Black screen with no cursor after booting

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Zachary Luong

Honorable
Jun 10, 2013
16
0
10,510
So guys, yesterday I accidentally turn off my PC with Windows 8.1 with the option "Update and Shutdown". So everything went on normally until this morning, I took my GPU(R9 270X OC) out to sell it, after coming home from the post office, I switched on my PC and here is what happened:
Firstly, Boot logo with options to go to BIOS, Boot menu etc
Then the Windows logo with the loading dots moving in circle(due to windows update)
Then normally it should go to the log in screen but instead, the whole thing went black with no cursor at all. All the LEDs of my PC and mouse, keyboard are working but the loading LED( blinking red) stops after 5 minutes, i tried pressing all keys on the keyboard but no good so I hard reset the thing a few times but still nothing.

I though that this was GPU driver problem since I didnt uninstall the drivers before selling the GPU but when I start the PC in safe mode via the blue screen that let me choose options such as system troubleshooting. The safe mode as far as I know does not use the AMD driver, the screen will say "Fail to install Windows update. Undoing changes" (with movable cursor) it stays like that for about half an hour then the screen once again go black(no cursor) in safe mode.

I will try system recovery tonight and if it doesnt help, I will see if installing my new GPU(GTX 960) will work.

I will keep updating And would like to get as many help as I can
Thanks

My specs:
I7 2600
1TB HDD Seagate/ Corsair
No GPU but previously R9 270X and before that 8800GT
AsRock B75 r2.0 Motherboard
8GB Corsair Vengeance RAM
Corsair CX500 PSU
 
Solution
Dogsnake
You may have to enter the bios and select the integrated graphics solution. Usually the gpu selection is not automatic. What may be going on is simply no graphics solution selected. You will most likely find the option somewhere in the advanced tab options. Also my system just received 28 updates about an hour ago so you may have more on the way too.
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Dogsnake

Dogsnake

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Oct 20, 2006
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Since you can boot to safe mode, I would: Install the new gpu; boot to safe mode and select the restore point set before the update and reboot. You should boot into windows (windows has a generic driver for your new card). If this works, then remove the amd drivers and install the latest NV drivers from their site. Reboot and if all is good run windows update and let the system do it's thing. The last update for me was the malicious software tool. It took a bit of time to download and then longer on reboot as it scans the entire system. Here is a tool to remove the old drivers (http://www.guru3d.com/content-page/guru3d-driver-sweeper.html).
 
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Z

Zachary Luong

Honorable
Jun 10, 2013
16
0
10,510


Sadly I cant get into safe mode, I can choose to boot into safe mode but it would say "fail to install windows update. Undoing changes" for about 30 mins then get black screen(with no cursor) before I can get to the login screen
I'll see if installing the new GPU(arriving in a few days) would help since my i7 has onboard graphics and doesn't seem to do anything :/


 
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Dogsnake

Dogsnake

Distinguished
Oct 20, 2006
2,309
0
20,460
You may have to enter the bios and select the integrated graphics solution. Usually the gpu selection is not automatic. What may be going on is simply no graphics solution selected. You will most likely find the option somewhere in the advanced tab options. Also my system just received 28 updates about an hour ago so you may have more on the way too.
 
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