New Zotac GTX970 locking PC up

Greyhawk

Reputable
Mar 12, 2015
5
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4,510
Hi all,

My first post here!

I have a c5 year old Dell XPS8000 machine and it was at the end of its upgrade path with the rubbish PSU Dell supplied. I've now replaced the PSU with a 550W 80+ Bronze unit from XFX. I got a Zotac GTX970 as well but no other parts.

Since I installed this my system has been unstable. I've had the first BSOD since I bought the comp 6 years ago plus the first time I got the CHKDSK screen on bootup for the first time. No issues were found.

Now when I am gaming I could game for 5 minutes or 5 hours and the computer will just randomly lockup completely. No BSOD - just bam everything stops, including the LCD display on my G15 keyboard. I need to power the comp down and restart to get back.

I ran the Dell system info utility but the results are too big to post here. What pertinent info do you need? I have a feeling my CPU may be overheating as the CPU fan spools up briefly for about 1 sec, idles for 5 sec then spools up again - it does this all the time, even when just browsing the net. It only did this after I installed the new PSU and GFX card. Before it just ran as normal.

Core temps according to sysinfo are below:

Core : 0

Temperature 47 C
Threads 2

Core : 1

Temperature 47 C
Threads 2

Core : 2

Temperature 49 C
Threads 2

Core : 3

Temperature 48 C
Threads 2

I have no overclocks running - everything is at stock. I have 6GB RAM but its only 1333Mhz.

Is the rest of my system just too old to keep up with the GTX970?

 

Greyhawk

Reputable
Mar 12, 2015
5
0
4,510
Nobody can suggest anything? I downloaded a BIOS update for my Mobo but the latest release is still four years old and I *really* don't want to risk a BIOS update unless I really have to.

Would a higher wattage PSU do anything? Is there anything from my system spec I can post that can help?
 

Palnetz

Reputable
Mar 3, 2015
108
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4,690


Could you list all of your specs? Thanks. :D
 

Greyhawk

Reputable
Mar 12, 2015
5
0
4,510
SupportAssist: System Information

13 March 2015 00:41:45


System Summary

Product Studio XPS 8000
Service Tag 1RYCL4J
Express Service Code 386-706-328-3




Operating System

Operating System

Name Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack Service Pack 1
Build Number 7601
DirectX Version 11
Windows Directory c:\windows
System Directory c:\windows\system32
Maximum OS Memory 16.00 GB
System Name
User Name
Windows Experience Index

Base Score 5.9
Processor Subscore 7.4
Memory (RAM) Subscore 7.4
Graphics (Aero) Subscore 7.9
Gaming Graphics Subscore 7.9
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 22/02/2015 01:03:45


Windows Update

Automatic Updates Automatic download and install
Last checked 2015-03-12 17:27:20




Security

Windows Update

Automatic Updates Automatic download and install
Last checked 2015-03-12 17:27:20

Firewall - McAfee Firewall

Product Name McAfee Firewall
Program Enabled Yes

Firewall - Windows Firewall

Windows Firewall Enabled Yes

Virus Scanner - McAfee Anti-Virus and Anti-Spyware

Product Name McAfee Anti-Virus and Anti-Spyware
Program Up To Date Yes
On Access Scanning Enabled Yes




Motherboard

Manufacturer Dell Inc.
Product 0X231R
Chipset Intel PCH P55
ePPID CN0X231R736049BN00GQ

BIOS

Vendor Dell Inc.
Release Date 08/11/2009
BIOS Version String A01
ROM Size 2.00 MB

SMBIOS

Version 2.5

Standard Dual Channel PCI IDE Controller

Interface PCI
Location PCI bus 0, device 31, function 2
Type IDE Controller
Class 01h:01h:8Fh
PCI Identification

Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 3B20h
Revision 05h

Driver Provider Microsoft
Driver Version 6.1.7601.18231, 6-21-2006
Driver c:\windows\system32\drivers\pciide.sys

Standard Dual Channel PCI IDE Controller

Interface PCI
Location PCI bus 0, device 31, function 5
Type IDE Controller
Class 01h:01h:85h
PCI Identification

Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 3B26h
Revision 05h

Driver Provider Microsoft
Driver Version 6.1.7601.18231, 6-21-2006
Driver c:\windows\system32\drivers\pciide.sys

Standard Enhanced PCI to USB Host Controller

Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification

Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 3B3Ch
Revision 05h

Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbehci.sys

Standard Enhanced PCI to USB Host Controller

Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification

Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 3B34h
Revision 05h

Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbehci.sys




Processors

Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (CPU:0)

Name Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Cores 4
Threads 8
Signature 106E5h
Family 6h
Model 1Eh
Revision B1
Technology 45 nm
Performance

Max Qualified Speed 2.80 GHz
Current Speed 2.79 GHz
Multiplier x 21.0 (9 - 21)
Bus Speed 133.00 MHz

Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, XD, VMX
Cache Summary

L1 Data Cache 4 x 32.00 kB
L1 Instruction Cache 4 x 32.00 kB
L2 Cache 4 x 256.00 kB
L3 Cache 8.00 MB


Core : 0

Temperature 47 C
Threads 2

Core : 1

Temperature 47 C
Threads 2

Core : 2

Temperature 49 C
Threads 2

Core : 3

Temperature 48 C
Threads 2

L1 Data Cache

Quantity 4
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes

L1 Instruction Cache

Quantity 4
Level L1
Type Instruction
Size 32.00 kB
Associativity 4-Way Set-Associative
Line Size 64 bytes

L2 Cache

Quantity 4
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes

L3 Cache

Quantity 1
Level L3
Type Unified
Size 8.00 MB
Associativity 16-Way Set-Associative
Line Size 64 bytes




Memory

System Memory

Total Physical Memory 6.00 GB
Maximum Supported Memory 16.00 GB

Page Files

Total Size 5.99 GB

Page File c:\pagefile.sys

Location c:\pagefile.sys
Size 5.99 GB

2048 MB DDR3-SDRAM (1333 MHz)

Source SPD
Memory Size 2.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Elpida
Memory Manufacture Date Week 43, Year 2009
Memory Part Number EBJ21UE8BBF0-DJ-F
Memory Serial Number 220DA0F2
Memory Revision Code 2030

1024 MB DDR3-SDRAM (1333 MHz)

Source SPD
Memory Size 1.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Elpida
Memory Manufacture Date Week 38, Year 2009
Memory Part Number EBJ10UE8BBF0-DJ-F
Memory Serial Number 2206F9B0
Memory Revision Code 2030

2048 MB DDR3-SDRAM (1333 MHz)

Source SPD
Memory Size 2.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Elpida
Memory Manufacture Date Week 43, Year 2009
Memory Part Number EBJ21UE8BBF0-DJ-F
Memory Serial Number 220DA0D1
Memory Revision Code 2030

1024 MB DDR3-SDRAM (1333 MHz)

Source SPD
Memory Size 1.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Elpida
Memory Manufacture Date Week 38, Year 2009
Memory Part Number EBJ10UE8BBF0-DJ-F
Memory Serial Number 2206F9AF
Memory Revision Code 2030




Communications

Network Card - Broadcom NetLink (TM) Gigabit Ethernet

Vendor Name Broadcom Corporation
Serial Number 00-25-64-EB-D4-A3
Interface PCI Express x1
MAC Address 00:25:64:eb:d4:a3
Adapter Connected Yes
Current Speed 1.00 Gbps
IP Address 192.168.1.64
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.254
DHCP Server 192.168.1.254
Adapter DHCP Enabled Yes
Driver Provider Broadcom
Driver Version 12.2.1.1, 6-20-2009




Hard Drives

Seagate Expansion Desk USB Device

Vendor Seagate
Model Number ST2000DM001-1E6164
Serial Number Z1E3AGQ8
Firmware Revision CC45
Size 1.8 TB
Marketed Size 2 TB
Sector Information

Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count 3907029168

Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 3.0 Gbps
Form Factor 3.5"
Rotation Rate 7200 RPM
Total Data Read 4.69 TB
Total Data Written 2.18 TB
Temperature Information

Temperature 47 C
Minimum Temperature (Power Cycle) 47 C
Maximum Temperature (Power Cycle) 48 C
Minimum Temperature (Lifetime) 9 C
Maximum Temperature (Lifetime) 55 C

SMART Attributes

Power Cycles 799
Power On Hours 5847
Load Cycle Count 232773
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Start Stop Count 803

Security Information

Status User password not set, Security is unlocked
Master Password Capability High Security
Erase Time 232 minutes
Excessive Password Attempts No


Seagate Expansion Drive - E:

Volume Serial Number 22DB-0CBF
File System NTFS
Volume Capacity 1.82 TB
Volume Free Space 1.04 TB
Volume Used Space 794.20 GB

ST3500418AS ATA Device

Vendor Seagate
Model Number ST3500418AS
Serial Number 9VM7LLFG
Firmware Revision CC45
Size 465.8 GB
Marketed Size 500 GB
Cache Size 16 MB
Sector Information

Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 976773168

Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Rotation Rate 7200 RPM
Total Data Read 939.34 GB
Total Data Written 1.26 TB
Temperature Information

Temperature 32 C
Minimum Temperature (Power Cycle) 32 C
Maximum Temperature (Power Cycle) 34 C
Minimum Temperature (Lifetime) 9 C
Maximum Temperature (Lifetime) 43 C
Maximum Recommended 55 C
Maximum Temperature Limit 60 C
Minimum Recommended 14 C
Minimum Temperature Limit 10 C

SMART Attributes

Power Cycles 2564
Power On Hours 18166
Reallocations 3
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Start Stop Count 5128

Security Information

Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 74 minutes
Excessive Password Attempts No


OS - C:

Volume Serial Number B250-190E
File System NTFS
Volume Capacity 456.08 GB
Volume Free Space 50.41 GB
Volume Used Space 405.67 GB

Hitachi HDS721010CLA332 USB Device

Vendor Hitachi
Model Number Hitachi HDS721010CLA332
Serial Number JP2921HQ1AU52A
Firmware Revision JP4OA39C
Size 931.5 GB
Marketed Size 1 TB
Cache Size 29.3 MB
Sector Information

Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 1953525168

Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Form Factor 3.5"
Rotation Rate 7200 RPM
Temperature Information

Temperature 42.0 C
Minimum Temperature (Lifetime) 10 C
Maximum Temperature (Lifetime) 59 C
Maximum Recommended 60 C
Maximum Temperature Limit 70 C
Minimum Recommended 0 C
Minimum Temperature Limit -40 C

SMART Attributes

Power Cycles 1890
Power On Hours 13661
Load Cycle Count 2912
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Maximum Temperature (Lifetime) 59 C
Minimum Temperature (Lifetime) 10 C
Start Stop Count 2905

Security Information

Status User password not set, Security is unlocked
Master Password Capability High Security
Erase Time 224 minutes
Excessive Password Attempts No


HITACHI - L:

Volume Serial Number E8C9-1D04
File System NTFS
Volume Capacity 931.51 GB
Volume Free Space 837.52 GB
Volume Used Space 93.99 GB




Optical Drives

TSSTcorp DVD+-RW TS-H653G ATA Device

Model Number TSSTcorp DVD+/-RW TS-H653G
Drive Serial Number R4606GFSA4545500
Firmware Revision DW10
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED
Write Strategy TAO, SAO, RAW, RAW-MS




Video

Video Card - NVIDIA GeForce GTX 970

Vendor Name NVIDIA Corporation
Interface PCI Express x16
Negotiated Link Width x16
Video Card Chip Type GeForce GTX 970
Video Card Memory 4.00 GB
Video Card BIOS Version 84.4.2f.0.1e
Fan Speed 1410 RPM
Driver Provider NVIDIA
Driver Version 9.18.13.4752, 2-5-2015

GPU : 0

Temperature 33 C

Display - NV Surround (Generic PnP Monitor)

Mode 5760 x 1080 (32-bit) (60 Hz)
Preferred Mode 1920 x 1080 (60 Hz)
Serial Number 65795
Manufacture Date Week 15, Year 2013
Signal Type Digital




Audio

Sound Card - Realtek High Definition Audio

Driver Provider Realtek Semiconductor Corp.
Driver Version 6.0.1.6235, 11-2-2010
Driver c:\windows\system32\drivers\rtkvhd64.sys

Sound Card - NVIDIA High Definition Audio

Driver Provider NVIDIA Corporation
Driver Version 1.3.33.0, 10-9-2014
Driver c:\windows\system32\drivers\nvhda64v.sys




USB Devices

USB Hub

Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys

Mass Storage Device

Manufacturer Generic
Serial Number 18E391066476
Device Version 1.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.17577, 6-21-2006
Driver c:\windows\system32\drivers\usbstor.sys

USB Receiver

Manufacturer Logitech
Device Version 33.0.0
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys

SimpleDrive III by Hitachi

Manufacturer HitachiGST
Serial Number D311001297C4
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.17577, 6-21-2006
Driver c:\windows\system32\drivers\usbstor.sys

USB Hub

Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys

Cruzer

Manufacturer SanDisk
Serial Number 3513611DBD120F5D
Device Version 2.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.17577, 6-21-2006
Driver c:\windows\system32\drivers\usbstor.sys

Expansion Desk

Manufacturer Seagate
Serial Number NA4LJQRL
Device Version 3.1.9
USB Version 2.1.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.17577, 6-21-2006
Driver c:\windows\system32\drivers\usbstor.sys

USB Hub

Device Version 0.2.0
USB Version 1.1.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys

G15 Gaming Keyboard

Device Version 1.0.0
USB Version 2.0.0
USB Device Speed USB 1.0 (Low-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys

G15 GamePanel LCD

Device Version 0.2.0
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18199, 6-21-2006
Driver c:\windows\system32\drivers\hidusb.sys

Generic- SD/MMC USB Device

Model Number Generic-SD/MMC
Firmware Revision 1.00
Drive Letter F

Generic- SM/xD-Picture USB Device

Model Number Generic-SM/xD-Picture
Firmware Revision 1.02
Drive Letter H

SanDisk Cruzer USB Device

Model Number SanDisk Cruzer
Drive Serial Number u
Firmware Revision 8.02
Total Capacity 14.93 GB
Marketed Size 16 GB
Drive Letter K
Volume Name READYBOOST
Volume Serial Number 8665-021D
File System FAT32
Volume Capacity 14.91 GB
Volume Free Space 10.91 GB
Volume Used Space 4.00 GB

Generic- MS/MS-Pro USB Device

Model Number Generic-MS/MS-Pro
Firmware Revision 1.03
Drive Letter I

Generic- Compact Flash USB Device

Model Number Generic-Compact Flash
Firmware Revision 1.01
Drive Letter G




Input Devices

Keyboard - HID Keyboard Device

Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\kbdhid.sys

Keyboard - HID Keyboard Device

Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\kbdhid.sys

Keyboard - HID Keyboard Device

Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\kbdhid.sys

Keyboard - HID Keyboard Device

Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\kbdhid.sys

Mouse - Logitech Cordless Gaming Receiver

Manufacturer Logitech
Driver Provider Logitech
Driver Version 8.50.0.0, 5-10-2013




Printers

Microsoft XPS Document Writer

Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Version 6.1.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

Epson Stylus COLOR 760 ESC/P 2

Model Epson Stylus COLOR 760 ESC/P 2
Path Epson Stylus COLOR 760 ESC/P 2
Driver Version 6.1.7233.0
Driver C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL




Product Version: 1.0.6584.52
Removed personal name from output.
 

Palnetz

Reputable
Mar 3, 2015
108
0
4,690


Could you list your PSU too?

XFX PSU has different models:

Pro Series Black Edition
Pro Series Black Edition Limited Edition
Pro Series XXX / Semi Modular
XTS Fanless
TS 430w / 550w-SEW
(There may be more...)

For your specs: Could you make it more... "simpler" like:

CPU (processor): i7 ----
Case: -----
GPU: Zotac ----
HDD and SSD: -----
and everything.

Example: Make sure it has the brand and the model

GPU: Zotac GTX 970 4gb GDDR5

like that. Thanks! :D