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Need the community's URGENT help (unable to reset win8)

Hi I recently did a few critical windows updates and ever since my computer has been acting very weirdly/slow. After the update, I can no longer open control panel (it just freezes and i cant do anything to it, only way to close it is to refresh windows explorer). Whenever I press the settings button in the lower right corner (windows 8) it just closes and nothing happens. When I go to the "This PC" tab it takes about a minute to show my drives and folders. And the worst thing is that the audio no longer works, it just has a red cross over the speaker icon like when it is muted, when I click on it the troubleshooter opens and says that "One or more audio service isn't running", I have gone into services.msc and when I try to start the audio service it fails to do so. I have tried doing a system restore but the latest restore point is AFTER the update :\. I have done a full computer virus scan which showed nothing.... I have an oem disc and cant reset the pc either because it just stays at "preparing", and if i attempt to go to the advanced settings to troubleshoot, it asks me to insert a disc, in which i enter my oem but it says that it isnt valid...

I talked with a microsoft representative and she said that the disk that i have is an oem from amazon and that i need to purcahse a disc from their website in order to do a reset. I find this to be a huge scam and a big F*** you to everyone who didn't buy from microsoft. Therefore i am unable to reset from settings because it tells me that i need a recovery disc. I was thinking of deleting a partition from the bios itself. How would formating work? Do i just open up BIOS and clear out a partition? Would windows be permanently wiped off, and will i be able to start off a clean slate? Links to how i can do such? Much appreciated!
22 answers Last reply Best Answer
More about community urgent unable reset win8
  1. Do you want to completely reset windows? or deleted windows all together?
  2. If you remove the partition you remove every thing including Windows. You should be able to make a recovery disk from your Windows.

    http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive

    Note a recovery disk is just a bootable disk that allows you to restore Windows from a backup. Not sure why the Microsoft tech told you what they did.

    Your other option is if you have a full Windows Install disk then you can do a repair install of Windows...

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

    Now for this you will need an original Windows Disk and this might have been what the technician was refereeing to.

    Hope this helps.
  3. Specifically, what OS do you have, and where did you buy if from, and what did they give you?

    A DVD and license key? Just a license key....?
    What do you have now, and what do you want the end state of this excursion to be?
  4. USAFRet said:
    Specifically, what OS do you have, and where did you buy if from, and what did they give you?

    A DVD and license key? Just a license key....?
    What do you have now, and what do you want the end state of this excursion to be?


    I purchased windows 8 oem when i went to build my pc. It came with the key and dvd. When i try inserting my dvd into the advanced settings to do a reset, it tells me that the media inserted is not valid. When i try to Create installation media for Windows 8.1, it shows me this error
    http://prntscr.com/6g7ls2

    So right now im hopeless and clueless as to what i should do....
  5. Bossyfins said:
    Do you want to completely reset windows? or deleted windows all together?


    I purchased windows 8 oem when i went to build my pc. It came with the key and dvd. When i try inserting my dvd into the advanced settings to do a reset, it tells me that the media inserted is not valid. When i try to Create installation media for Windows 8.1, it shows me this error
    http://prntscr.com/6g7ls2

    So right now im hopeless and clueless as to what i should do....
  6. Bossyfins said:
    Do you want to completely reset windows? or deleted windows all together?


    Anonymous said:
    If you remove the partition you remove every thing including Windows. You should be able to make a recovery disk from your Windows.

    http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive

    Note a recovery disk is just a bootable disk that allows you to restore Windows from a backup. Not sure why the Microsoft tech told you what they did.

    Your other option is if you have a full Windows Install disk then you can do a repair install of Windows...

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

    Now for this you will need an original Windows Disk and this might have been what the technician was refereeing to.

    Hope this helps.

    I purchased windows 8 oem when i went to build my pc. It came with the key and dvd. When i try inserting my dvd into the advanced settings to do a reset, it tells me that the media inserted is not valid. When i try to Create installation media for Windows 8.1, it shows me this error
    http://prntscr.com/6g7ls2

    So right now im hopeless and clueless as to what i should do....
  7. minhaz23 said:
    USAFRet said:
    Specifically, what OS do you have, and where did you buy if from, and what did they give you?

    A DVD and license key? Just a license key....?
    What do you have now, and what do you want the end state of this excursion to be?


    I purchased windows 8 oem when i went to build my pc. It came with the key and dvd. When i try inserting my dvd into the advanced settings to do a reset, it tells me that the media inserted is not valid. When i try to Create installation media for Windows 8.1, it shows me this error
    http://prntscr.com/6g7ls2

    So right now im hopeless and clueless as to what i should do....


    Are you booting from your Windows disk, or are you trying to do this from within the running, broken Windows install?
  8. USAFRet said:
    minhaz23 said:
    USAFRet said:
    Specifically, what OS do you have, and where did you buy if from, and what did they give you?

    A DVD and license key? Just a license key....?
    What do you have now, and what do you want the end state of this excursion to be?


    I purchased windows 8 oem when i went to build my pc. It came with the key and dvd. When i try inserting my dvd into the advanced settings to do a reset, it tells me that the media inserted is not valid. When i try to Create installation media for Windows 8.1, it shows me this error
    http://prntscr.com/6g7ls2

    So right now im hopeless and clueless as to what i should do....


    Are you booting from your Windows disk, or are you trying to do this from within the running, broken Windows install?


    I tried using the windows disc that i used to install windows in the first place, by going into advanced options, where it takes me to a blue menu with options to reset or refesh, exit and continue windows. I tried inserting the disc there but it tells me that the media inserted is not valid. Please help

    Is there not another way where i can just delete the system and fully install it again or something? I feel like because AVG deleted something important from the registry i cannot do anything.
  9. minhaz23 said:

    I tried using the windows disc that i used to install windows in the first place, by going into advanced options, where it takes me to a blue menu with options to reset or refesh, exit and continue windows. I tried inserting the disc there but it tells me that the media inserted is not valid. Please help

    Is there not another way where i can just delete the system and fully install it again or something? I feel like because AVG deleted something important from the registry i cannot do anything.


    Put the DVD in.
    Power off.
    Power on, and boot from that DVD.
    See what happens.
  10. USAFRet said:
    minhaz23 said:

    I tried using the windows disc that i used to install windows in the first place, by going into advanced options, where it takes me to a blue menu with options to reset or refesh, exit and continue windows. I tried inserting the disc there but it tells me that the media inserted is not valid. Please help

    Is there not another way where i can just delete the system and fully install it again or something? I feel like because AVG deleted something important from the registry i cannot do anything.


    Put the DVD in.
    Power off.
    Power on, and boot from that DVD.
    See what happens.


    Do i just place the disc in and restart the pc? Or do i need to configure something to make sure it boots from the cd? Sorry but i am abit inexpirienced
  11. minhaz23 said:
    USAFRet said:
    minhaz23 said:

    I tried using the windows disc that i used to install windows in the first place, by going into advanced options, where it takes me to a blue menu with options to reset or refesh, exit and continue windows. I tried inserting the disc there but it tells me that the media inserted is not valid. Please help

    Is there not another way where i can just delete the system and fully install it again or something? I feel like because AVG deleted something important from the registry i cannot do anything.


    Put the DVD in.
    Power off.
    Power on, and boot from that DVD.
    See what happens.


    Do i just place the disc in and restart the pc? Or do i need to configure something to make sure it boots from the cd? Sorry but i am abit inexpirienced


    You might need to select the DVD drive as the boot option. The initial BIOS screen should show you what key to press to choose.
    Maybe F12
  12. USAFRet said:
    minhaz23 said:
    USAFRet said:
    minhaz23 said:

    I tried using the windows disc that i used to install windows in the first place, by going into advanced options, where it takes me to a blue menu with options to reset or refesh, exit and continue windows. I tried inserting the disc there but it tells me that the media inserted is not valid. Please help

    Is there not another way where i can just delete the system and fully install it again or something? I feel like because AVG deleted something important from the registry i cannot do anything.


    Put the DVD in.
    Power off.
    Power on, and boot from that DVD.
    See what happens.


    Do i just place the disc in and restart the pc? Or do i need to configure something to make sure it boots from the cd? Sorry but i am abit inexpirienced


    You might need to select the DVD drive as the boot option. The initial BIOS screen should show you what key to press to choose.
    Maybe F12


    okay i booted directly from the pc and was able to bypass the media file error, however after it told me to select the targeted OS for reset it came with an error saying "Unable to reset your PC. A required drive partition is missing". When i went to try refreshing it, it said "The drive where windows is installed is locked. Unlock the drive and try again"
  13. USAFRet said:
    minhaz23 said:
    USAFRet said:
    minhaz23 said:

    I tried using the windows disc that i used to install windows in the first place, by going into advanced options, where it takes me to a blue menu with options to reset or refesh, exit and continue windows. I tried inserting the disc there but it tells me that the media inserted is not valid. Please help

    Is there not another way where i can just delete the system and fully install it again or something? I feel like because AVG deleted something important from the registry i cannot do anything.


    Put the DVD in.
    Power off.
    Power on, and boot from that DVD.
    See what happens.


    Do i just place the disc in and restart the pc? Or do i need to configure something to make sure it boots from the cd? Sorry but i am abit inexpirienced


    You might need to select the DVD drive as the boot option. The initial BIOS screen should show you what key to press to choose.
    Maybe F12


    Will upgrading to windows 10 fix the issue?
  14. minhaz23 said:


    Will upgrading to windows 10 fix the issue?


    No more than just reinstalling Windows 8. And I wouldn't recommend Win 10 as a primary OS on your primary PC. It is called a Tech Preview for a reason.
  15. USAFRet said:
    minhaz23 said:


    Will upgrading to windows 10 fix the issue?


    No more than just reinstalling Windows 8. And I wouldn't recommend Win 10 as a primary OS on your primary PC. It is called a Tech Preview for a reason.


    so what can i do as if now...will a session of team viewer help? It seems that AVG deleted C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\OLD\1\PRINTCONFIG.DLL. I had also tried to start the Audio Service through the Services window and it came up with an error that said something like "Cannot start: Endpoint is a duplicate."
  16. What happens, exactly, when you boot directly from the DVD?
  17. USAFRet said:
    What happens, exactly, when you boot directly from the DVD?


    when i restart the pc, a black screen shows up and tells me to press to continue, after doing so it leads me to a window that tells me to select language, etc. then it shows the advanced start up menu where i can do a reset and refresh, etc.

    My friend suggested that i use dban to wipe the entire pc, and he will provide me with an iso copy of windows 7 ultimate to use. What do you think?
  18. minhaz23 said:
    USAFRet said:
    What happens, exactly, when you boot directly from the DVD?


    when i restart the pc, a black screen shows up and tells me to press to continue, after doing so it leads me to a window that tells me to select language, etc. then it shows the advanced start up menu where i can do a reset and refresh, etc.

    My friend suggested that i use dban to wipe the entire pc, and he will provide me with an iso copy of windows 7 ultimate to use. What do you think?


    Does it show a button to press to choose to boot from the DVD?

    Your friends Windows 7 Ultimate copy is useless without a corresponding, valid, legal license key.
  19. USAFRet said:
    minhaz23 said:
    USAFRet said:
    What happens, exactly, when you boot directly from the DVD?


    when i restart the pc, a black screen shows up and tells me to press to continue, after doing so it leads me to a window that tells me to select language, etc. then it shows the advanced start up menu where i can do a reset and refresh, etc.

    My friend suggested that i use dban to wipe the entire pc, and he will provide me with an iso copy of windows 7 ultimate to use. What do you think?


    Does it show a button to press to choose to boot from the DVD?

    Your friends Windows 7 Ultimate copy is useless without a corresponding, valid, legal license key.


    i had to boot the disc from the BIOS with f2, which led me to this menu. If i just insert the Disc after pc loads and all, i have to open up a setup.exe as shown:
    http://prntscr.com/6g8z9x
    http://prntscr.com/6g8zf0
    http://prntscr.com/6g8zlr
  20. USAFRet said:
    minhaz23 said:
    USAFRet said:
    What happens, exactly, when you boot directly from the DVD?


    when i restart the pc, a black screen shows up and tells me to press to continue, after doing so it leads me to a window that tells me to select language, etc. then it shows the advanced start up menu where i can do a reset and refresh, etc.

    My friend suggested that i use dban to wipe the entire pc, and he will provide me with an iso copy of windows 7 ultimate to use. What do you think?


    Does it show a button to press to choose to boot from the DVD?

    Your friends Windows 7 Ultimate copy is useless without a corresponding, valid, legal license key.


    if i continue i get this:

    http://prntscr.com/6g91r0
    http://prntscr.com/6g9227
  21. Best answer
    minhaz23 said:
    USAFRet said:
    minhaz23 said:
    USAFRet said:
    What happens, exactly, when you boot directly from the DVD?


    when i restart the pc, a black screen shows up and tells me to press to continue, after doing so it leads me to a window that tells me to select language, etc. then it shows the advanced start up menu where i can do a reset and refresh, etc.

    My friend suggested that i use dban to wipe the entire pc, and he will provide me with an iso copy of windows 7 ultimate to use. What do you think?


    Does it show a button to press to choose to boot from the DVD?

    Your friends Windows 7 Ultimate copy is useless without a corresponding, valid, legal license key.


    if i continue i get this:

    http://prntscr.com/6g91r0
    http://prntscr.com/6g9227


    And when you select "Install Windows 8"
    ...what happens?
  22. USAFRet said:
    minhaz23 said:
    USAFRet said:
    minhaz23 said:
    USAFRet said:
    What happens, exactly, when you boot directly from the DVD?


    when i restart the pc, a black screen shows up and tells me to press to continue, after doing so it leads me to a window that tells me to select language, etc. then it shows the advanced start up menu where i can do a reset and refresh, etc.

    My friend suggested that i use dban to wipe the entire pc, and he will provide me with an iso copy of windows 7 ultimate to use. What do you think?


    Does it show a button to press to choose to boot from the DVD?

    Your friends Windows 7 Ultimate copy is useless without a corresponding, valid, legal license key.


    if i continue i get this:

    http://prntscr.com/6g91r0
    http://prntscr.com/6g9227


    And when you select "Install Windows 8"
    ...what happens?


    Yes! finally worked. Installed from the disc and followed through. I thought it would just overwrite this windows and cause something terrble. Thanks again!
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