WD My Passport Ultra works when plugged into USB 3.0 port only?


So I picked up a new WD passport and it was working fine for the first month on my USB 2.0 ports on my work laptop (running Windows 8), then it suddenly stops working.

My work laptop did not detect it any more - it won't even show up in device manager, but the thing lights up and the disk spins. I thought it could be a dust problem or overheating because I work out in the bush, but when I got back home, I tried it on my other laptop which has USB 3.0 and 2.0 ports and it detected it to my surprise; but only on the 3.0 ports. I tried it on other 2.0 ports on other laptops and it's not working there also.

Can anyone shed any light on the situation?

4 answers Last reply
More about passport ultra works plugged usb port
  1. Try replacing the USB cable - if it's got a proprietary, 2-in-1 connector at the drive end you can usually get them from online vendors like Amazon.
  2. I tried using another cable with someone who has the same/similar hard drive, only to be met with the same problem, thanks for your suggestion though
  3. Hi there antyant,

    As you are facing some HDD issue, it may be a good idea to back up the data that is stored on the drive until you sort it out.
    So, you have tried the drive on different machines(with a different cable) and it works only when attached to USB 3.0 port right? If this is the case, there is a possibility that there is something wrong with the enclosure of the drive. If it is still under warranty, I would advise you to contact WD's Support either by e-mail or phone and eventually RMA it.
    It will not hurt to test the drive with WD's Data Lifeguard Diagnostic tool as well: http://products.wdc.com/support/kb.ashx?id=ptK4hg

    WD's Support: http://products.wdc.com/support/kb.ashx?id=6EYIGL

    Hope this will help,
  4. Hi there, I've managed to organise a replacement drive with Amazon - I'm going to transfer all of my personal files over to the new drive, wipe and return the old one.

    Thanks for your help though
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