Inernet service provider E-mail

Benab3 · Mar 17, 2015

Hey Guys,

One of my family members has a TalkTalk E-mail address and when we switched to plusnet it was fine, but with Sky doesn't work.

Any tips that please le me know

Thanks,

Ben

i7Baby · Mar 17, 2015

Log on to your TalkTalk account at http://www.talktalk.co.uk/mail/?check_cookie=1

or change to hotmail or gmail.

Benab3 · Mar 17, 2015

Cannot change email it has to stay the same.

At the moment the email is logged onto with the outlook application

i7Baby · Mar 17, 2015

You can change email if you have to.

Why are you using Outlook? Just log on and use it.

Benab3 · Mar 17, 2015

The email cannot change for work reasons and she uses outlook as it is the only thing that works for her work meetings ( apparently ) anybody using gmail etc had large issues

i7Baby · Mar 17, 2015

Most people with internet accounts don't use 3rd party email. To do so, you have to log on to their website. Instead they use the email from their ISP.

You have chosen to do neither. So it doesn't work.

Benab3 · Mar 17, 2015

It used to work with Microsoft outlook

Mail can be recieved but not sent

Error 530 5.7.1

i7Baby · Mar 17, 2015

Then you've changed the settings. Check what they should be and change Outlook accordingly.

See http://group-mail.com/email-error-codes/server-says-530-5-7-1-client-was-not-authenticated/

ex_bubblehead · Mar 17, 2015

Benab3 :

That error is most likely caused by the new ISP blocking standard SMTP ports to all but their own servers as spam prevention. You'll have to find out from TalkTalk if they support alternate ports.

thdslater · Mar 25, 2015

I switched my parents from TalkTalk ages ago since they were a nightmare to deal with! I've signed them up to 1&1 webmail and life has been much easier. No more calls from them asking to "fix the email". I've been very impressed with the service and I'm going to sign up myself once my current contract runs out.

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