New Laptop 100% disk Usage windows 8

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Brandon64_tb

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Jul 30, 2014
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Good morning,
I bought a new laptop and have had it for less than a week.
I noticed it was running too slow for it's specs.
its a MSI GE70-012
12 GB Ram
I7
1TB HDD 7200RPM

The Disk Usage is constantly at 100%.
if I let it sit for a while it will go down, but opening any applicaition shoots it right back up.
I have read a few different forms and have seen people fix it by turning off features.
But there is a reason this is happening. and I don't want to be ignorant and turn off a bunch of features, and ignore that my hard drive may be failing.

I ran chkdsk and it found an error. and couldn't fix it.
then I ran sfc /scannow and it said it couldn't fix an error as well.
something about offline files not updating.

I don't think the two are related, but I feel like this is a big Red flag for a brand new expensive laptop.

should I return it?
or is this not something to worry about?
I head MSI has a very crappy tech support, maybe taking advantage of a warranty would end in troubles for me?
 
Solution
tachybana
if you can't access the disk, certainly send it back. Call customer service asap. The more you fiddle with drive, the more likely it will corrupt.

Best Luck
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tachybana

tachybana

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Feb 11, 2013
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i hate to ask, but what brand is that hard drive? full specs please (manufacturer and model and capacity).

i recently came across a brand new faulty HDD from Seagate Barracuda (1TB) 16 months of ownership and minimal use (932GB left unused). Unable to access and will have to send it to a lab to retreive the important data i have on there ($600 fee to send it to a lab and have the data salvaged)

Also if is brand new the Laptop send it for an RMA (it should be under warranty)
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
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Hi there Brandon64_tb,

What did the error message say?
Apart from that, many users having Windows 8 face this 100% disk usage issue even with healthy drives. I guess it will not hurt to disable the services Windows Search and Superfetch and see whether this will solve the problem. You can enable them at any time as well. Check this thread out: http://www.tomshardware.co.uk/answers/id-2027511/windows-disk-usage-100-problem.html
If there are some HDD issues with a brand new computer though, that is another thing. I would advise you to test the HDD with a brand specific testing tool(a third party one will do as well). If the results show that something is wrong with the HDD, then the best thing you can do is to contact the Support of your laptop's manufacturer.
Also, It may be a good idea not to store crucial data on the drive until you sort this out.

Cheers,
D_Know_WD :)
 
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Brandon64_tb

Honorable
Jul 30, 2014
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10,540


Thanks for all the help guys :)
after looking more into the drive I found their were a few sectors that were bad.
I could fix the disk usage, but eventually this drive will take a crap on me :/
I ended up talking to the Vendor,
they are having me return the Laptop, and send me a replacement.

thanks for all the help.
I really appreciate the feedback and the ideas!
 
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