PC Randomly Rebooting

turncoat

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Oct 30, 2011
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Hi guys

Hoping to get some opinions on where to turn next in diagnosing and fixing this issue that I've been have for the last two weeks or so. I'll post my current system at the bottom.

My PC has been rebooting without warning under a variety of circumstances. Sometimes it will be fine for hours either gaming or watching videos, other times it will reboot every 15-30 minutes even when just browsing forums or sitting at the desktop. I disabled automatic restarts on system errors, but I never get a BSOD, and nothing is noted in the event viewer except the kernel-power code 41 error. Randomly, the PC will just shut off completely like the plug was pulled, then boot back up a second or two later and act like nothing happened. I do get the option to boot into safe mode when it comes back on.

I just got a new power supply thinking that my old one may be on the way out (almost 10 years old), but that hasn't fixed my issue.

I built this computer a couple of years ago and have never had this issue until that last few weeks here. I've run Memtest86 and passed 4 runs (including the new hammer test) with no errors. Other than windows updates and nVidia drivers I haven't installed any new software or drivers that could have triggered this to my knowledge. I updated the BIOS on my motherboard a few months ago when I got a new graphics card, and its been stable since then. I've always monitored my temps using HWMonitor, and they've always been stellar. CPU never goes above 60C (30C idle), GPU maxes out at around 70C when gaming (35C idle). I have good airflow in the case, so I can't imagine its an overheating issue.

I'm at a loss as to where to turn next without just buying parts and throwing them at it. Should my next step be to try reinstalling windows? If I have an physical issue with a hard drive then I know that won't fix it, but it might help a corrupted system file. (I ran system file checker, and no errors were found.) I was thinking it might be a failing motherboard too, but its a good quality one and isn't that old.

Any advice you guys might have would be greatly appreciated.

System:
Mobo: Gigabyte Z77-UD5H
CPU: Core i5 3570k with a 212+ air cooler (currently at 3.4, it was at 4.0 but I returned to a normal multiplier to test, and it didn't fix the reboots)
RAM: 8gb of G.Skill DDR3-1600 (Sniper low-voltage series, correctly setup in BIOS)
GPU: MSI GTX 980 Gaming (no overclock)
PSU: Seasonic X-850 (this is my new one, replaced a Cooler Master UCP-700W)
HDD: 128gb Samsung 840 Pro (about 2 years old) with 500gb WD green for storage (probably 5 years old)

There's also an HP DVD writer, a USB 3.0 hub that came with the mobo, and a few case fans, nothing too crazy.
 

turncoat

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Oct 30, 2011
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I just finished running an extended scan using that utility. No errors.
 

turncoat

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Oct 30, 2011
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Yeah, its a newer apartment complex, never have any power fluctuations. The TV and PS4 at the outlet down the wall 10 feet never have any problems either.
 

turncoat

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Temps range from 36C at idle to 55C for the CPU after running the Witcher 2 for about half an hour this morning.
CPU fan and the 5 other fans all vary between 750rpm to 1600rpm. GPU temp maxed out at 65C. I really don't think its a temperature issue.

Voltages were steady, Vcore ranged from 0.96 to 1.16 during the time I watched it. All other voltages (DRAM, VTT, 12V, 3.3V, etc.) were steady and within spec. The power supply is brand new (Seasonic X-850), and I'm sure its fine.

It reset twice yesterday. Once when I first signed in to the desktop in the morning, then it was fine all day with a few hours of gaming in there. I let videos run online while I was doing other things, it worked fine. At the end of the night I had just closed the internet, was sitting on the desktop, and it reset the second time. It's been fine all day today so far. It doesn't seem to be related to how hard the machine is being stressed, although it has reset often while playing games or browsing the web.

 
A couple years ago I had a similar issue with a system and it was caused by a network switch (other systems connected to the same switch didn't have the issue). Are you using the Intel or the Atheros controller? Using the other controller may or may not help, but it costs nothing to try. Another remote possibility is a motherboard that intermittently shorts to the case.
 

turncoat

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I'm using an Atheros controller currently. The UD5H board I got came with an Atheros wifi card (AR5BWB222) that I've been using since I set it up. I can try the intel controller, but I'll need to get a long ethernet cable first.

Edit: I went and found a newer driver for the AR5BWB222 and installed it, just in case. Too early to say whether its fixed or not, but thanks for the idea.