"Memory Is Not Detected" on ASRock Z87 OC Formula/ac

JackVaughn23

Reputable
Mar 18, 2015
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4,510
Hello,

I have a "ASRock Z87 OC Forumla/ac" motherboard that will not recognize my memory. Here are the memory specs that the board supports:
------4x240 pin
------DDR3 3000+(OC)/2933(OC)/2800(OC)/2400(OC)/2133(OC)/1866(OC)/1600/1333/1066

The RAM that we're trying is "G.SKILL F3-2400C10D-16GTX" which are 2 8 GB sticks and it's specs are:
------Type - 240-Pin DDR3 SDRAM
------Speed - DDR3 2400 (PC3 19200)
------Voltage - 1.65V

The processor being used is an Intel Core i7-4790K 4.0GHz Quad-Core Processor.

The issue that I'm having is when attempting to power on the board, the on-board LCD tells me that the "Memory Is Not Detected". It is plugged in the black slots (1st and 3rd) as it is the only ports it would fit into. I thought maybe it would need to be overclocked to work (please excuse my ignorance, it's my first build for a friend) but I cannot get to the BIOS. I'm not sure if will help but the other parts are listed below, I apologize if I left out any details needed.

CPU Cooler - Corsair H100i 77.0 CFM Liquid CPU Cooler
Video Card - Sapphire Radeon R9 290X 8GB Vapor-X Video Card
Case - Cooler Master HAF A ATX Full Tower Case
Power Supply - Corsair Professional 1050W 80+ Gold Certified Semi-Modular ATX Power Supply
Optical Drive - Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer
Primary Drive - WD Black Dual Drive 2.5" 120 GB SSD + 1 TB HDD Kit WD1001X06XDTL
Secondary Drive - Western Digital Caviar Blue 1TB 3.5" 7200RMP Internal Hard Drive
 

Jack Vaughn

Reputable
Mar 18, 2015
1
0
4,510


Thank you very much, I tried one stick at a time, one booted up and the other did not. Package will be shipped out back to Newegg in the morning!