Grey Screen of Death? Vertical lines when browsing internet..

mustangnick

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Jan 16, 2010
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Hey everyone,

I've been experiencing some problems with my PC for the past 3-4 months now, and it has been pretty sporadic. I can't quite figure out what the problem is because the problem could be in so many areas, so I figured I would ask everyone here what they thought. I'm a pretty casual PC user, don't do anything too extreme. I use photoshop, play some games CS:GO, L4D2 but nothing too intensive. While playing CS:GO a while back I noticed my computer was randomly rebooting, no blue-screen however, just freezing with a grey screen with vertical lines. I thought nothing of it and just continued to go along with my daily use. This has happened about 10 more times since then, and now I'm starting to worry it might be something wrong internally.

I'm not sure if it is the PSU, ram, video card, there are a lot of possibilities with this issue apparently. All of the components in the computer are fairly new, nothing more than a year old at most. I went into my event logs, and saw that there were some critical errors on there, all of the critical ones are labeled EVENT ID : 41 TASK: 63 (which I have also read is pretty difficult to figure out what is causing the problem). I took a picture of what the grey screen looks like, although I'm sure most of you already know what it looks like.
iFUiwIul.jpg


If anyone could give me info on helping me decipher what the problem is that would be great!

I can't get to my main computer at the moment, but I will post some DXDIAG information if any of you need it. At the top of my head the specs are as listed :

FX-6300 3.5gHz (not overclocked, stock)
4GB DDR3 1600
CX500 Corsair 80 PLUS PSU
MSI 7770 1GB DDR5
Windows 8.1 64 Bit
128GB SSD (Sandisk)
500GB HDD (WD)
 
Solution

Event ID: 41
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

That Event ID gets generated when Windows did not shut down correctly during the previous use.

The power supply unit may be the cause of the...

Its_Byte_00

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Nov 15, 2013
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try disabling gpu acceleration in chrome n update ccc to latest version.

if you have a electrical multimeter that will give 12/20 vDC readout you can test your psu. just look up a guide or a diagram of the atx 12v pinout. if your still having problems you can always RMA your gpu, depending on when you got it, msi has a 3 year warranty on all gpus they sell.
 

mustangnick

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Jan 16, 2010
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Source : Kernel-Power

Would that mean it is PSU related? Although, usually when this does happen I have to shut the computer down manually because it won't reboot on it's own. From 9/5/14 there have been 25 critical events that have all been EVENT ID : 41 TASK : 63 and the source says Kernel-Power.
 

mustangnick

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Jan 16, 2010
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I'm not using Chrome actually, I use Firefox at the moment. Chrome gave me some problems, so I switched over about a month ago, and my Catalyst drivers are up to date. I don't think I have a multimeter unfortunately, but I am running HWMonitor if that will help determine the atx 12v output.

+5V value : 5.040V
+12V value 9.936V
+3.3V value 3.312V
VBAT value 1.620V
 

Event ID: 41
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

That Event ID gets generated when Windows did not shut down correctly during the previous use.

The power supply unit may be the cause of the problem.

You need to confirm if the PSU's +12V rail is really putting out +9.936V. If it is, then you need to replace the power supply unit immediately. HWMonitor can't be trusted. Look in your motherboard's BIOS Setup to see what voltages are being reported.

The +12V rail needs to remain between +11.40V and +12.60V. If it goes outside of this range then it is running out of spec and will cause system instability.

The graphics card draws most of its power from the +12V rail.

The CPU draws all of its power from the +12V rail.
 
Solution