BSOD crashes (ntoskrnl.exe+75bc0)

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Malletrix

Malletrix

Reputable
Mar 18, 2015
2
0
4,510
Hi everyone,
I've been getting blue screens since upgrading my RAM to dual 8Gb sticks.
Now here's the problem, I sent it back to the supplier to run tests and their memtest86 came back ok.
But, when I run memtest86 it comes up with several errors.

Here's my build:
Motherboard - Asrock z87 Extreme3 (newest BIOS)
CPU - Intel i5-4670K
HDD - Seagate 1Tb
PS - Corsair VS 650W
GPU - Nvidia Geforce GTX 960 Phantom GLH 2Gb
Case - Zalman Z11 Plus
OS - Windows 7 Home Premium 64bit

Old RAM (that works perfectly):
Kingston HyperX Fury-Black 1600Mhz (Dual channel 2x4Gb) - KHX16C9B1B/4

New RAM:
Kingston HyperX Fury-Black 1600Mhz (Dual channel 2x8Gb) - HX316C10FB/8

Here's the crash dump:
https://www.dropbox.com/s/di5j9venc7ftp8z/031915-26130-01.dmp?dl=0

The new RAM isn't listed in the motherboard supported memory list, is that the reason.
For some reason it doesn't crash when playing games (LoL, Far Cry 4 & Dead Rising 3),
only when i need to work.

Please help, they cost a lot and for that money I could've bought something else.

Thanks in advance.

P.S. Oh yeah, nothing is overclocked, everything except boot order is on default.
 
Solution
J
The debugger indicates that your nt kernel has a single bit corruption in memory.

most often single bit corruptions tend to be a problem with that actual ram chips rather than a driver.
I would suggest you update the BIOS or reset it to defaults, boot a memtest86 image and run the tests to confirm your memory is ok.

there are also certain drivers that can cause the problem but your driver dates look good, I would expect a hardware problem.

machine info:
BIOS Version P2.50
BIOS Release Date 07/08/2014
Manufacturer ASRock
Product Z87 Extreme3


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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
The debugger indicates that your nt kernel has a single bit corruption in memory.

most often single bit corruptions tend to be a problem with that actual ram chips rather than a driver.
I would suggest you update the BIOS or reset it to defaults, boot a memtest86 image and run the tests to confirm your memory is ok.

there are also certain drivers that can cause the problem but your driver dates look good, I would expect a hardware problem.

machine info:
BIOS Version P2.50
BIOS Release Date 07/08/2014
Manufacturer ASRock
Product Z87 Extreme3


 
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Solution
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
note: you could also have a driver like your DVD clone software
\SystemRoot\system32\DRIVERS\VClone.sys Wed Jul 24 08:02:55 2013 \
or
\SystemRoot\System32\Drivers\ElbyCDIO.sys Mon Mar 04 01:21:51 2013
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
removes region data from dvds

it might be making modifications to the kernel and win32k.sys
during runtime. If so, windows now detects the corruption and shutsdown

this new memory dump also shows a single bit memory corruption. This may indicate that the file is corrupted before it was copied to memory.
maybe your copy on disk is corrupted.

start cmd.exe as an admin then run the system file checker utility
sfc.exe /scannow
and confirm that it corrects any/all corrupt files. Also, after it does the repair, reboot and issue the command again to confirm that the files are ok.
(sometimes malware will modifiy files right after you fix them)

other old drivers:
SystemRoot\system32\drivers\CM10864.sys Wed Nov 18 01:55:47 2009
cmedia sound driver:
http://www.cmedia.com.tw/EN/DownloadCenter_Detail2/pserno-0/dtype-ALL.html
 
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