Acer aspire v5 Ram upgrade problem.

kshadow

Reputable
Mar 23, 2015
2
0
4,510
Hello, I have an Acer aspire v5 573p 6896. I recently upgraded the RAM from 4gb(onboard) to 12gb(with a PNY 8gb). but the BIOS and windows(8.1 64-bit) are reading only the 4gb ram on the motherboard, and cpu-z only the 8gb on the only slot available. the bios is updated and I don't think is a slot or ram failure because cpu-z detect it. I don't have a clue on what is happening. any ideas?
 

Legohouse

Honorable
May 13, 2013
1,019
0
11,960

Hello,
Could you read the manufacture part number mentioned on the 8GB module? Or send a picture of the new memory and it's label.