as to what happened, it is running slow as heck, i think it needs a wipe. Like I said before I have a key on the back of the laptop itself, but no disc. This is the last dell I will buy, of course I build my own desktops so I will actually have a windows DVD.. sadly my desktop, had Windows 7 Professional 64 bit and this has a cheapo version.
As to why, like i said I do not havea disc, but unlike stand alone copies of windows where the copy is on the box, this computer has it on the back of it's case. I do not know where the disc is, I do not belive I eer got one as I still have the drivers and applications discs.
Dell will not send a replacement as it is past warranty, Microsoft at the download site will not let me download because the copy is OEM.