WD MY Passport 1tb working very slow, and turns not responding upon quick clicks.

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Milan Solanki

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Mar 24, 2015
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4,510
I have a 1tb WD MY Passport hard drive. Recently it turned slow. It takes a lot of time event detecting it. After detected, navigation becomes not responding after few clicks.
All my data is there in the drive, so that is not the issue. But I am unable to copy paste data as it turns not responding after few clicks.
Pls help me how can I get my data back.

My lapy is running on win 7 OS.

I have tried different PC and also, tried after formatting mine, but the problem still persists.

I have heard that change of cable may do the trick, is it worth a shot?
 
Solution
SuperSoph_WD


Hi again, Milan!

I'm glad to hear about that! Looks like you will be able to get your replacement after all! :)
As for the whole RMA turn-around time and shipping information, I believe this link from our website will shed some light: http://products.wdc.com/support/kb.ashx?id=5lsamq
You also have the option for an online tracking tool that will allow you to check the real-time shipment progress yourself.

Hope I was able to help out! Best of luck!
SuperSoph_WD
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Welcome to Tom's Hardware, Milan!

I'm very sorry to hear about your WD My Passport drive! :(
The clicking sound is definitely not a good sign at all. It indicates that there is most probably some sort of physical damage.
I strongly recommend saving the data from the drive, while you still have access to it and test it using WD's Data LifeGuard diagnostics tool.
Here's a link to the utility: http://products.wdc.com/support/kb.ashx?id=kIVxA8
Make sure you run the QUICK & the EXTENDED test from the tool. It will let us know what is the health & S.M.A.R.T. status of the drive.
You can try with a different cable as well, but as I said, if the clicking noise is persistent the damage is on the HDD itself.
I'd also recommend you to check the warranty of your WD Passport as well: http://products.wdc.com/support/kb.ashx?id=C4GAcr

Keep me posted with the results.
SuperSoph_WD
 
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Milan Solanki

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Mar 24, 2015
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Hi,
Thanks a bunch for such prompt reply.
I will do the diagnostic test and let you know the results.

Meanwhile,
There is some confusion, there is no clicking sound from hard drive, what I meant to say was that it becomes not responding after a while, while am clicking through different folders on the drive.
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
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45,960


Oh, I see! Well, still, the unresponsiveness is a not typical behavior for the WD Passport and it might be due to a corruption or damage of some sort. Test it and let me know what the results show.
Meanwhile, you can try a different USB cable if you have one lying around somewhere.

Stay in touch! :)
 
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Milan Solanki

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Mar 24, 2015
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4,510
Hi,

I installed the lifeguard utility. First time, the drive was detected and smart status on the utility homepage said: not available. In properties, health stats read: warning. Then I ran the extended test, but it was taking too long, so I had to cancel it.

I unplugged the drive and plugged it again to do the quick test, but then the drive stopped getting detected in the utility.

I should also mention that as soon as I plug the drive into PC, safely remove icon pops up in the bottom bar, although it takes long for the drive to appear on my computer page.

I will try again to run the complete tests if it works.

Pls tell me that it can be fixed.
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
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45,960
Hi again, Milan!

Unfortunately, it seems like the drive is going to fail soon. I'd suggest to try using a different cable or a different USB port on your computer. I hope you have backups of the data on the drive.
You shouldn't have canceled the extended test though, usually the bigger the capacity - the long it takes for the test to complete.
However, I can't say that we will be able to fix this drive.
I'd suggest to check your warranty here: http://products.wdc.com/support/kb.ashx?id=pKjiAG
If the WD My Passport is still within the warranty period, you'd better call our tech support and send out an RMA request to get a replacement.
Here are their contacts: http://products.wdc.com/support/kb.ashx?id=OoFG5l
How to RMA your product: http://products.wdc.com/support/kb.ashx?id=5akYcy

Keep me posted though & Good luck!
SuperSoph_WD
 
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Milan Solanki

Reputable
Mar 24, 2015
9
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4,510
Hey there,

Sorry for a little late reply.

Thank god, the drive is in warranty till 6/29/2016.

Though, I will have to get the back up.

Thank you very much for your help.

One last thing, can you tell me approximately how long does this replacement process takes?
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960


Hi again, Milan!

I'm glad to hear about that! Looks like you will be able to get your replacement after all! :)
As for the whole RMA turn-around time and shipping information, I believe this link from our website will shed some light: http://products.wdc.com/support/kb.ashx?id=5lsamq
You also have the option for an online tracking tool that will allow you to check the real-time shipment progress yourself.

Hope I was able to help out! Best of luck!
SuperSoph_WD
 
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