- Jan 26, 2015
- 85
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Hey there, I'm helping a friend of mine with an issue he's been having with the game Warframe. He can't seem to get the launcher to download updates that are necessary for running the game.
After comparing his launcher's logs against mine, it seems that his launcher fails to establish a connection to origin.warframe.com when it tries to run updates. It's not timing out, either, it's simply stating that the connection failed almost immediately after trying to open it.
Originally I suspected that the issue was that he didn't have all of the necessary ports open, but after some messing around in command prompt, it seems he cannot ping any website via its hostname; he can only ping IP addresses. Based on this I guessed that it was likely an issue with the DNS server. However, the issue persists even after performing ipconfig /flushdns and setting his connection to use the Google DNS servers (8.8.8.8 and 8.8.4.4). Note that I did not try OpenDNS.
Also worth noting is that the ping request does not time out, it instead immediate returns an error stating that "Ping request could not resolve host <hostname> Please check the name and try again." nslookup also fails unless a numerical IP address is used. If a hostname is used, an error is immediately produced. Lastly, he can browse the internet normally. He does not have to enter IP addresses in order for his browser to access websites.
So both my friend and I are getting rather annoyed with this and the lack of helpful information we've been able to find. Most everything says to use flushdns and change the DNS server, which we've already tried without results.
Apologies if I messed up anything or misused any terminology. Networking is not my strong suit.
After comparing his launcher's logs against mine, it seems that his launcher fails to establish a connection to origin.warframe.com when it tries to run updates. It's not timing out, either, it's simply stating that the connection failed almost immediately after trying to open it.
Originally I suspected that the issue was that he didn't have all of the necessary ports open, but after some messing around in command prompt, it seems he cannot ping any website via its hostname; he can only ping IP addresses. Based on this I guessed that it was likely an issue with the DNS server. However, the issue persists even after performing ipconfig /flushdns and setting his connection to use the Google DNS servers (8.8.8.8 and 8.8.4.4). Note that I did not try OpenDNS.
Also worth noting is that the ping request does not time out, it instead immediate returns an error stating that "Ping request could not resolve host <hostname> Please check the name and try again." nslookup also fails unless a numerical IP address is used. If a hostname is used, an error is immediately produced. Lastly, he can browse the internet normally. He does not have to enter IP addresses in order for his browser to access websites.
So both my friend and I are getting rather annoyed with this and the lack of helpful information we've been able to find. Most everything says to use flushdns and change the DNS server, which we've already tried without results.
Apologies if I messed up anything or misused any terminology. Networking is not my strong suit.
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