Hello, I am in need of some help, or information, whichever would be great.
Ok so I have a WD My Passport external hard drive 0741A I believe. Well It worked fine a few months ago and I haven't touched it since. I usually keep it stored in a box in my closet with all of my important papers because the hard drive is only used to back up pictures and videos of my 2 daughters. Well I got it out to store some new things on it and it's just not coming up when I plug it into usb. There is no little noise when I plug it in letting me know that there is a device being plugged in BUT the drive seems to start up, it seems to be spinning, the light is on and it's not making any loud noises or doesn't sound unusual.
I checked in Device Manager and it is showing up under disk drives when it's plugged in. I tried to update it from there but it says the driver is up to date. Ok so I plugged it into my laptop and it made the little noise that it was being plugged in BUT when it went to install drivers it failed to install them.
I'm not sure what to do at this point so any advice would be appreciated. I have all of my pictures and most of my videos backed up online but there are a few videos that are on the drive and that's the only place I have them. I don't mind if I have to eventually take it to a recovery service because it is worth it to me but if anyone has had this problem or if it seems like it may be something I can fix on my own I'd love to know before I pay $300 just to recover some videos(it's worth it because it is my daughter but if I could fix it on my own it would me amazing.)
Alright so thanks for any help.
edit: I forgot to add that when I pull it up on WD Data lifeguard Diagnostic it is not finishing the diagnostic, it fails, it says something about a sector or something like that.
Ok so I have a WD My Passport external hard drive 0741A I believe. Well It worked fine a few months ago and I haven't touched it since. I usually keep it stored in a box in my closet with all of my important papers because the hard drive is only used to back up pictures and videos of my 2 daughters. Well I got it out to store some new things on it and it's just not coming up when I plug it into usb. There is no little noise when I plug it in letting me know that there is a device being plugged in BUT the drive seems to start up, it seems to be spinning, the light is on and it's not making any loud noises or doesn't sound unusual.
I checked in Device Manager and it is showing up under disk drives when it's plugged in. I tried to update it from there but it says the driver is up to date. Ok so I plugged it into my laptop and it made the little noise that it was being plugged in BUT when it went to install drivers it failed to install them.
I'm not sure what to do at this point so any advice would be appreciated. I have all of my pictures and most of my videos backed up online but there are a few videos that are on the drive and that's the only place I have them. I don't mind if I have to eventually take it to a recovery service because it is worth it to me but if anyone has had this problem or if it seems like it may be something I can fix on my own I'd love to know before I pay $300 just to recover some videos(it's worth it because it is my daughter but if I could fix it on my own it would me amazing.)
Alright so thanks for any help.
edit: I forgot to add that when I pull it up on WD Data lifeguard Diagnostic it is not finishing the diagnostic, it fails, it says something about a sector or something like that.
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