Connecting a monitor where there is no onboard graphics using an AMD GPU card with no results

pjwilliamson · Mar 27, 2015

My Granddaughter and her husband have built their first gaming pc with a MSI 970 gaming mobo http:// without onboard graphics capability. They installed an AMD GPU and used the dvi port without adapter, however they cannot see anything on screen, I believe they need to install the drivers from the CD but cannot see to do so. Either the CPU is not recognizing it or the GPU isn't. They bought this CPU -AMD FX-6300 Vishera 6-Core 3.5GHz (4.1GHz Turbo) Socket AM3+ 95W FD6300WMHKBOX Desktop Processor. Can anyone tell me what the problem could be and how to fix it?

JP7PlaysMC · Mar 27, 2015

pjwilliamson :

What GPU? Are they connecting the monitor to the GPU port and then to the monitor properly? If so which ports are they using?

Wolfshadw · Mar 27, 2015

Please list their full components list.

The motherboard has two PCI-Ex16 expansion slots for graphic cards. Make sure they have the card installed into the PCI-Ex16 slot closest to the CPU socket.

Another issue may be system RAM if they only have one RAM module, make sure it is installed into the DIMM slot closest to the CPU socket. If they have two RAM modules, make sure they are in the first and third DIMM slots (going from left to right from the CPU socket). If necessary, test each RAM module in the first DIMM slot by itself. If neither RAM module works in the first DIMM slot, try the second, and then third, and finally fourth until you have successful boot.

-Wolf sends

pjwilliamson · Mar 27, 2015

JP7PlaysMC :

pjwilliamson :

What GPU? Are they connecting the monitor to the GPU port and then to the monitor properly? If so which ports are they using?

Thank you will get back to this when they get back to me with anwer to the questions.

pjwilliamson · Mar 27, 2015

JP7PlaysMC :

This is the graphics card they are using http://www.pny.com/gtx_650_1024mb_pcie

And it is in the slot pci-e x16 closets to the cpu yes, and they are using the dvi ports.
they also have 8gb of RAM in slot 1 and 3

They have not been able to install the OS as of yet until they can get the PC to recognize the Monitor but of course are going with 64 bit due to the amount of memory, the board is capable up to 32 gb.

Hoping you have an idea of what the issue is.

pjwilliamson · Mar 27, 2015

Wolfshadw :

Thank you will try testing memory next, however I am not able to list all components they are 1.5 hours away from my location and I do not know what all they have except for what I have said in answer to JP7PlaysMC

Wolfshadw · Mar 27, 2015

Yes. Have them test each stick of RAM in each DIMM to test and see if they're receiving an image. Also, please verify that they do have one 6-pin PCI-E power cable from the power supply connected to the graphics card.

-Wolf sends

pjwilliamson · Mar 27, 2015

Wolfshadw :

They said yes it is plugged into the power supply. And after lunch will try the memory test. Thank you

pjwilliamson · Mar 27, 2015

Wolfshadw :

ok they did as you suggested and in each slot tested the monitor only flickers ....

JP7PlaysMC · Mar 27, 2015

pjwilliamson :

Is the monitor working well? Couldn't you try turning the computer on on another monitor?

pjwilliamson · Mar 27, 2015

JP7PlaysMC :

Yes they have another monitor but it is vga and the card is dvi and no adapter as of yet. I do not think it is the monitor but will come back to this after getting an adapter. In the mean time isn't there something else that could be the problem?

JP7PlaysMC · Mar 27, 2015

pjwilliamson :

JP7PlaysMC :

Yes they have another monitor but it is vga and the card is dvi and no adapter as of yet. I do not think it is the monitor but will come back to this after getting an adapter. In the mean time isn't there something else that could be the problem?

The RAM, as previously stated, might be the problem, or even the card itself.

The best way to verify would be to test the components in another system, but this isn't an option for everyone.

pjwilliamson · Mar 28, 2015

JP7PlaysMC :

After further probing this is what I have found out:
Thank you for the suggestions so far, here is the specs and components that they have:

MSI 970 GAMING MOBO
Supports AMD FX / Phenom™ II / Athlon™ II / Sempron™ processors for AM3+ socket
Supports DDR3-2133(OC) Memory
USB 3.0 + SATA 6Gb/s (what does this mean SATA 6gb/s)? is that memory? That could also be a problem they have 8 in their now.
Audio Boost 2: Reward Your Ears with True Quality
Killer Ethernet: Kill Your Lag
OC Genie 4: Overclock in 1 Second
Click BIOS 4: Easily Fine-tune Your System
NVIDIA SLI & AMD CrossFire Support
Sound Blaster Cinema 2: Realistic Surround Sound Experience
Gaming Device Port: Optimized with Triple Gold-plating for High Polling Rate Gaming Devices

PROCESSOR
AMD FX-6300 Vishera 6-Core 3.5GHz (4.1GHz Turbo) Socket AM3+ 95W FD6300WMHKBOX Desktop Processor

REFURBISHED PNY GTX 650 1024MB PCIe Graphics Card is in a 16 pin slot closest to the cpu

MONITOR
THEY HAVE TWO: one DVI & one VGA, the new one is VGA, they want to use the new one, but the graphics card has DVI-I and DVI-D and HDMI ports according to the pictures of the cards I had looked up. They said both ports are identical but I do not know if that is true or not because the card shows otherwise on the internet.

The DVI-D cable they are using worked with their old pc and DVI monitor when the same graphics card was in the old PC. The graphics card works as it came out of their other computer as does the DVI-I monitor

Also there is no OS yet because they can’t see to install anything, they plan to install the 64 bit OS.

2 modules of 4gbs ddr3-2133 memory in slot 1 and 3 and tested previously in each slot as stated before

Wolfshadw · Mar 28, 2015

GTX 650 in the old computer, connected to the DVI display works.
GTX 650 in the new computer, connected to the DVI display does not work.

If the above is correct, then it's one of three things

1) Bad Motherboard.
2) Bad Memory.
3) Bad Power Supply.

What are the specs of the old computer? Would they be able to pull the memory from the old computer and test it in the new computer? Would they be able to do the same with the power supply?

-Wolf sends

pjwilliamson · Mar 28, 2015

The power supply is new, as is the mobo and memory, the memory won't work in the old system it was ddr2 and they traded it off. could it be that the SATA 6gbs means it only takes 6 because they have 8 in there? Or does that mean something else?

Thank you so much for the quick reply

Wolfshadw · Mar 28, 2015

Unfortunately, sometimes "new" doesn't necessarily mean working. Some new components may be dead on arrival (DOA).
SATA is just the interface between your hard drive/optical drive and the motherboard. SATA 6.0Gb/s (6.0 gigabits per second) is the speed at which data is transferred. It has nothing to do with system memory.

-Wolf sends

pjwilliamson · Mar 28, 2015

Oh shoot I should have known that about the SATA gbs lol than you for explaining. Gosh I had this same problem with my computer, could not get that darn thing to recognize the graphics card no matter what I did, new cpu, new power supply more memory, nada, until I put it in another HP system and moved the power supply to it without getting a new cpu and it works fantastic, go figure. I did ask them to remove the memory in slot 3 and reboot and she said the monitor is still not working so they are bringing it to me on Thursday and I will try one of three monitors that I have.

pjwilliamson · Mar 28, 2015

Another thread on here states that the cpu is too much to handle the gpu they have, do you think that there is either incompatibility between the cpu and gpu or the mobo and the gpu? Perhaps a better gpu would be the thing to do?

Wolfshadw · Mar 28, 2015

There is no incompatibility. Some people are overly concerned with the term, "Bottleneck" which is a situation where the graphics card is capable of doing a lot more work, but is unable to because the CPU is running at 100% and cannot push work to the graphics card any faster. This has no impact on component compatibility.

-Wolf sends

pjwilliamson · Mar 29, 2015

ok we have exhausted every possible thing that could cause it not to give a signal to the monitor except voltage of the pci-e slots, maybe they are not the same on the mobo and card and therefore causing the problem?

I do not know for sure what the volts are on them, but read that the card being a single slot needs 3.3 volts how do I find the volts on the msi 970 gaming mobo?

Wolfshadw · Mar 29, 2015

Your information is out of date. 3.3 volts refers to the old AGP graphics standard which is now long dead.

It is industry standard that PCI-Ex16 expansion slots provide up to 75 watts of power to an installed graphics card. Any card that requires more than 75 watts will require external power connections directly from the 6-pin or 8-pin (6+2-pin) PCI-E power cables of a power supply.

-Wolf sends

pjwilliamson · Mar 29, 2015

Ok well then they have an extra power supply pin cable plugged in, but what I read was talking about pci ex 16 there was no mention of agp but It was prolly old info I understand, the card itself I read used 65 watts so it should work. I guess the only solution is to get another graphics card to go with that mobo, any suggestions there?

Wolfshadw · Mar 29, 2015

We know the GTX650 works so it doesn't make sense to me, purchasing a different card. At this point, there are too many variables that we cannot test without purchasing new hardware. I'd really have to suggest taking it to a professional. They'll have the parts needed to test and determine where the point of failure is.

-Wolf sends

pjwilliamson · Mar 29, 2015

OK thank you for all your help

pjwilliamson · May 21, 2015

A solution has been found! My brother stopped by for a visit and took a quick look at the computer and discovered the cpu was not seated correctly he removed it and reinstalled it and everything works fine. I came back to post this incase someone else has the same issues and needed to know what else to try.

Connecting a monitor where there is no onboard graphics using an AMD GPU card with no results

Honorable

Distinguished

Titan

Honorable

Honorable

Honorable

Titan

Honorable

Honorable

Distinguished

Honorable

Distinguished

Honorable

Titan

Honorable

Titan

Honorable

Honorable

Titan

Honorable

Titan

Honorable

Titan

Honorable

Honorable

Share this page