BSOD Error, need help diagnosing

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Narzter

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Oct 31, 2013
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Hello all,

2 days ago I had my first crash playing Counter Strike (midgame) and I just restarted and thought that it might have been a coinsidence... The next day I get two crashes in two separate games/matches and I am getting worries, but didn't do much at the time. Now I am getting the crashes ingame and 2 outside of the game (more frequent now).

I have set my PC to collect crash and I have two files to do that. One of the files is .dmp that I found in C:\Windows\MiniDump. I cannot do much with it because it is filled with strange letters and isn't much use. The second is an XML file found in \Appdata\Local\temp\wer-...
The second one is a bit more useful. I opened it up in Excel and can see it shows me drivers and services up until the crash.

Using the information given, I would really appreciate any help regarding this. All these crashes are very unexpected and I don't remember really doing anything before it all happened.

Thank you for your time,
Narzer

PS. Have a nice day!
 
Solution
J
remove the various overclocking drivers listed below, see notes on the other driver. Retest for failure and provide another memory dump if you bugcheck.
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the collected minidump file shows the entire stack as zeroed out so I can not see why. You would have to change the dump type to full or kernel memory dump to get a clue what was going on.

I can still look at basic info:
you were runing csgo.exe Counter-Strike: Global Offensive

drivers:
Intel(R) Extreme Tuning Utility Performance Tuning Acpi Control Driver
AcpiCtlDrv.sys Tue Jul 17 10:07:16 2012

This is a overclocking driver. Remove until you figure out your system crash.

running CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD Mon...
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p_nut_uk

p_nut_uk

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Oct 28, 2014
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Can you provide a screen shot of the minidump? something along the lines of STOP 0x00000000 (0x00000000, 0x00000000, 0x00000000, 0x00000000) gv3.sys

Also try going into the event viewer in control panel, administrative tools, you can then view the recent dump file and it should flag what errors occurred
 
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N

Narzter

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
 
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p_nut_uk

p_nut_uk

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In the event viewer, goto applications then on the right hand pane you can filter current log to time and to show errors only which is what we want to find

edit: applications under the windows log on the left
 
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N

Narzter

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The BSOD viewer didn't show any errors, but I was finally able to use the events viewer. I found the time when the system crashed (critical), but right before, there were no errors for 3 hours. After that there are lots of errors where services an drivers stopped working because of the shutdown, but I am unable to pin-point the cause of the shutdown...
 
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johnbl

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Nov 4, 2012
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a bugcheck 0x1e with all parameters of zero would be invalid, maybe indicating the call that places the values did not complete.

was your system overclocked at the time?
otherwise, a look at the actual memory .dmp file might help, put it on a server and post a link if you want it looked at.
 
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N

Narzter

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No, my system wasn't overclocked (pretty sure it wasn't, but there is a chance it could've been by OC Genie by MSI) and at least isn't now.
 
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p_nut_uk

p_nut_uk

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Do you have anything like RivaTuner /EVGA Precision/MSI Afterburner installed, try uninstalling them.

Also could you list the complete specs please?

Install the latest drivers for your graphics card too.
 
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Narzter

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I have Afterburner, but I don't use it and the settings are default. I am currently installing and new Graphics Driver. By the way, I haven't had a single crash today. I am pretty sure I didn't change anything that could've affected the crashes...
 
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johnbl

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Nov 4, 2012
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remove the various overclocking drivers listed below, see notes on the other driver. Retest for failure and provide another memory dump if you bugcheck.
-------------
the collected minidump file shows the entire stack as zeroed out so I can not see why. You would have to change the dump type to full or kernel memory dump to get a clue what was going on.

I can still look at basic info:
you were runing csgo.exe Counter-Strike: Global Offensive

drivers:
Intel(R) Extreme Tuning Utility Performance Tuning Acpi Control Driver
AcpiCtlDrv.sys Tue Jul 17 10:07:16 2012

This is a overclocking driver. Remove until you figure out your system crash.

running CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD Mon Mar 04 01:21:51 2013

sometimes these tools make runtime changes to windows files.

Intel Extreme Tuning Utility Performance Tuning Driver
iocbios2.sys Tue Jun 17 23:48:56 2014

lirsgt.sys Mon Sep 28 08:10:35 2009 part of a Copy Protection platform
developed by Tages SA (kind of old)

old msi overclocking driver:
NTIOLib_X64.sys Thu Oct 25 18:46:44 2012

I would remove this: (until you figure out your machine problem)
TuneUpUtilitiesDriver64.sys Fri May 25 03:28:19 2012
http://www.tune-up.com/support/

update this if you can (or remove if not needed):
Western Digital SCSI Arcitecture Model (SAM) WDM driver
wdcsam64.sys Wed Apr 16 01:39:08 2008
the file is listed as known to cause bugchecks
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys


machine info:
BIOS Version V1.9
BIOS Release Date 07/21/2014
Manufacturer MSI
Product Z87-G45 GAMING (MS-7821)
Processor Version Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3400MHz

memory Speed 1400MHz
Part Number CMY16GX3M2A1866C9






 
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Solution
N

Narzter

Honorable
Oct 31, 2013
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Thank you very much for a detailed rundown of all programs possibly causing the crashes. Seems like you spent quite some time on this, so thanks again for your time. I will look into this and if anything new I will make sure to get back to you.

Have a nice day!
 
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