Diagnosing system crashes without BSOD

fsa · Mar 29, 2015

My beast is crashing spontaneously, although there's no pattern in terms of my usage. Event viewer shows the following errors:

Event ID 10:
- System

- Provider

[ Name] Microsoft-Windows-WMI
[ Guid] {1edeee53-0afe-4609-b846-d8c0b2075b1f}
[ EventSourceName] WinMgmt

- EventID 10

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-03-29T23:32:10.000000000Z

EventRecordID 6432

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer SPB-PC

Security

- EventData

//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003

Event ID 3011:
- System

- Provider

[ Name] Microsoft-Windows-LoadPerf
[ Guid] {122EE297-BB47-41AE-B265-1CA8D1886D40}

EventID 3011

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2015-03-29T23:36:10.451646800Z

EventRecordID 6452

Correlation

- Execution

[ ProcessID] 6608
[ ThreadID] 6584

Channel Application

Computer SPB-PC

- Security

[ UserID] S-1-5-18

- UserData

- EventXML

param1 WmiApRpl

param2 WmiApRpl

binaryDataSize 8

binaryData F20300004D070000

Event ID 3012:
- System

- Provider

[ Name] Microsoft-Windows-LoadPerf
[ Guid] {122EE297-BB47-41AE-B265-1CA8D1886D40}

EventID 3012

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2015-03-29T23:55:52.205107300Z

EventRecordID 6531

Correlation

- Execution

[ ProcessID] 3564
[ ThreadID] 4368

Channel Application

Computer SPB-PC

- Security

[ UserID] S-1-5-18

- UserData

- EventXML

param1 Performance

binaryDataSize 16

binaryData 37070000000000000000000009030000

It's a Windows 7, SP1, I haven't installed any new drivers, AVG didn't return anything.

I tried to run "lodctr /R:*ini, but came back with 'unable to restore performance counter setting...error code 5'.

Would appreciate it if someone would point me in the right direction with this.

fsa · Mar 29, 2015

Oops, I wasn't running command as administrator. It rebuilt the performance counters. Anything else I need to try?

HEXiT · Mar 29, 2015

http://support.microsoft.com/en-us/kb/2545227

http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows+Operating+System&ProdVer=5.0&EvtID=3011&EvtSrc=LoadPerf&LCID=1033

https://technet.microsoft.com/en-us/library/cc775053(v=ws.10).aspx

by reading through the errors it looks like you have registry corruption.
complete the above then, run ccleaner https://www.piriform.com/ccleaner/download and clear out any errors. run the reg cleaner repeatedly till you see no more errors the close it and reboot.

fsa · Mar 29, 2015

Thank you very much for the steps. They seem to have resolved the problem. Any idea as to what caused this?

fsa · Mar 30, 2015

Okay, now it won't shut down fully. The screen does go black, but the fan and lights remain on.

PSU problem?

HEXiT · Mar 30, 2015

no mate its likely installing the language packs. they can take up to 6 hours...
i think whats happend is when you fixed the error windows just continued installing the service pack and updates... whe the language pack on win7 and 8 is installed the screen does go balck for long periods.(its why i prefer to hide them from the update menu)

if all else fails try wiggling the mouse the screen may have gone to sleep. but if the hard drive light is on leave the system running.

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