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wd 3tb external hard drive usb 3.0 was not recognized

Hi,
WD my book essential 3 tb hdd was not recognizing through usb 3.0 port.
i was tried to connect that hdd direct to sata port in my desktop computer, that time it was showing hdd capacity in a raw partition.
than i tried to recovery with easeus data recovery, it will take 24hours time but no data was recovered, please help me what is the solution for this kind of issue.
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  1. Best answer
    Do you have the USB3 drivers installed? Can you access it through a USB2 port? Is this a new disk or one that has data on it? Here is a post explaining how to access an external disk with data that may hopefully help you.
    http://html5.litten.com/updated-how-to-fix-external-disk-drive-suddenly-became-raw/
  2. Welcome to the community, getend!

    Unfortunately, you shouldn't have taken the HDD out of the enclosure. This voids the warranty of the drive. :( WD My Book external drives also incorporate a hardware encryption and taking the HDD out basically makes the data unaccessible. The only chance you have at recovering your data is putting the drive back in the original My Book enclosure. Give it a shot, maybe you will succeed at recovering it. Your solution might have been as easy as simply re-installing the USB drivers.
    Now, once you put the drive back and try to access it through the enclosure, you should test it using WD's Data LifeGuard Diagnostics tool. It will let you know what's the drive's health and SMART status. Make sure you run the quick and the extended test only.
    Here's a link to the utility: http://products.wdc.com/support/kb.ashx?id=HXq0B6

    Let me know what the results show.
    SuperSoph_WD
  3. @getend, if you connect your USB-SATA bridge PCB on its own, can you see it with UVCView or USBDeview?

    http://www.nirsoft.net/utils/usb_devices_view.html
    http://download.microsoft.com/download/e/b/a/eba1050f-a31d-436b-9281- 92cdfeae4b45/UVCView.x64.exe
    http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

    Is this your bridge?

    Western Digital My Book Essential bridge PCB, 4061-705094:
    http://www.hddoracle.com/viewtopic.php?f=112&t=1032
  4. Welcome to the community, getend!

    Unfortunately, you shouldn't have taken the HDD out of the enclosure. This voids the warranty of the drive. :( WD My Book external drives also incorporate a hardware encryption and taking the HDD out basically makes the data unaccessible. The only chance you have at recovering your data is putting the drive back in the original My Book enclosure. Give it a shot, maybe you will succeed at recovering it. Your solution might have been as easy as simply re-installing the USB drivers.
    Now, once you put the drive back and try to access it through the enclosure, you should test it using WD's Data LifeGuard Diagnostics tool. It will let you know what's the drive's health and SMART status. Make sure you run the quick and the extended test only.
    Here's a link to the utility: http://products.wdc.com/support/kb.ashx?id=HXq0B6

    Let me know what the results show.
    SuperSoph_WD


    hello SuperSoph_WD
    i put it back in the enclosure than download the data lifeguard software, it was showing capacity is 0 mb, in that diagnose tools i was run the quick test that was completed successfully.

    but i have some important data in that drive, i need to recovery.

    3 tb hdd was connected with one usb 3.0 PCB, i think there was some problem in usb connector pcb.
    can u suggest me for solution !!
  5. Hi again, getend!

    I wouldn't recommend doing this by yourself, especially if you don't have the technical HDD knowledge required. Otherwise, the whole procedure might result in unrecoverable data loss.
    The safest bet is to get in touch with a professional recovery services, that hopefully won't charge you much to retrieve your files.
    I'd suggest to take a look at the data recovery partners that WD has and find one, close to your location: http://products.wdc.com/support/kb.ashx?id=p0EkrE

    Good luck!
    SuperSoph_WD
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