Unstable WiFi connection is driving me insane. Please help!

ElementFae · Mar 31, 2015

My wifi speed fluctuates wildly and is a major frustration. Often times the connection drops completely but I will still have 5 bars on the icon in my task bar. Upload speed is marginally slower than download speed but it used to be the inverse. We pay for the highest speed possible in our area but are not experiencing the speeds we have been promised. It's been like this for as long as I can remember, how do I get a stable internet connection?

kanewolf · Mar 31, 2015

Verify your internet speed with a wired connection to determine if it is a wireless problem or something else.

thently · Mar 31, 2015

Yup speed test from a desktop then call your ISP and ask them to test and or fix.

Thent

ElementFae · Mar 31, 2015

Ethernet definitely improves the connection but my upload speed is still abysmal. Speedtest.net is showing me less than 1 Mbps.

And even with ethernet I'm only receiving a fraction (1/4) of the download speed that I'm paying for.

thently · Mar 31, 2015

What is you speed supposed to be? Up is always waaaay slower. I get 120Mb down 10Mb up that is just how it is.

thent

thently · Mar 31, 2015

Well at that point you need to call the ISP and tell them. You might also want to make sure nothing on your network is causing traffic. Malware/viruses can do this and eat up you little bit of outgoing bandwidth fast.

Thent

ElementFae · Mar 31, 2015

The speeds we pay for are 150 down and 20 up. At best I receive 25 down .50 up

I have called my ISP multiple times and they insist on merely power cycling the modem and router.

g90814 · Mar 31, 2015

Check all your connections/cables, make sure they are snug.

I usually do one better and disconnect and reconnect all of them.

Try getting a technical support person at your ISP, not just the general customer service. Tell them whats happening, what you've done about it, and that they need to send someone out to check things out, and DONT pay for it.

ElementFae · Mar 31, 2015

I just got off the phone with my ISP technical support and i think we found the problem. I direct connected my Ethernet cable from my laptop to the modem, bypassing my router and I suddenly get the speeds that I pay for. The problem must be either a) my router, b) the other Ethernet cable, or c) the Ethernet port on the router.

g90814 · Mar 31, 2015

Ok then we have some options:

1) do a factory reset on your router, and/or see if there are firmware updates.

2) replace ethernet cables

3) try other ethernet ports on your router.

ElementFae · Mar 31, 2015

I was wondering if I can hook up the ethernet cable from the modem to any port on my router or does it have to be the one labeled "internet"? can I use any of the ethernet ports labeled "LAN 1(2,3,4)"?

Also, if I were to need a new ethernet cable, any suggestions on brands I should get?

aylafan · Mar 31, 2015

Modem ethernet cable connected to the one labeled internet. The LAN ports are for your devices like a laptop or PC.

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Unstable WiFi connection is driving me insane. Please help!

ElementFae

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kanewolf

Titan

thently

Distinguished

ElementFae

Reputable

thently

Distinguished

thently

Distinguished

ElementFae

Reputable

g90814

Honorable

ElementFae

Reputable

g90814

Honorable

ElementFae

Reputable

aylafan

Distinguished

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