My internet was working fine for 6 years, now got a new modem from ISP and it has gone awry?

Dan27 · Mar 31, 2015

My internet was fine but after a power failure my modem suddenly broke. I got a new one from my ISP and also got a new router, a Linksys wrt310n, and now when I play an online game on my PC and have anything running in the background like a video streaming, or Netflix open or even my phone connected to the router my ping starts to fluctuate between 100-400 every few seconds.

I am wired into my router. The modem is an ARRIS tm822g. Is this a problem with my modem or is my ISP throttling my bandwidth (if that's even a thing). My ISP is optimum. Any clarity would be helpful before I spend $120 on a "gaming" modem. Thanks!

USAFRet · Mar 31, 2015

And what does your ISP say? They gave it to you, it should work.

Dan27 · Mar 31, 2015

USAFRet :

Internet works fine its just my ping issue in games when I use more bandwidth at one time. If they are throttling me I doubt they would say so! I'll call and see tomorrow though

giantbucket · Mar 31, 2015

what happens when you connect PC directly to modem (and set up connection like that)? bypass the router for a single-PC test.

Dan27 · Mar 31, 2015

giantbucket :

Checking now!

Petabyte · Mar 31, 2015

Did you say you DON'T have anything running or DO have anything? I would say you should configure your QoS settings

Dan27 · Mar 31, 2015

Petabyte :

I DO have things running in the background. If I have a video streaming in the background while playing a game my ping goes crazy and if I'm in a skype call it begins to have random cut outs causing choppiness.

USAFRet · Mar 31, 2015

Dan27 :

And what 'speed' do you pay your ISP for?
What type of connection?

Dan27 · Mar 31, 2015

USAFRet :

I have the 15 Mbps high speed internet package. Although my speed tests have said 17 mb download.... but I haven't changed the "speed" I pay for I have only changed the modem. Also I did a speed test and the results were the same for the new modem and the old modem.

Dan27 · Mar 31, 2015

giantbucket :

Just plugged straight into Modem and have the same ping problems. Router is not the problem!

Also I just checked again and it seems my download speed has gone down to 10 mb and my upload to .55 mb. Modem is defective yeah?

Talked to ISP, says connection is slow, technician coming friday

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