New Build - Random Black Screen Monitor Disconnection While Gaming - PLEASE HELP!

Kovaro

Reputable
Apr 4, 2015
2
0
4,510
Hello, I have a problem.

I recently built a new gaming PC to play World of Warcraft for around $1300 total. I was very satisfied with everything until I recently discovered a problem.

Randomly in WoW raids, anywhere from 10 minutes to 30 minutes in, my screen turns black and loses connection to the GPU. I can still hear the sound for about 15 seconds, then the sound kind of gets stuck and replays the sound it's on perpetually until I have to hard reboot. Mind you, when this problem is happening my FPS are anywhere from 60-100+ on ultra and my GPU's temperature is averaging in the mid 60s and peaking at around 75 degrees.

Notes: This has only happened to me in raids so far and it only seems to happen when I set the render scale to anything more than 100% (I want to run with render scale at 160%). Render scale just means the game is being render at 160% of 1080 so in this scenario its rendering at 3072 x 1728. When I run with the regular graphics settings at Ultra, there are absolutely no issues in raids, but when I changed the advanced settings (including render scale) via GeForce Experience then the problem arises.

Is the render scale causing my problems? Some other advanced settings?

The settings I am trying to use are the NVIDIA GeForce optimal settings recommended for my card (which run at a great FPS, however I get the random black screens):
Anti-aliasing - Custom
All the preset Ultra settings, so everything on Ultra
MSAA 8x/8x
Multisample Alpha Test - Enabled
PPAA - None
Render Scale - 160%
Resample Quality - Bicubic
Resolution 1920x1080
SSAO - Ultra (NVIDIA HBAO+)
Texture Filtering - 16 Anisotropic

My monitor is the ASUS VN248H-P 1920x1080

Specs:
Intel i5-4690k (not overclocked)
CM Hyper 212 Evo
ASRock Fatal1ty z97 Killer
G.Skill Ripjaws 8GB @ 1866
EVGA GeForce GTX 970 SC
EVGA 600B 600W 80+ Bronze

I have reinstalled all the latest drivers, stress tested the GPU/CPU with no probems, etc. Temperatures are all fine.

Please help, I want to use the NVIDIA GeForce optimal settings without getting randomly black screened. If you can, please let me know what the problem is.

Thanks!
 

Wittywelshgamer

Reputable
Apr 13, 2015
23
0
4,520
Either Your PC may switch to Integrated Graphics and cause it to crash or the render scale may cause your monitor to lag behind your GPU render speeds, then causing your GPU to shut down. Decrease the Render Scale or, if you want, buy a G-sync monitor as they sync to the Nvidia Graphics card render speeds.