i need help, computer wont shut down, found this after running powercfg.exe /energy,

AngusYoung

Honorable
Jan 6, 2014
5
0
10,510
Hi guys, yesterday i left my comp for a few minutes and after i came back the comp was in sleep mode but it didn't start up again, i had to hard start it again, later when i tried to shut it down it just wont, monitor goes off but fans keep running,
i started looking for the cause and after running powercfg.exe /energy, found this:

Report Diagnostics energy efficiency

Computer Name XXX
Test Time 2015-04-05T20: 25: 11Z
test Duration 60 seconds
System Manufacturer To Be Filled By O.E.M.
Product Name System To Be Filled By OEM
BIOS Date 01/17/2013
BIOS version P1.60 first
Compiling the OS 9600
Role platform PlatformRoleDesktop
Plugged true
Number of processes 79
Number of subprocesses 970
Thread Count
Report GUID {e3ae1222-4bc7-4964-81b4-9504859f1f0e}

analysis results

errors

System Availability Requests: Request for Execution required
The program has made a request for required enforcement.
requesting process \ Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application \ chrome.exe

System Availability Requests: necessary request for the system
The device or controller has sent a request to prevent the system from automatically suspended.
driver requesting instance HDAUDIO \ FUNC_01 & VEN_10EC & DEV_0899 & SUBSYS_18491898 & REV_1000 \ 4 & 1d2c9eed & 0 & 0001
Requesting device driver Realtek High Definition Audio

USB Suspension: The USB device does not enter into selective suspend
The device did not enter the state Suspension USB selective. the use of the processor power management may be prevented when the USB device does not enter the Selective Suspend state. Note that this problem does not prevent the system suspension.

Device Name USB Root Hub
Host Controller ID PCI \ VEN_8086 & DEV_1E26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB \ VID_8086 & PID_1E26
Port Path

USB Suspension: The USB device does not enter into selective suspend
The device did not enter the state Suspension USB selective. the use of the processor power management may be prevented when the USB device does not enter the Selective

Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1E26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_0024
Port Path 1

USB Suspension: The USB device does not enter into selective suspend
The device did not enter the state Suspension USB selective. the use of the processor power management may be prevented when the USB device does not enter the Selective

Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_1E26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_258A&PID_0001
Port Path 1,5

CPU Usage: High Processor Usage
The average processor utilization during follow-up was high. The system will consume less when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute most to the total processor utilization.
Average use (%) 29.11

Next is
8 warnings for Chrome high processor usage
1 warning for dwm.exe high processor usage
1 warning for System high processor usage
1 warning for cfosspeed.exe high processor usage
1 warning for audiodg.exe high processor usage

So i really would appreciate if someone could point me which direction should i take in this matter.
(btw my O.S is Windows 8.1 Single language Spanish :pfff: , so if the info above seems weird is because i had to translate it, sorry for any inconvinience)
 
Force Chrome to shut down by ending the task - the whole list of them - Task Manager>Processes, then leave the machine to sleep and see if it behaves better.

That Realtek audio device with the DEV 0899 doesn't show up in PCIDatabase and is a bit of a mystery.
 

AngusYoung

Honorable
Jan 6, 2014
5
0
10,510
well i did it and the computer still refuse to shut off, the keyboard disconnects, the monitor shuts down but the fans in the pc keeps running. i'm starting to get worried :/
 

AngusYoung

Honorable
Jan 6, 2014
5
0
10,510
i unistalled it, but is not working, i ran powercfg again and this time apart of the usb not entering selective suspend, i see the pci express-aspm disable but i can't find a way to check if this is the problem or not