Help: SONY TV won't recognise R9 290X through HDMI

Bodeka · Apr 7, 2015

I have a Sony KDL40W605 TV and a Sapphire Tri-X Vapor-X R9 290X.

When I try to connect the HDMI cable into any input in the TV, nothing displays on the TV.

The TV doesn't recognize the input (I know this as any input has an icon next to it showing that it recognizes a connection), however, in Catalyst Control Center, the TV is recognized as SONY TV and monitor 2. It shows me available resolutions, refresh rates and allows me to tweak the screen colour. When I connected my 290X to another small TV around the house (a cheap brand alba) via HDMI, it worked. When I connected my TV to a Sony PS3 via HDMI, it worked.

Prior to getting this graphics card, I used the HDMI output on my motherboard and use Intel's integrated graphics with the exact same HDMI cable and it worked perfectly.

I'm suspecting an incompatibility between the two devices however I don't understand how that would occur nor do I know where to go next if that is the case.

Can anyone offer any advice?

JimF_35 · Apr 7, 2015

Can you hook another monitor to the computer while it is connected to the TV. then you can see what refresh rate the card is auto choosing for the TV. Try different refresh rates and resolution.

Bodeka · Apr 7, 2015

JimF_35 :

I forgot to mention this.
I am also using DVI to connect my DELL U2312HM to my computer; this works perfectly. The GPU outputs to my monitor at 60hz at 1080p, and 75hz at 1080p to my TV. I've tried a lower refresh rate but nothing changes.

Bodeka · Apr 10, 2015

Do I have to remove my graphics card and use integrated graphics?

JimF_35 · Apr 11, 2015

You should be able to use the Graphics card. You can have more than one monitor hooked to the graphics card at once. Just hook you TV to the HDMI connector and your monitor to the DVI connector. This should let you boot into Windows and to try different resolutions for the TV. You might have to extend your desktop to the TV when doing this. Hope it works for you.

Bodeka · Apr 11, 2015

This is what I am doing already. the graphics card recognizes the TV as SONY TV but my TV won't recognize any input.

azzazel_99 · Apr 11, 2015

How do you have it set? Extend displays or duplicate? Sounds like maybe the tv is getting a incompatible frequency or res.

Bodeka · Apr 11, 2015

azzazel_99 :

Yeah that is what I believe also, i currently have it to extend. Both displays are 1080p.

azzazel_99 · Apr 11, 2015

Both displays set to 60hz? It could possibly be a setting on the tv that needs to be changed in the menu.

Bodeka · Apr 11, 2015

Theres no option to change refresh rate on the TV, I'm assuming it automatically matches the signal. The TV says it displays up to 200hz and I only have it on 60, I've changed the refresh rate up and down and nothings happened.

azzazel_99 · Apr 11, 2015

There maybe some sort of setting in the tv's menu to change the hdmi input. Since it's only in that tv I would look through the tv menu. Also if the tv have dvi or vga on it try those also.

junkeymonkey · Apr 11, 2015

I found this

'''Regarding the display issue, its not the R9 290 at fault but the new drivers starting from 14.0. From drivers 14.0 and upwards, when U power off a display and power it back on, it is treated as it the display was physically disconnected. Try driver 13.12 and you'll find the behavior gone.

I have a triple display setup, 2 monitors and an HDTV, and my 3 cards from the latest 3 AMD generations(6950, 7950 and R9 290) exhibit the same behavior. Its so frustrating since I occasionally turn off other displays when focusing on the primary monitor or HDTV only to experience the same issue as you when I turn them back on.

Sticking to 13.12 is no longer an option considering a lot of the new games benefit from the new drivers.

sure a lot of hdmi threads with amd card pops up -- I know I gave up on it and use the dvi to hdmi for all my needs and its yet to fail me - my hdmi to hdmi deal was a joke

Bodeka · Apr 11, 2015

junkeymonkey :

So should I order DVI to HDMI or is it not worth it?

EDIT: So turns out I had one lying around the house. I plug it in and guess what?
It didn't work at all.

junkeymonkey · Apr 11, 2015

cant say heres my story I gave yesterday

hdmi can be flakily I went through like 4 cables [hdmi to hdmi] and none did right then I was back at Wal-Mart to try another one and found stuck on a back shelve an dvi-I to hdmi cable and thought what the heck so I grabbed it as well got home the hdmi to hdmi still did nothing so I hooked up the dvi-I to hdmi turned on the tv kicked on the computer and all worked with out issue and never looked back works with all my computers and all my hdtv's

a dvi-d [is what the 290 only support ] to hdmi cable is like $9 to what ever cost each ?? i'll be honest the last time I ran more than one monitor set up was with a NVidia card but now I just use one big screen hdtv

example part
http://www.newegg.com/Product/Product.aspx?Item=N82E16812270113&cm_re=DVI-d_to_HDMI_Cable-_-12-270-113-_-Product

Bodeka · Apr 11, 2015

junkeymonkey :

Yeah the one I got here is this one: http://www.amazon.co.uk/Premium-Cable-Metre-discontinued-manufacturer/dp/B000GDI6FC/ref=sr_1_1?ie=UTF8&qid=1428760391&sr=8-1&keywords=dvi+to+hdmi

That worked fine when connecting my PS3/360 to my Dell U2312HM monitor, so the cable isn't faulty. When using DVI>HDMI>TV the same symptoms display. Recognizes TV and refresh rates etc but TV doesn't recognize card.

junkeymonkey · Apr 11, 2015

http://en.wikipedia.org/wiki/DMS-59

ya. why I just went one big screen

I use 3 hdtvs here and all work fine but not all 3 at the same time as a multi monitor [headache] if I cant see whats going on with a 46'' display I need to just give it up

now some TV's in the menue have a setting you may need to set or you got to use a certain hdmi port on the tv for computer use

I think this one im on recommends hdmi-2

Bodeka · Apr 11, 2015

junkeymonkey :

Previously I used the same port on my Intel drivers and it worked.

Since I only want the TV to watch movies, is there an easy way to switch between integrated graphics and gpu graphics?

junkeymonkey · Apr 11, 2015

try this and see if it configures
press and hold <Windows> key (between <Ctrl> and <Alt>), then <P>. You will see a menu to choose how you want your extra display to be configured.

Bodeka · Apr 11, 2015

junkeymonkey :

I tried duplicate and extend and nothing changed.

junkeymonkey · Apr 11, 2015

well I'm out of ideas one thing is there a lot of threads on this just here at toms - for me the only thing I ever had issues with was using the hdmi to hdmi cable and got away from that with the dvi to hdmi

and for the most part it seems like -R- cards I use a 7850

try this uninstall the amd cards driver shut down remove the card then reboot to bios and set the bios to use pci slot graphics [disable the onboard intel ] shut down reinstall your card and hook only the sony hdtv up [maybe use the dvi-hdmi cable] that's it so only that is what it will have to display on boot up and see if it will display to desktop

with that there should be no reason for it not to if it don't unhook the tv at the tv and try another monitor or tv if it works as normal with all but that sony then you can feel its that tv in some way

and there was nothing in the sony's manual for pc use ? I have to manually set the port used -- so if I put the computer on the TV's hdmi port 6 I have to go in to the menue and select that port to display computer stuff its not automatic

after all that I just don't know

Bodeka · Apr 11, 2015

junkeymonkey :

well I'm out of ideas one thing is there a lot of threads on this just here at toms - for me the only thing I ever had issues with was using the hdmi to hdmi cable and got away from that with the dvi to hdmi

and for the most part it seems like -R- cards I use a 7850

try this uninstall the amd cards driver shut down remove the card then reboot to bios and set the bios to use pci slot graphics [disable the onboard intel ] shut down reinstall your card and hook only the sony hdtv up [maybe use the dvi-hdmi cable] that's it so only that is what it will have to display on boot up and see if it will display to desktop

with that there should be no reason for it not to if it don't unhook the tv at the tv and try another monitor or tv if it works as normal with all but that sony then you can feel its that tv in some way

and there was nothing in the sony's manual for pc use ? I have to manually set the port used -- so if I put the computer on the TV's hdmi port 6 I have to go in to the menue and select that port to display computer stuff its not automatic

after all that I just don't know

I'll try all of this one day, thank you for your help anyway.

junkeymonkey · Apr 11, 2015

sorry theres a lot of posts on this issue and no good answers to any . I been looking them over to try to find something for you but nothing to report

maybe like what was said above try that 13.12 driver to see

http://www.tomshardware.com/answers/id-1706565/hdtv-desktop-signal-hdmi.html

Help: SONY TV won't recognise R9 290X through HDMI

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