Unresponsive programs and "Overclocking Failed" message on boot from ASUS Sabertooth X79

mpitroff427

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Apr 12, 2013
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Alright, so this is a long one as I have no idea what exactly is causing my current issue so I listed everything that has come to mind. I have placed this message in the Motherboard forum just because of the unique message I am sometimes receiving on boot from my ASUS Sabertooth X79, which is detailed below.

On last Saturday, I ran into a weird issue with my computer where certain programs were unresponsive, with the main culprit being Skype, where it would lock up when trying to switch between my contacts and groups. It would switch eventually, but take a very long time to do so (about 10 seconds or so). I decided to shut down the computer and reboot, thinking my RAM may have been acting strange. Windows then lingered on the shutdown screen for about 5 minutes, without any change and I could not see any reason as to why it wouldn't shut down, so I powered it down manually. On boot, I was brought to black screen with a red logo (unfortunately I did not take capture a picture) which listed my active drives among other things saying that my overclocking failed, prompting me to press F1 to adjust my settings or F2 to reset to defaults.
Because I have never overclocked this system, with the exception of the built in boost clocking of my GPU/CPU, I thought this message was strange so I went ahead and looked into my settings, not seeing anything odd. I rebooted and the computer started working fine.

However, yesterday while on a Skype call, my computer started having the same unresponsive issues, this time when I would switch to a different contact in Skype, it would hang and the person I had on the call would not be able to hear me for a few seconds. I decided that maybe something was wrong with Skype so I uninstalled it and went to download the install file from the Skype webpage in Chrome. I then began having issues with the web page itself, where only some of the elements of the site would load, with a the loading wheel still spinning in the tab and me being unable to interact with the skype page, but the other tabs appeared to be okay. I tried opening the download page in Internet Explorer but encountered the same issue.

I then tried to shut down, where my computer again hanged on the shutdown screen, requiring a manual power down. On reboot, I was brought to the same "overclock failed" screen from a few days prior, again checking my settings to make sure everything seemed normal. Upon rebooting, everything seemed to be normal, but I decided to go ahead and run a virus scan overnight with Security Essentials and another scan with Malware Bytes while I was at work. Neither virus scanner was active while the other was running and I usually use MSE. Neither scan returned any results, so I went ahead and ran CCleaner for some routine clean up.

Later today, I ran into the hanging issue again, this time on the Tumblr log in screen, again testing the Skype web page which was also having the issue. Strangely, the actual Skype application seemed to be running fine, though this was after I had reinstalled it. I went ahead and shut down my computer again, but did not encounter any issues during shutdown or boot, the "overclocking failed" message not appearing.

Anyway, I have no idea where to start, as a Google search has only uncovered that the error message I have sometime received is common with ASUS motherboards and can point to a bunch of different issues, but I have been unable to find anyone with similar circumstance leading up to the error. Again, I apologize for the long message, but I have not a clue where to start.
 
on the asus mb make sure you have the newest bios file. that message will pop up if one of your ram sticks is failing and the mb and cpu cant set the speed right at post. make sure the ram set to xmp profile and run memtest86 from a boot disk. also run hdtune and hard drive vendor test tools make sure your hard drive not the issue. with your ram if you have more then one ram stick you cann pull 1/2 see if the error still there.
 

mpitroff427

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Apr 12, 2013
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Here's my build:

G.SKILL Ripjaws X Series 16 GB (4 x 4GB)
Intel Core i7-3820
ASUS Sabertooth X79
EVGA GTX 980 Superclocked
Corsair HX Series HX850 850W PSU
Samsung 840 Pro Series 128 GB SSD
There's also 2 HDDs (1 TB Samsung and 500 GB of an unknown brand)

And is there anything I should keep a watch for when I reset my bios/cmos?
 
Just that your overclock should be gone plus any other adjustments you've made to bios. Then you can see if everything is OK at stock. ie whether you have a mobo problem or whether its just a bios setting problem.

All your hardware is good. Nothing shoddy.
 

mpitroff427

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Apr 12, 2013
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Awesome, thanks for the tips! I'll give this a try if I encounter the issue again. Only issue is that it seems to happen fairly rarely, so could be a while before I can troubleshoot the issue. I'll also run memtest and see if I get any errors just to be safe.
 

mpitroff427

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Apr 12, 2013
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So things seemed to have been going okay for the last week, but last night, while finishing up a Skype call, I was unable to hang up on a call. I then had to force quit Skype (getting a "program not responding" message). I proceeded to shutdown my computer where Windows was unable to close explorer, requiring a force quit for Windows to proceed with its shutdown. Windows then hanged on the shutdown screen, where I manually shut down the computer. On boot, I got another "overclocked failed" message and went into the Bios to make sure everything was on default, which it appeared it was. I ran memtest86 overnight for about 6 hours, which allowed about 3.5 passes with no errors reported. Is there anything else I should look into fixing?

Edit: So I just looked into how to reset the bios/cmos and saw that a few guides recommend removing the cmos battery for a about 10 seconds and putting it back it. Would this be the recommended procedure for resetting the bios/cmos? Just a little uneasy about prying anything out of the motherboard.
 

mpitroff427

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Apr 12, 2013
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I'm currently running 64bit Windows 7, which was an upgrade to the OEM I had for Windows Vista. Though I have done a few clean installs of Windows 7 since then (at least two that I can remember). I'll go ahead and reset the bios and see if that also helps alleviate the issue.
 

norsestar

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Apr 8, 2014
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You might also try running diagnostics on the HDDs: if a drive is having trouble reading a sector it may sit there and keep trying until it succeeds (which may be seconds or may be never), causing the PC to freeze while it waits for the data.
 

mpitroff427

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Apr 12, 2013
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What's the procedure to run diagnostics on an SDD, or is there a way to do that? Windows and the programs that have been giving me issues are all installed on that drive.