smartinks, there would be no point contacting Hitachi/WD tech support. WD's staff get their technical information from the same place that you and I do, namely the Internet.
Instead you would be best advised to read the articles at forums such as HDD Oracle and HDD Guru. I believe a user named "locarno" was trying to unlock a bunch of Hitachi PVRs that were tied to another brand of PVR (Nagra Vision). I can't recall whether he managed to repurpose his Hitachi drives, but I do know that he was able to unlock and re-use his WD drives. He required special software (WDMarvel), so persevering with ordinary software tools would be pointless. There is a good reason why 30+ drives all exhibit the same problem. It's called "DRM" or content protection.
You didn't answer my question as to whether your drives spin up. PVR drives often power up in standby mode. They only spin up when they receive an appropriate command. If PUIS is your problem, then a tool such as HDAT2 can disable it. Alternatively, you can boot from a Ubuntu Live CD and Linux should then automatically spin up your drive. I have seen this PUIS issue many times at places such as HDD Guru.
If you are adventurous, there is one trick that you could try. Prepare a hotswap SATA port on your computer's motherboard. Power up and access your drive in your Sagem PVR. Hopefully this will mean that it is now in the unlocked state. Now disconnect the SATA data cable but not the SATA power cable. Then quickly attach the drive to your computer's SATA port using a longer cable if necessary. Hopefully your computer will now see an unlocked drive.