New custom built system blue screens sometimes

Computerizer

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Apr 11, 2015
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Hey everyone,

I just built a Mini-ITX system for my wife's work PC. We were trying to keep it relatively cheap but still have reasonable performance, and she's often using Photoshop, for example, in her work.

Here are the components we used:

Overall my wife is VERY happy with this computer. It's many times faster than what she had before (Windows 8.1 Pro boots in 3 seconds, Photoshop very quickly, etc.).

The problem is, it has been blue screened a couple times in the first few days of operation. The first time, she just had a few tabs open in Chrome, doing nothing (she was on her phone), and got a MEMORY_MANAGEMENT error on the blue screen. The next day, with two Chrome tabs open, one playing a YouTube video, it blue screened with the error SYSTEM_PTE_MISUSE.

Obviously there's some hardware problem here. Could be a bad stick of RAM, or under-powered PSU, or badly seated RAM, or overheating PSU.

My current plan, if I don't hear anything from you guys, is to open it up and make sure all the hardware is connected nicely, then run memtest86, and probably also plug it in to a Kill-A-Watt to see if it's possibly using a high amount of power, which would indicate the CPU is under-powered. I'll also see if I can find a free tool to monitor the CPU temp while running Windows and doing some intensive tasks to see if it might be getting hot.

What steps would you recommend to diagnose what the problem is here and solve it? Or is there something obvious that stands out to you?

Thanks!
 
I would turn off chrome extensions, maybe turn off chrome graphics hardware acceleration.
maybe run a malwarebytes scan, and the windows system file checker to confirm your OS is not corrupted.

your CPU came out in june/july of 2014 and is a low power CPU so make sure your BIOS is newer than your CPU. Otherwise it will apply incorrect voltages to the CPU.

if you can get a memory dump it can be helpful if you put it on a server and post a link.
mini system can have overheating problems, you might want to check.