Computer shuts down because of overheating even though nothing gets above 30 degrees C

icecoldrum · Apr 11, 2015

This only happens when I play games, idle it's just fine. but according to Open hardware monitor nothing exceeds 30 degrees C. But event viewer gives me event 6008 which can be caused by a critical thermal event but it just says "The previous system shutdown at 12:12:02 PM on ‎4/‎11/‎2015 was unexpected." so not terribly useful. The shutdown is just a sudden click, then a black screen, the it reboots and asks how I'd like to start windows.

specs
motherboard: asus Z97-A
processor: intel i5-4690k
vid card: NVIDIA GeForce GTX 960
tower: Cooler Master HAF 932 Advanced
RAM: 8gigs
Power supply: 1000watts

Suztera · Apr 11, 2015

What model is your psu?

icecoldrum · Apr 11, 2015

Suztera :

it's a FirePower Fatal1ty (spelled just like that), had for three years old at this point.

J_E_D_70 · Apr 11, 2015

In a game your cpu and gpu temps will certainly go above 30C so somethings not reporting right. Try occt - it'll keep a log of temps and volts.

icecoldrum · Apr 11, 2015

J_E_D_70 :

okay so I tried that same thing really, peak temps were high 40s but only occasionally and it only gives me a cpu temp, no temps for anything else. Also where are these logs you speak of? I checked my documents but the folder contains nothing? does the free version have logs. I should also mention I'm not running a particularly resource heavy game, I'm playing fallout New Vegas with some graphics mods but have had no problems until recently. My rig also does the same thing with civ 5.

J_E_D_70 · Apr 12, 2015

Run the built in tests - logs will all open once the tests end or you end them. All the volts and temps are in the same window. The voltages should be within ~5% of the spec (3.3, 5, 12v).

icecoldrum · Apr 12, 2015

J_E_D_70 :

slight problem, when I run the power supply test it just stops and says "user cancelled" even though I did nothing, trying again only ends up with it getting stuck on "starting".

J_E_D_70 · Apr 12, 2015

Can you run the gpu test then? Might try a shutdown n restart.

Dont have run a full 10 minutes - just like 5 - it'll still dump the logs ad u can see good info.

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Computer shuts down because of overheating even though nothing gets above 30 degrees C

icecoldrum

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