- Apr 12, 2015
- 2
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- 4,510
Hi,
I am a student and my landlord provides our internet in our rent. So ordinarily I would have brought up my issues with Virgin Media, but of course I don't have the account details. So hopefully somebody here may be able to help me. I'm not particularly knowledgeable about networking so please bare with me.
My router is a Netgear Super Hub VMDG485
Modem is EuroDOCSIS 3.0 Compliant
My Motherboard is a Gigabyte Z97P-D3 and I'm using a BeQuiet BN181 PSU.
Operating system is Win 7 Ultimate 64-bit 6.1.7601
My wireless USB adapter is a TP-Link WN822N
I have run several ping tests via cmd prompt to various domain names as well as directly to my router. The connection to the router seems fine, however I think it's hitting problems as soon as it leaves the router.
I have performed a tracert test if it's of any use?
Tracing route to bbc.co.uk [212.58.244.20] over a maximum of 30 hops:
1 * * * Request timed out.
2 1911 ms 2017 ms * 10.156.124.1
3 1955 ms 1657 ms 1798 ms midd-core-2b-ae3-139.network.virginmedia.net [213.106.236.77]
4 1907 ms 1981 ms 2155 ms manc-bb-1d-ae22-0.network.virginmedia.net [62.253.174.49]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 1797 ms 1727 ms 1791 ms 212.58.239.249
10 * * * Request timed out.
11 * * * Request timed out.
12 1549 ms 1633 ms 1614 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 1596 ms 1636 ms 1624 ms 132.185.255.149
14 1663 ms 1886 ms 1945 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20] Trace complete.
Is this likely to be an issue of our connection being throttled by the ISP or something like high usage in my area? My ping has stayed at this level since about 6pm yesterday evening and has still been sat here since 8 this morning. I've had problems here in TS1 since around November. The first issue I remember having was around 800 ping which lasted around a week and seemed to solve itself without bringing it up to my landlord. Then in January we suffered from constant 200+ ping as well as disconnections every 2-30 minutes, we told our landlord who then had a word with Virgin Media who told him that the exchange box in our area often has problems with wear and tear on the seal, so water gets in and screws things up. A few days later that apparently got fixed, however since then we have still had random bouts of terrible ping/ downtime. Our neighbours have said that they haven't had any problems.
Thanks for any suggestions
I am a student and my landlord provides our internet in our rent. So ordinarily I would have brought up my issues with Virgin Media, but of course I don't have the account details. So hopefully somebody here may be able to help me. I'm not particularly knowledgeable about networking so please bare with me.
My router is a Netgear Super Hub VMDG485
Modem is EuroDOCSIS 3.0 Compliant
My Motherboard is a Gigabyte Z97P-D3 and I'm using a BeQuiet BN181 PSU.
Operating system is Win 7 Ultimate 64-bit 6.1.7601
My wireless USB adapter is a TP-Link WN822N
I have run several ping tests via cmd prompt to various domain names as well as directly to my router. The connection to the router seems fine, however I think it's hitting problems as soon as it leaves the router.
I have performed a tracert test if it's of any use?
Tracing route to bbc.co.uk [212.58.244.20] over a maximum of 30 hops:
1 * * * Request timed out.
2 1911 ms 2017 ms * 10.156.124.1
3 1955 ms 1657 ms 1798 ms midd-core-2b-ae3-139.network.virginmedia.net [213.106.236.77]
4 1907 ms 1981 ms 2155 ms manc-bb-1d-ae22-0.network.virginmedia.net [62.253.174.49]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 1797 ms 1727 ms 1791 ms 212.58.239.249
10 * * * Request timed out.
11 * * * Request timed out.
12 1549 ms 1633 ms 1614 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 1596 ms 1636 ms 1624 ms 132.185.255.149
14 1663 ms 1886 ms 1945 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20] Trace complete.
Is this likely to be an issue of our connection being throttled by the ISP or something like high usage in my area? My ping has stayed at this level since about 6pm yesterday evening and has still been sat here since 8 this morning. I've had problems here in TS1 since around November. The first issue I remember having was around 800 ping which lasted around a week and seemed to solve itself without bringing it up to my landlord. Then in January we suffered from constant 200+ ping as well as disconnections every 2-30 minutes, we told our landlord who then had a word with Virgin Media who told him that the exchange box in our area often has problems with wear and tear on the seal, so water gets in and screws things up. A few days later that apparently got fixed, however since then we have still had random bouts of terrible ping/ downtime. Our neighbours have said that they haven't had any problems.
Thanks for any suggestions
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