WHEA UNCORRECTABLE ERROR.....I am so tired of trying to figure this out.....please help.......thermal issue?

Dutchoperative · Apr 12, 2015

CPU: AMD FX 6300
CPU Cooler: Coolermaster Hyper 212 Evo
MOBO: Asus M5A99FX r2.0
GPU: Sapphire r9 280X
RAM: 2X4GB Crucial Ballistix
PSU: Seasonic S12II 620W
HDD: Western Digital Blue 1TB
CASE: Corsair 200r
CASEFANS: Corsair AF120
NO Overclock

Okay, so I used to get this particular crash every once in a while when I first built my computer and I have heard that it is often associated with thermal issues. I used to BSOD after several hours of gaming fairly frequently. When I bought my case, one of the fans was faulty and I had to spin it manually to get it started. Initially, I would start the fan manually and then put the side panel back on. However, I grew tired of having to remove and replace the side panel every time I started my computer and eventually just left the side panel off altogether. Well, after I did that, my computer did not crash for several months. Recently, I bought a new set of Corsair AF120 case fans and put my side panel back on permanently. For a couple of weeks everything worked perfectly fine, but just a few minutes ago, after several hours of Fallout New Vegas, my computer blue screens and I get the dreaded WHEA UNCORRECTABLE ERROR. Could this be a result of inadequate ventilation? I have one intake fan on the front of the case and one exhaust on the rear. My CPU fan is facing upward and is exhausting out of the top of the case. From my understanding, this is a fairly common configuration so I have a hard time believing that this could be the issues......I have ran SlimDrivers and Malwarebytes and according to these programs my drivers are up-to-date and no malware was detected....Any suggestions would be EXTREMELY appreciated....

Here is the Crash Dump Analysis from WhoCrashed
crash dump file: C:\Windows\Minidump\041215-15880-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8007E58028, 0xBC800000, 0x135)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

RobWHS · Apr 12, 2015

To save me writing a lengthy reply go here instead: http://www.tomshardware.co.uk/answers/id-2135979/windows8-whea-uncorrectable-error.html

William Henrickson · Apr 12, 2015

What he said first then.....generally, it's failed overclock or PSU issue.

i7Baby · Apr 12, 2015

See https://msdn.microsoft.com/en-us/library/windows/hardware/ff557321%28v=vs.85%29.aspx
"The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA)."

Check in Control Panel, Hardware and Sound , Device Manager whether any devices aren't working properly - click on them and they should say "This device is working properly"
The make sure that the Driver is up to date.

Run memtest to check your ram (run for 4hrs)

Do a Checkdisk with Repair on your OS drive (Windows Explorer, R Click on drive Properties, Tools, Check now, Repair)

Run scannow to repair files - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Dutchoperative · Apr 12, 2015

RobWHS :

I ran the System File Checker and no integrity violations were found. Should this lead me to believe that it is a PSU issue? Do you think it was a complete coincidence that my computer crashed again after putting the side panel back on?

RobWHS · Apr 12, 2015

Dutchoperative :

It all depends. The problem in the general household is not many people keep backup hardware. I can only suggest you borrow a PSU from a friend or family member and see if the problem persists.

i7Baby · Apr 12, 2015

Check PSU voltages in bios or your mobo utility software - 12v, 5v and 3.3v rails. Post the results.

Are all devices OK in Device Manager?

Have you done Checkdisk?

Have you tested your ram?

William Henrickson · Apr 12, 2015

Power components are affected by heat. You changed the heat factor. I used to get this error by not having enough voltage on my overclock setting. As soon as the usage peaks nicely, boom BLUE SCREEN.

Dutchoperative · Apr 12, 2015

i7Baby :

All of my drivers are "working properly" except these below. These all display a message of "No drivers are installed for this device"

ATI I/O Communications Processor SMBus Controller
Direct memory access Controller
High precision event timer
Numeric data processor
Programmable interrupt controller
System speaker
System timer

The System File Checker found no integrity issues.

I have not tested my RAM in a while but will do so shortly

i7Baby · Apr 12, 2015

You'll have to re-install all those drivers then.

PSU voltages?

William Henrickson · Apr 12, 2015

You only need this one driver, the chipset driver.

Win7 64 bit http://dlcdnet.asus.com/pub/ASUS/misc/utils/AMD_Chipset_XPVistaWin7_8_V8973_V901.zip

Dutchoperative · Apr 12, 2015

i7Baby :

12v=11.994v
5v=4.971v
3.3v=3.288v

i7Baby · Apr 12, 2015

They're OK.

Dutchoperative · Apr 12, 2015

i7Baby :

Could those missing drivers be the issue then?

William Henrickson · Apr 12, 2015

The ASUS driver includes every one of those missing drivers you listed...

i7Baby · Apr 12, 2015

Dutchoperative :

Yep. Can you re-install drivers from the disk that came with your mobo?

Dutchoperative · Apr 12, 2015

William Henrickson :

Thanks for the link. Any idea what these drivers are for and how they could possibly be missing?

William Henrickson · Apr 12, 2015

http://www.asus.com/us/Motherboards/M5A99FX_PRO_R20/HelpDesk_Download/

A driver is needed for every hardware part, some Microsoft just doesn't have. This one is the one, along with a few LAN/Wifi cards that typically aren't covered by Windows Update

Dutchoperative · Apr 12, 2015

William Henrickson :

So do you think that my BSOD's were a direct result of these missing drivers rather than inadequate ventilation?

William Henrickson · Apr 12, 2015

I think you have a CPU setting that goes over the edge when it gets too hot.

William Henrickson · Apr 12, 2015

The SMBus is the system management, allows monitoring voltages, and operating motherboard parameters by Windows.

Dutchoperative · Apr 12, 2015

William Henrickson :

Oh okay, gotcha. That sounds like it could be the issue then.

Dutchoperative · Apr 13, 2015

William Henrickson :

I downloaded and updated the SMBus driver but it still says "No drivers are installed for this device" I am at a loss.....any ideas?

i7Baby · Apr 13, 2015

I gather the installation didn't work.

The errors could be because of damaged parts - motherboard.

Dutchoperative · Apr 13, 2015

i7Baby :

When I run the exe. it takes me into catalyst......should that be happening? I am using the file from the link that William posted by the way. Not the original Asus disk. Should I try again using the original instal disk?

WHEA UNCORRECTABLE ERROR.....I am so tired of trying to figure this out.....please help.......thermal issue?

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