Ping spikes 1000~

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mrzellamaa

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Jan 26, 2015
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I have a good internet plan, but starting 2 months ago my ping spikes to 1000~ish in any game, and when not gaming.
When i ping to google.com it spikes, but when i run a tracert nothing.
im wired to my router
 
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That would be a typical response. Give them the ip address of the hop and ask them if that is their device. Then ask them why it is slow to ping from THEIR network to THEIR device.

Unless you can get past the low level phone answer guys you will likely get no where. If you have the option to use a different ISP try to call and cancel your service. When they send you to the person who will try to talk you out of it tell them you will gladly stay if they fix their network...maybe then you will get a good tech support. They have to exist but getting to them is close to impossible.

Still you best be ready to just change ISP if that is possible.
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BadBoyGreek

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May 15, 2014
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See if there's an updated driver for your NIC and if there's also a firmware update available for your modem / router. Also, did you try swapping out your ethernet cable to see if that was the culprit?
 
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mrzellamaa

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Jan 26, 2015
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NIC is up to date, modem i think is up to date. ill try the cable next

 
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mrzellamaa

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Jan 26, 2015
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Wasnt the cable

 
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bill001g

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Aug 9, 2012
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Run a tracert again and then open multiple windows and run continuous pings to the first could of hops in the trace. If you see issues in the first then there is a problem in your house or router. If you see issues in the second this should represent the connection to your ISP and you need to check the wiring in your house and then call the ISP. Anything beyond the first 2 hops is generally in the ISP network, you can call and ask them but most the first level techs do not have a clue about what ping or tracert is.
 
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mrzellamaa

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Jan 26, 2015
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SPikes on 3 and 4,
 
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bill001g

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That implies a issue with the ISP. Very hard to say why but likely they oversold the network and too many people are competing for it. It is not a common thing to see because most ISP have lots of bandwidth in their network.

Your only hope is to call the ISP and see if they will tell you why there is a problem at that point and if they plan to do something to fix it.
 
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mrzellamaa

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Jan 26, 2015
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got sent to their tech support, " theres nothing wrong on our end, we dont controll the internet"
 
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spdragoo

spdragoo

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Call them back, "request" that they escalate it up to the next tier or to a supervisor. Usually the 2nd or 3rd level techs at least (somewhat) know what they're doing.

What's really horrible...is that I used to work as a 1st tier help desk tech, & I knew how to use ping & tracert to identify where the problem was. Partly because I love computers, & partly because our training technically covered it as a troubleshooting step. Don't ask me how many of my co-workers didn't know that, though...
 
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bill001g

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Aug 9, 2012
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That would be a typical response. Give them the ip address of the hop and ask them if that is their device. Then ask them why it is slow to ping from THEIR network to THEIR device.

Unless you can get past the low level phone answer guys you will likely get no where. If you have the option to use a different ISP try to call and cancel your service. When they send you to the person who will try to talk you out of it tell them you will gladly stay if they fix their network...maybe then you will get a good tech support. They have to exist but getting to them is close to impossible.

Still you best be ready to just change ISP if that is possible.
 
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Solution
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mrzellamaa

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Jan 26, 2015
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Thanks for your help :"D

 
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spdragoo

spdragoo

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Urgh..

OK, first off, make sure that it's an actual "ISP change", as there might be occassions when someone resells the connection. For example, my home Internet is through Earthlink, but TimeWarner Cable provides the physical connection from my house back to the local office. So, were I to have a problem with Earthlink & decide to switch to TimeWarner, it's quite possible that any equipment issue on "their" end will remain, because I'm still on the same equipment.

Next, make sure that it's not some independent ISP that depends on a bigger company where it "co-locates" its equipment. For example, back in the dialup days (when pretty much copper lines were the only type of non-cellular phones), the former "Baby Bell" companies -- Pacific Bell, Southwestern Bell, Ameritech, etc. -- were required by law to allow small, independent telcos to have access to the local central offices for the "last mile" portion...which meant that, if the big telco's equipment had issues, it could affect the independent telco's service as well.

This could also happen if multiple ISPs are connecting into the same main Internet backbone, & the backbone has equipment issues. I remember back in the day (pre-9/11) when all of the major long-distance telcos (Sprint, AT&T, Qwest Communications, MCI, etc.) had major customer order completion issues in NYC because there was a major OC fiber ring that hadn't been completed yet (was something like months, getting close to a year, behind schedule), & everyone was scrambling to find alternate routes to get customer orders completed so they could start collecting the monthly bills. Obviously, once that ring went up, every company hooked into it would be dependent upon the common equipment, & therefore any equipment failures or issues could affect not only multiple customers but also multiple providers.
 
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mrzellamaa

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Jan 26, 2015
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Well I went form a small somewhat unkown provider to explornet. (its connecting to a new tower)
I think what he said was there are some trees in the way blocking the connection .... or something.
We are suppose to get 10mb down and 1 up but we get like 2-4 down and 0.4 up.
My ping/latency with the smaller ISP was 100 and jumped to 1000 every few seconds and then we lost connection completly and they told us to find a new ISP and with the new ISP the ping is a constent 300 moving up to 900.
Last night my ping tests said 150-200 but when i actually played CS it was 90 but spiked every 5 min to 600
 
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