Adobe Acrobat X - an internal error occurred

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greerjohn

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Apr 13, 2015
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My CEO has been experiencing an issue with Adobe Acrobat X Standard on his laptop. Out of nowhere an error message pops up that says "an internal error has occurred". The message could not be any more generic. Nothing in the Event Viewer at the time of the pop up. He clicks on Ok and it goes away but will come back again without warning. Sometimes Adobe Acrobat just freezes completely on him and he has to go through the Task Manager to shut it down.

I've done both a repair and a full reinstall of Acrobat and the issue still remains. Any thoughts on what can be causing this and how to go about fixing it?

Thanks!
 
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L
Inconspicuous errors in Acrobat are inherently difficult to diagnose. They most commonly result from either of Permissions or 3rd party software.

So I would try and find out if it is one of the two before I randomly press buttons on cleaning tools.

1. Is CEO admin of his own machine? If yes check profile permissions by setting up a new admin account on the PC and log in using these credentials to see if you can replicate the issue. If a new admin account has the same issue it is not permission based. If not check what the difference is between the admin and his account.

2. It could be Internet Security (IS) interfering. Adobe has a habit to make call for updates when it starts but also ever so often. The simplest thing is to disable...
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LesterKin

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Apr 21, 2015
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4,520
Inconspicuous errors in Acrobat are inherently difficult to diagnose. They most commonly result from either of Permissions or 3rd party software.

So I would try and find out if it is one of the two before I randomly press buttons on cleaning tools.

1. Is CEO admin of his own machine? If yes check profile permissions by setting up a new admin account on the PC and log in using these credentials to see if you can replicate the issue. If a new admin account has the same issue it is not permission based. If not check what the difference is between the admin and his account.

2. It could be Internet Security (IS) interfering. Adobe has a habit to make call for updates when it starts but also ever so often. The simplest thing is to disable Automatic Updates in Edit>Preferences>Update.

This is how I would start, try this and report back.

Or
PDF Repair Toolbox is a a new Adobe Acrobat file repair tool that allows users to fix PDF files which are inaccessible from Adobe's file recovery. For more https://www.acrobatrepairtoolbox.com/
 
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