I'm getting the BSOD on a brand new laptop - literally crashed on day one. The BSOD occurs when I watch videos, it can take 5 minutes to crash or 55 minutes but always crashes eventually.
BSOD says: "SYSTEM THREAD EXCEPTION NOT HANDLED (atikmdag.sys)
I've looked around this forum but there doesn't seem to be a definitive solution.
Processor:
- AMD A8-6410 APU
- Quad-core
- 2 GHz
- 2 MB cache
Memory: 8 GB DDR3L
I did a crash report and got the following:
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
Machine Name:
Kernel base = 0xfffff803`e9a01000 PsLoadedModuleList = 0xfffff803`e9cda850
Debug session time: Sun Apr 19 22:33:46.883 2015 (UTC + 1:00)
System Uptime: 0 days 0:48:25.761
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7E, {ffffffffc0000005, fffff801798cf0ab, ffffd00062e96128, ffffd00062e95930}
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+c50ab )
Followup: MachineOwner
Is this a problem with the hardware or the software? I was going to return it after it started crashing on day one, but didn't think there was much point if it was a problem with the software?
Thanks!
BSOD says: "SYSTEM THREAD EXCEPTION NOT HANDLED (atikmdag.sys)
I've looked around this forum but there doesn't seem to be a definitive solution.
Processor:
- AMD A8-6410 APU
- Quad-core
- 2 GHz
- 2 MB cache
Memory: 8 GB DDR3L
I did a crash report and got the following:
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
Machine Name:
Kernel base = 0xfffff803`e9a01000 PsLoadedModuleList = 0xfffff803`e9cda850
Debug session time: Sun Apr 19 22:33:46.883 2015 (UTC + 1:00)
System Uptime: 0 days 0:48:25.761
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7E, {ffffffffc0000005, fffff801798cf0ab, ffffd00062e96128, ffffd00062e95930}
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+c50ab )
Followup: MachineOwner
Is this a problem with the hardware or the software? I was going to return it after it started crashing on day one, but didn't think there was much point if it was a problem with the software?
Thanks!
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