- Nov 29, 2014
- 2
- 0
- 4,510
Hey everyone -
First, I have been researching and researching for my own solution and I honestly think I have read thru 90% of the same questions/problems here on Toms and my issue is a little different OR I am providing additional information which I haven't noticed that has been added in previous questions here in the storage forums:
I will try to be as thorough as possible:
1. HP Pavilion dv7 / Win 7 Home Premium
2. Updated BIOS
3. Current on all Windows updates
I have an external drive purchased from OWC.
1. Hitachi
2. 1TB external USB 3.0, with A/C adaptor
3. 5400 RPM
4. SATA 6.0 Gb/s
5. HDD 5K1000
6. Type: TS5SAF100
I am going to explain everything that I have done already. Again, im hoping to be as thorough as possible.
I am trying to access my external drive - It is plugged into the AC power supply.
LED light is ON.
The drive is not being recognized by the computer but IS recognized in Device Manager and Disk Management.
I have tried all 4 USB ports on both computers. I get the same result on every USB port.
I have gotten 2 new USB 3.0 cords. Still - drive not recognized.
I have plugged in to my USB hub and of course connected the USB hub to my computer - and again, the disk IS recognized in Disk Management and Device Management, not in Computer.
It DOES have a drive letter assigned to it.
BIOS IS updated.
All Windows updates are updated. (blech)
Booting in Safe Mode, still, not showing up in Computer.
When I check the driver details, it shows last driver updated in 2006 - of course looking for new driver updates it states "I have the most current update."
I looked on Hitachis website and OWC website for Hitachi drivers, and that is a no go. I looked everywhere for a driver for it (I don't want to go through a random driver site, thats too scary, but - I can't find Hitachi drivers ANYWHERE. I can't imagine 2006 is the most current driver for this thing.)
***yes, this drive used to work. It was 1/3 full - I just haven't used it in over a year*** It was formatted before I used it and never had an issue with the drive.
Okay, so - when going into Disk Management it shows the drive. BUT it does not give me an option anywhere to wipe the drive and reformat it.
(i thought disk manager was only able to format internal drives, but I don't know this for a fact).
Under the drive details it just shows the driver letter and it states NO MEDIA.
I contact OWC and im very disappointed with their 'tech support'. In fact, I chatted twice with 2 different people and I got 2 different idiots - they kept asking the same questions after I already gave answers. They said just send it back and they'll replace it. Well, thats great. But I want to see if I can just reformat it and be done. It is pulling teeth with them - they couldn't even tell me HOW to reformat it.
I got the canned response: "send it in to be troubleshooted and well fix it or replace it or try a new cable or try a different computer"
So, I think I've covered everything.
Does anyone have a suggestion?
Thank you so much.
First, I have been researching and researching for my own solution and I honestly think I have read thru 90% of the same questions/problems here on Toms and my issue is a little different OR I am providing additional information which I haven't noticed that has been added in previous questions here in the storage forums:
I will try to be as thorough as possible:
1. HP Pavilion dv7 / Win 7 Home Premium
2. Updated BIOS
3. Current on all Windows updates
I have an external drive purchased from OWC.
1. Hitachi
2. 1TB external USB 3.0, with A/C adaptor
3. 5400 RPM
4. SATA 6.0 Gb/s
5. HDD 5K1000
6. Type: TS5SAF100
I am going to explain everything that I have done already. Again, im hoping to be as thorough as possible.
I am trying to access my external drive - It is plugged into the AC power supply.
LED light is ON.
The drive is not being recognized by the computer but IS recognized in Device Manager and Disk Management.
I have tried all 4 USB ports on both computers. I get the same result on every USB port.
I have gotten 2 new USB 3.0 cords. Still - drive not recognized.
I have plugged in to my USB hub and of course connected the USB hub to my computer - and again, the disk IS recognized in Disk Management and Device Management, not in Computer.
It DOES have a drive letter assigned to it.
BIOS IS updated.
All Windows updates are updated. (blech)
Booting in Safe Mode, still, not showing up in Computer.
When I check the driver details, it shows last driver updated in 2006 - of course looking for new driver updates it states "I have the most current update."
I looked on Hitachis website and OWC website for Hitachi drivers, and that is a no go. I looked everywhere for a driver for it (I don't want to go through a random driver site, thats too scary, but - I can't find Hitachi drivers ANYWHERE. I can't imagine 2006 is the most current driver for this thing.)
***yes, this drive used to work. It was 1/3 full - I just haven't used it in over a year*** It was formatted before I used it and never had an issue with the drive.
Okay, so - when going into Disk Management it shows the drive. BUT it does not give me an option anywhere to wipe the drive and reformat it.
(i thought disk manager was only able to format internal drives, but I don't know this for a fact).
Under the drive details it just shows the driver letter and it states NO MEDIA.
I contact OWC and im very disappointed with their 'tech support'. In fact, I chatted twice with 2 different people and I got 2 different idiots - they kept asking the same questions after I already gave answers. They said just send it back and they'll replace it. Well, thats great. But I want to see if I can just reformat it and be done. It is pulling teeth with them - they couldn't even tell me HOW to reformat it.
I got the canned response: "send it in to be troubleshooted and well fix it or replace it or try a new cable or try a different computer"
So, I think I've covered everything.
Does anyone have a suggestion?
Thank you so much.
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