BSOD: IRQL_NOT_LESS_OR_EQUAL after a bunch of HW/SW changes - I need help

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kumi_22

Reputable
Apr 24, 2015
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Dear all

I've been around computers for about 21 years now, but this is the first time I have to ask the community for help directly. If you find the time and patience, please try to figure this one out with me.


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Specs
- Asus RoG Ramapge III Extreme
- Inten I7 960 @3.20Ghz

- Zotac GTX980 Extreme Edition

- 120 GB SSD as C:\ (FTM12CT25H ?)
- 1 TB as D:\ (WDC WD1002FAEX HDD)
- 1 TB SSD as F:\ (Samsung 840 Evo)

- 10 GB Corsair Dominator GT DDR3
/////////////////////////////////////////////////////

A few days back, I did a bunch of changes to my system, leading to above BSOD - IRQL_NOT_LESS_OR_EQUAL. The BSOD first occured, reproducable, when I was running a complete system scan with BD IS. I can't tell which drive it was currently accessing when it BSOD'd, but it happened 3/3 times.

After a few minutes browsing the web or playing a game the BSOD would also occur, so not only during AV scan.

Here's what I've changed just before the BSODs started


    1. Did a regular daily update of my paid version of BitDefender IS (used for AV and FW)
    2. Updated Zotac Nvidia GTX980 to 350.12

    3. I installed/plugged in the 1TB Samsung drive on the Marvell 6GB/s SATA port
    4. Switched SATA mode from IDE to AHCI (without registry change in Windows)



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Here's what I've tried to resolve the problem:


    1. Switched SATA mode back to IDE

    2. Ran Microsoft Malicious Software Removal Tool
    a) Found "1 Java Exploit" or alike

    2. Windows system recovery point:
    a) After booting up again to finalize the recovery, a window saying "not successful - try to turn off your antivirus"
    b) Turned off AV, retried twice, same result

    3. Memory testing:
    a) Memtest86 bootdisk: No errors found
    b) Windows internal Memory test: Run with "expanded/advanced" test settings - no errors found

    4. ChkDsk
    a) Run a ChkDsk /F /R on drive D:\ (1TB HDD): dmw.exe crashed, "ctrl+alt+del-GUI" crashed - had to cold reset
    b) Run a ChkDsk on drive C:\ (120GB SSD, OS): Message I'd need to restart (obviously) and it ChkDsk would beginn automatically. Restarted, nothing happened. So I skipped the step
    e) Run a ChkDsk on drive F:\ (newly installed 1TB Samsung SSD): Honestly can't remember exactly, I think it never came past 10% of the last step and hung -> not sure anymore

    5. Drivers -> Can't deliver drive details just now, but once at home if necessary
    a) Updated Marvel SATA driver from Asus page
    b) Updated NIC driver from Asus page
    c) Downgraded Nvidia driver to previous version

    6. Switch SATA mode once again to AHCI
    a) I wanted to do the proper Registry "trick" that comes with doing this - but I saw this "Start Value" was set to "0" already



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One last thing that might not be related because it could just be an ISP/modem problem:
I've noticed that, since a day before I did the changes I was having a very very low bandwith of around 500KB/s instead of the 5-10MB/s I usually have in Steam. It could get about 5MB/s, but only for a few minutes.
This was the initial reason why I was very keen on running a proper complete AV scan - leading to the first BSOD. I haven't had a look at the bandwith since then, might have recovered itself.

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As you see guys, I'm quite a bit lost here, your help would be highly appreciated!

Thanks in advance & cheers
Kumi

EDIT:

Seemingly, Samsung Magician tells me that my new SSD is not running in AHCI mode, but IDE or RAID.
Even though I do have both SSD's on the two available Marvel SATA ports, I've certainly not configured any RAID.
http://imgur.com/JV3pVzm
 
Solution
cin19
About SATA port: I haven't open the rig yet, but the 120GB is definitely not plugged into the 6GB/s Marvel port where I want it to be. I will make sure it's plugged into the "SATA_6G_1 (It starts with 1 not 0 according to the manual - nevermind).
Click to expand...
You should not use the marvell sataIII port, just use the intel SATAII port.
But if you use that marvell port, you should change the "start value" under the marvell name instead of either intel or microsoft.

In the old threads you will find the info marvell sataIII ports vs intel sataII ports. Like this http://www.tomshardware.com/answers/id-1967346/marvell-sata-intel-sata-x58-motherboard.html
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cin19

cin19

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Mar 14, 2011
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Switched SATA mode from IDE to AHCI (without registry change in Windows)
Click to expand...

That is the problem. I recommend to modify the registry in the safe mode. I find that will work better.

Boot into the safe mode by press "F8" key when you start the PC, change the "start value" to 0.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Msahci ( for microsfte ahci)
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\IastorV ( IastorA, or IastorF, etc, if you find other, this is for intel one)
Reboot the PC, go into the BIOS and make sure the storage mode is in the "ahci mode".
After that you should be fine.

Then I recommend to update the intel chipset driver or BIOS because the SSD is very picky for the driver and the BIOS. If you update the BIOS, make sure the boot order in the BIOS, because it will be reset after the BIOS update.
Make sure the 120GB SSD is in the intel SATAII_0 port ( the 1st sataII port, check the manual)
 
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K

kumi_22

Reputable
Apr 24, 2015
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4,510


Hi cin19!
I will try all of the above and get back to you.
All glory to the Mods.
 
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K

kumi_22

Reputable
Apr 24, 2015
4
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4,510


So, during the first try to get into safe mode, the PC hanged (3+ hours) on loading the CLASSPNP.SYS. However, a cold boot made it work


    1. Value was already set to 0
    2. Controler mode was set to AHCI already

I proceeded to update the Chipset and flashing the BIOS. After the BIOS update, the Controller mode was set to IDE again, but I again changed it to AHCI ("Start" still set to 0, I checked).

About SATA port: I haven't open the rig yet, but the 120GB is definitely not plugged into the 6GB/s Marvel port where I want it to be. I will make sure it's plugged into the "SATA_6G_1 (It starts with 1 not 0 according to the manual - nevermind).

I will now give the ChkDsk of the C:\ drive another try over night -> my Windows behaves weird, freezing Firefox completely in a way that not even killing the process in the taskmanager stopped it.
Only a Taskkill /PID xxx /F was able to - but even then it took another 10 seconds for the Firefox window to disappear from the desktop.

See you later.

I will now give the ChkDsk of the another
 
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cin19

cin19

Titan
Mar 14, 2011
15,726
218
112,340
About SATA port: I haven't open the rig yet, but the 120GB is definitely not plugged into the 6GB/s Marvel port where I want it to be. I will make sure it's plugged into the "SATA_6G_1 (It starts with 1 not 0 according to the manual - nevermind).
Click to expand...
You should not use the marvell sataIII port, just use the intel SATAII port.
But if you use that marvell port, you should change the "start value" under the marvell name instead of either intel or microsoft.

In the old threads you will find the info marvell sataIII ports vs intel sataII ports. Like this http://www.tomshardware.com/answers/id-1967346/marvell-sata-intel-sata-x58-motherboard.html
 
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Solution
K

kumi_22

Reputable
Apr 24, 2015
4
0
4,510


Hi cin19

So I've switched both the 120GB OS SSD as well as the new 1TB SSD from Marvell to Intel SATA ports.

So far no more problems - I've benchmarked both disks which caused a crash last time. I'm running a full system scan now, so the AV will access all disks a lot - caused bluescreen before. It's fixed IMHO - thx.

One last thing:
The link you posted is more about somebody heard horror-stories about trouble with Marvell, I did however not dig in deeper yet.
It hurts my feelings a bit to plug the 1TB into the 3GB/s port when there's a 6GB/s right next to it... :(
Maybe I'll get cocky and try again some other day ;)

Cheers
Kumi
 
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