Getting BSOD NTOSKRNL.EXE DRIVER_POWER_STATE_FAILURE

cowboyzx6 · Apr 24, 2015

Hey all, getting this error regularly. Seems to occur when the system goes to sleep.

I am running Win 7 64bit

It is a 2 week old Dell Precision M4800.
Core i7-4810MQ CPU
NVIDIA Quadro k1100M video card
16gb ram
256gb SSD
1tb SATA drive

Laptop is also docked into a dell docking station and connected to (2) 24" ASUS monitors.

Here are 3 recent DMP files:
http://www.mediafire.com/download/nwfqkdf7oh28esx/042415-10342-01.dmp
http://www.mediafire.com/download/9zz9p9bso9w9gzq/042315-10124-01.dmp
http://www.mediafire.com/download/f56f29bnqplaey2/042215-10717-01.dmp

Any thoughts would be great.

Also, not sure if it is related, but I have 2 exclamation marks in Device Manager.
Screen shot is here: http://www.mediafire.com/view/g23x73ypi44atpa/Capture.PNG
Don't really know what these are?

johnbl · Apr 27, 2015

the second bugcheck shows that the device that was asked to power down was
\SystemRoot\system32\DRIVERS\Netwsw02.sys Mon Nov 17 01:29:32 2014

it either did not get the request (update BIOS or motherboard chipset drivers)
or it did not respond to the request (update netwsw02.sys a OEM version of Intel® Wireless WiFi Link Driver ???)

if all else fails I would go into windows control panel, device manager and find the device and disable its ability to be powered down/sleep. Better to get a working driver version from dell and it would save power.

looking at the bugcheck, the system told the some device to power down and it did not respond. Problem is it looks like the device was just not there. ie a just a place holder for the real device?

anyway, change your memory dump type to kernel instead of minidump and it will save info on the devices so it can be looked at in the debugger.

also find out what this driver is for:
\SystemRoot\system32\DRIVERS\O2FJ2w7x64.sys Tue May 13 18:46:47 2014

drivers with names like that often tend to be malware.
or you could just scan using malwarebytes. normal virus scanners will not report them as problems because you agree to have the software installed and the malware vendor files a lawsuit if a virus scanner removes them. Malwarebytes just removes them anyway.

I would also check out this and see if you want it

looked it up looks like a malware/anti virus type service)
\C:\Program Files (x86)\Invincea\Enterprise\Sandbox\SboxDrv.sys Wed Feb 11 12:21:08 2015
C:\Program Files (x86)\Invincea\Enterprise\X64\InvProtectDrv64.sys Thu Feb 12 15:16:23 2015
you have a lot of custom drivers I will see if I see anything else but do change your memory dump type to kernel for future bugchecks.

machine info:
Vendor Dell Inc.
BIOS Version A13
BIOS Release Date 01/29/2015
Manufacturer Dell Inc.
Product 0V5GVY
Version A00
Product Name Precision M4800
SKUNumber Precision M4800
Processor Version Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 2800MHz
Current Speed 2800MHz

cowboyzx6 · Apr 27, 2015

johnbl :

Thanks!

I installed and ran Malwarebytes. The only thing it found was five PUP. I went ahead and uninstalled them.

I actually do have a kernel DMP file....memory.dmp...however, it is 836mb. Do I have it setup wrong? Should it not be this large?

Invincea came pre-loaded with the laptop. It is a type of Sandbox app. I don't use it, but it appears legit.

I did upgrade my OEM Intel wireless driver. What's interesting is that Win7 wasn't even recognizing my wireless card. After looking in Device Manager, I noticed that I didn't have a wireless driver installed any more (I normally connect via ethernet). So, I downloaded and installed the latest WiFi driver for my card. I still don't know how the wireless driver got un-installed??

Doing a quick google check, O2FJ2w7x64.sys appears to be a driver for my SD Reader?

What's interesting, is that my laptop has not crashed since I posted this message initially. I can't say for sure, but i'm wondering if the fact that my wireless driver was not installed (and i'm not sure if it has not been installed since the system stopped crashing) had stopped the laptop from crashing? Anyways, I did just install the latest WiFi driver from Dell so will see what happens.

johnbl · Apr 27, 2015

well the bugcheck was because of the system told a wireless driver to go to low power mode and all that was really there was a stub of code for when the driver was to get installed later. IE there was no driver to respond to the request.

cowboyzx6 :

johnbl :

Thanks!

I installed and ran Malwarebytes. The only thing it found was five PUP. I went ahead and uninstalled them.

I actually do have a kernel DMP file....memory.dmp...however, it is 836mb. Do I have it setup wrong? Should it not be this large?

Invincea came pre-loaded with the laptop. It is a type of Sandbox app. I don't use it, but it appears legit.

I did upgrade my OEM Intel wireless driver. What's interesting is that Win7 wasn't even recognizing my wireless card. After looking in Device Manager, I noticed that I didn't have a wireless driver installed any more (I normally connect via ethernet). So, I downloaded and installed the latest WiFi driver for my card. I still don't know how the wireless driver got un-installed??

Doing a quick google check, O2FJ2w7x64.sys appears to be a driver for my SD Reader?

What's interesting, is that my laptop has not crashed since I posted this message initially. I can't say for sure, but i'm wondering if the fact that my wireless driver was not installed (and i'm not sure if it has not been installed since the system stopped crashing) had stopped the laptop from crashing? Anyways, I did just install the latest WiFi driver from Dell so will see what happens.

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Getting BSOD NTOSKRNL.EXE DRIVER_POWER_STATE_FAILURE

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