Connected to internet, but cannot browse

jimthenagual · Apr 27, 2015

My windows 7 laptop can connect to the internet, but unable to browse.

I can ping www.yahoo.com with zero loss
when I type ipconfig I am seeing my IP address

I have 4 other computers connected to the internet at home here no issues, it is just this one computer.

I have tried multiple browsers. I have tried both wired and wireless I even copied a chrome installer exe from a usb drive to the computer and ran it. When I double clicked the exe it WAS able to download the chrome software and install it, so I am definitely connected to the internet. But if I try and open a website, chrome says ERR_NETWORK_ACCESS_DENIED.

I.E. and firefox as well, no connection.

Thank you for your help in advance!

tigsounds · Apr 27, 2015

Have you looked at the "Internet Options" in control Panel? These settings are not just for IE, some are global.

In the "Connections" tab, run the Internet "Setup" and see what happens.

Look at the other tabs. Some deal with security, privacy, content, etc.

shivababbli · Apr 28, 2015

just check if you are using any proxy
disable the proxy
clear all the history including cookies

Chicano · Apr 28, 2015

Run Complete Internet Repair, and restart the computer.... If the problem persists, check your Lan Settings according to the solution for Error 138.. if still nothing, reset the HOSTS file, or just check it against the text under "Reset the Hosts file manually". Restart the computer after applying each fix.

Complete Internet Repair
http://www.rizonesoft.com/software/complete-internet-repair/

Error 138 (net::ERR_NETWORK_ACCESS_DENIED): Unable to access the network
http://www.howtogeek.com/forum/topic/error-138-neterr_network_access_denied-unable-to-access-the-network

Reset the Hosts file back to the default
https://support.microsoft.com/en-us/kb/972034

If still having the problem after the previous suggestions, scan for malware and adware with these programs

Malwarebytes Antimalware Free
https://www.malwarebytes.org/antimalware/?gclid=CjwKEAjwvPepBRCoqo37teOD1XsSJAC7v6WQ1qtBap7aJJfY1UJyqcOdqS3RyPG19NYxcYhP3LHdURoCPKvw_wcB

AdwCleaner
https://toolslib.net/downloads/viewdownload/1-adwcleaner/

jimthenagual · Apr 28, 2015

tigsounds :

I just spent some time in there looking around. When I hit that 'setup' button, it says I am already connected to the internet.

I'm not seeing anything else in there to play with

jimthenagual · Apr 28, 2015

shivababbli :

How can I check to see if I am using a proxy? Where do I look to check? Thank you very much.

jimthenagual · Apr 28, 2015

Chicano :

I'm always a bit nervous about running software I don't know. Do I check off ALL the boxes for repair, or do them one at a time? Thank you

shivababbli · Apr 28, 2015

http://helpdeskgeek.com/networking/internet-connection-problem-part-i/

check this

jimthenagual · Apr 28, 2015

shivababbli :

Everything is set to 'automatically obtain'

shivababbli · Apr 28, 2015

boot to your system with safe mode with networking and check

jimthenagual · Apr 28, 2015

shivababbli :

Thank you so much for your help so far

I booted into safe mode, and it works. I can browse the internet.

I boot back into normal mode and it stops working, I can't browse the internet anymore.

shivababbli · Apr 28, 2015

i guess there may be some settings which have been changed,

http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html

try disabling your internet security

Chicano · Apr 28, 2015

jimthenagual :

I do know the software and it's perfectly safe.... I would not be recommending it otherwise. In Complete Internet Repair; Check all boxes except for these three,
1. Box 6 - Clear Windows update history
2. Box 7 - Repair Windows / Automatic Updates
3. Last box - Repair workgroup Computers view

When the repair is done restart the computer... that's all for that software.. This program resets the Hosts file so after a restart only check the file against the text under "Reset the Hosts file manually" in the support.microsoft.com article, just to make sure it's the default file.

Next See if the Internet connection is restored, and proceede to the next fix(es) if necessary.

To check Error 138: In Internet Options / Connections / LAN Settings / just see if only "Automatically detect settings" is checked... that's all for this fix.

Chicano · Apr 28, 2015

jimthenagual :

It's probably a browser hijacker... bugs are disabled in Safe Mode... Malwarebytes and/or AdwCleaner should get rid of it.

jimthenagual · Apr 28, 2015

shivababbli :

I stopped all programs (except the microsoft ones) like it said to do, rebooted, and it didn't fix it. I am not able to browse (unless in safe mode).

I am working on disabling my internet security now.

jimthenagual · Apr 28, 2015

Chicano :

jimthenagual :

I do know the software and it's perfectly safe.... I would not be recommending it otherwise. In Complete Internet Repair; Check all boxes except for these three,
1. Box 6 - Clear Windows update history
2. Box 7 - Repair Windows / Automatic Updates
3. Last box - Repair workgroup Computers view

When the repair is done restart the computer... that's all for that software.. This program resets the Hosts file so after a restart only check the file against the text under "Reset the Hosts file manually" in the support.microsoft.com article, just to make sure it's the default file.

Next See if the Internet connection is restored, and proceede to the next fix(es) if necessary.

To check Error 138: In Internet Options / Connections / LAN Settings / just see if only "Automatically detect settings" is checked... that's all for this fix.

Thank you for your time, I appreciate it.

I ran the software with ALL the options checked (before I saw the above message). It didn't fix my issues. Also, the lan settings are set to automatically detect.

jimthenagual · Apr 28, 2015

Chicano :

I ran malwarebytes. It found MANY problems, but after rebooting after the scan, I still have the issue. I'll try adwcleaner now.

shivababbli · Apr 28, 2015

jimthenagual :

shivababbli :

I stopped all programs (except the microsoft ones) like it said to do, rebooted, and it didn't fix it. I am not able to browse (unless in safe mode).

I am working on disabling my internet security now.

if you are using norton plz uninstall it

jimthenagual · Apr 28, 2015

That did it, uninstalling Norton.

I used the norton uninstall tool from their website.

Thank you BOTH for your help, I really appreciate it!

shivababbli · Apr 28, 2015

you are welcome

Connected to internet, but cannot browse

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