App Crash - Kernelbase.dll Please help!

Tester1234 · Apr 28, 2015

Hello all,

This is my first post on this forum. Great to be here!

Can anyone help me with this? I'm pretty sure it started happening after a Windows Update three weeks back. I tried to do a System Restore only to find out that there were no Restore Points created :S Really weird. Here's the error :

Problem signature:
Problem Event Name: APPCRASH
Application Name: MixedInKey.exe
Application Version: 4.0.1.2
Application Timestamp: 0000001f
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18798
Fault Module Timestamp: 5507b485
Exception Code: e0434f4d
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Please do help!

Regards,

hang-the-9 · Apr 28, 2015

That MixedInKey is very likely a virus, run a full virus scan with Malwarebytes and also I would use a boot disk with a scanner like once that Avira and AVG have for free on their sites. It may also be a DJ software, if you have that installed, uninstall and re-install it.

Tester1234 · Apr 28, 2015

Hello,

Thanks for your reply. I totally forgot to mention that Mixed In Key is a software I use almost daily & whenever I try to open it now is when I am encountering that error message. All other apps work fine.

Also, I have tried sfc/scannow but no errors. I've also uninstalled,deleted,reinstalled that app including some older versions. Just not happening!

What would be the next step? :S

hang-the-9 · May 1, 2015

If the app worked fine before the update, I'd try to do a restore to a date before the time the issue started, and contact support for the app to make sure they know about it. You may need a patch for it to work.

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App Crash - Kernelbase.dll Please help!

Tester1234

Reputable

hang-the-9

Titan

Tester1234

Reputable

hang-the-9

Titan

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