How to activate remote control if laptop screen is black ?

edzha90

Honorable
Apr 22, 2012
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10,630
Hi there,

My mother cannot see her laptop screen as after windows logo it goes black (you can hear windows xp sound when it goes on) so pc works. The problem is that I am abroad and she don't have no-one who could help her, only me. Most of the tasks I done remotely using 'Teamviewer' as we know if the screen is black she cannot see the password, so I can't access it.

Is there any way how to activate remote control for teamviewer or any other way? also my dad has his own laptop so perhaps there is a way how to connect his laptop screen to my mothers pc ?

My mothers pc has windows xp and my dads pc - windows 8.1

I believe the drivers are faulty isn't ?

 

edzha90

Honorable
Apr 22, 2012
64
0
10,630
problem is that she or someone around don't have any TV or external screen at all.. I have heard that it might be a laptop inverter problem.. but how to check if that it's the issue?

she has Emachines e525 laptop.

Today I told her to try safe mode, but still it's same screen goes off after couple sec.
 

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