Stuttering, game freezing, slow pc response

Migas68 · Apr 29, 2015

Hello everyone, I'm writing this because I really need help figuring out what's wrong with my computer.

The problems:

In game: Stuttering, low fps ( comparing my 970 to other graphics card), freezing.

General: slow booting, slow response, sound freezing, cpu high temperatures

I have warranty in all products still, but I need to identify what is causing this issues first.

My thoughts:

Maybe a 5400 rpm disk is causing problems with stuttering in games?
Maybe my cpu is faulty having high temperatures?
Maybe my cpu cooler is not very good at keeping it cool?
Maybe my graphics card is faulty? Is there a way of testing it fully and understand if it has any issues?
Maybe Ram is faulty and causing stuttering?

My goal:

To be able to stream at 720p 60 fps, or 1080p 60 fps while playing at 1080p 60 fps.

I appreciate any further replies and I thank you all for your time!

My computer specs:

Nvidia Geforce Gtx 970 Asus Strix
i5 4690k
Western Digital 5400 rpm

cooler master seidon 120v
gskill 1600mhz 8gb ares blue cl9 (2x 4gb) ddr3
Motherboard msi skt 1150 - z97 gaming 5
Cooler master n300 mid tower my case
xfx pro 550w core edition Bronze Plus this is my PSU

High cpu temperatures:

Archgaull · Apr 29, 2015

I'd put a good amount of money the 5400 RPM HDD isn't helping the situation, since the rest of your specs are great.

SuperSoph_WD · Apr 30, 2015

Hey there, Migas68!

@Archgaull is totally right. Your specs should deliver in terms of performance, but I also think that the WD Green is bottlenecking your whole system.
This drive is usually used for secondary storage and it's not really recommended or marketed as a boot drive, let alone gaming.
I'd suggest you to take a look at the WD Black as it is our performance drive and it offers 7200 RPM with 64 MB cache and a 5-year limited warranty. I believe it most definitely improve your gameplay and the FPS. Here's a link where you can see more details about WD Black's features: http://products.wdc.com/support/kb.ashx?id=IkLQGu
Another suggestion would be the WD Blue as it also offers the same speed and cache, but it's mostly recommended for use as a boot drive and everyday computing. Still many gamers like that alternative almost as much as the WD Black. However, the limited warranty of the WD Blue is 2 years, unlike the WD Black. Here's a link to its features as well: http://products.wdc.com/support/kb.ashx?id=KSK0pE

Still, I am concerned about the behavior of the WD Green, so I strongly recommend you to run the Quick and the Extended tests on it using Data LifeGuard Diagnostics tool. Here's the software: http://products.wdc.com/support/kb.ashx?id=OwKF0U

Let me know what the SMART data results show you!

SuperSoph_WD

synphul · Apr 30, 2015

A few things that come to mind as problematic. The majority of the stuttering is likely the hard drive as others mentioned. Wd green drives are budget friendly power efficient (due to slower speeds) drives meant for cheap bulk storage. Not really suitable performance for an every day system/programs drive. A 7200rpm drive like the wd black will greatly improve performance there.

Another reason if I read the values properly from your screenshots in hardware monitor, your ram is being maxed out. The max value used reports 7.8gb of system ram usage. When ram usage gets that high it relies on the swap file for additional memory which means accessing the extremely slow 5400rpm hdd for system functions. That can really slow things up. If you've only got 8gb of ram and are peaking ram usage maybe consider an adding another 8gb of ram to your system. Page file swaps to the hdd are bad enough, only made worse by the wd green drive's slow rpm's.

Had you run a stress testing program like prime95 to get those cpu temp values? They're showing a max of 89-91c which is pretty hot. Not good even if under a stress test, even worse if those temps are just from gaming. Is the cpu overclocked? Is your seidon cooler pump power cable plugged into the cpu fan header for power and if so is it running at full power in the bios? If there's a fan profile set in the bios to lower fan speeds like a 'cool n quiet' profile it could be affecting the pump speed on your cooler which won't allow it to cool properly. Otherwise maybe consider remounting the cooler or switching out for a more reliable/better cpu cooler. Hard to say without knowing what your ambient temperatures are in your cpu room. Even overclocked under stress testing the 4690k should be closer to the mid 70's or low 80's at most, not 90c.

Migas68 · May 1, 2015

SuperSoph_WD :

Hey there, Migas68!

@Archgaull is totally right. Your specs should deliver in terms of performance, but I also think that the WD Green is bottlenecking your whole system.
This drive is usually used for secondary storage and it's not really recommended or marketed as a boot drive, let alone gaming.
I'd suggest you to take a look at the WD Black as it is our performance drive and it offers 7200 RPM with 64 MB cache and a 5-year limited warranty. I believe it most definitely improve your gameplay and the FPS. Here's a link where you can see more details about WD Black's features: http://products.wdc.com/support/kb.ashx?id=IkLQGu
Another suggestion would be the WD Blue as it also offers the same speed and cache, but it's mostly recommended for use as a boot drive and everyday computing. Still many gamers like that alternative almost as much as the WD Black. However, the limited warranty of the WD Blue is 2 years, unlike the WD Black. Here's a link to its features as well: http://products.wdc.com/support/kb.ashx?id=KSK0pE

Still, I am concerned about the behavior of the WD Green, so I strongly recommend you to run the Quick and the Extended tests on it using Data LifeGuard Diagnostics tool. Here's the software: http://products.wdc.com/support/kb.ashx?id=OwKF0U

Let me know what the SMART data results show you!

SuperSoph_WD

Here it is my SMART info about my hard drive:

Migas68 · May 1, 2015

synphul :

A few things that come to mind as problematic. The majority of the stuttering is likely the hard drive as others mentioned. Wd green drives are budget friendly power efficient (due to slower speeds) drives meant for cheap bulk storage. Not really suitable performance for an every day system/programs drive. A 7200rpm drive like the wd black will greatly improve performance there.

Another reason if I read the values properly from your screenshots in hardware monitor, your ram is being maxed out. The max value used reports 7.8gb of system ram usage. When ram usage gets that high it relies on the swap file for additional memory which means accessing the extremely slow 5400rpm hdd for system functions. That can really slow things up. If you've only got 8gb of ram and are peaking ram usage maybe consider an adding another 8gb of ram to your system. Page file swaps to the hdd are bad enough, only made worse by the wd green drive's slow rpm's.

Had you run a stress testing program like prime95 to get those cpu temp values? They're showing a max of 89-91c which is pretty hot. Not good even if under a stress test, even worse if those temps are just from gaming. Is the cpu overclocked? Is your seidon cooler pump power cable plugged into the cpu fan header for power and if so is it running at full power in the bios? If there's a fan profile set in the bios to lower fan speeds like a 'cool n quiet' profile it could be affecting the pump speed on your cooler which won't allow it to cool properly. Otherwise maybe consider remounting the cooler or switching out for a more reliable/better cpu cooler. Hard to say without knowing what your ambient temperatures are in your cpu room. Even overclocked under stress testing the 4690k should be closer to the mid 70's or low 80's at most, not 90c.

Good thing you mention ram usage, I have found another annoying problem that I do NOT understand.

In this picture we can see GTA 5 using 4.5 GB of ram

And in this picture I have almost my 8 GB of ram being used, I just can't figure out from what.

Suzuki@1473780084@1473780163 · May 1, 2015

Background programs/OS probably 2-3 GB alone, plus that 4.5 GB. It appears you run out and what causes the stuttering is your computer is forced to use the hard drive, which has been pointed out above- is very slow. Upgrading to 16 GB RAM is the solution to this problem. You can even go lower than that, but make sure the RAM voltage/timings/latency is the same, otherwise you may experience a few crashes here and there.

Migas68 · May 14, 2015

Hello everybody, following some advice,

I have bought a Wester Digital Black version, WD 1003FZEX , SATA III, and I have a problem...

The disk is not recognized... I have tried pretty much everything with no success.. I have even accidentally deleted all my info on WD Green.

What I've tried:

When I plugged the disk for the first time, it appeared on hd tune pro, but it didn't say its temperature and after a while it disappeared.

After this it didnt appear again on hd tune pro.

I have been able to make it appear on BIOS, but for some reason when I get to windows installation it doesn't appear.

Can someone please help me get this fixed?

Thank you for your time.

Migas68 · May 16, 2015

SuperSoph_WD · May 18, 2015

Hi again, Migas68!

Sorry to hear about your issues with your new WD Black drive. Have you tried the drive on another computer to see if it gets properly recognized there? I'd suggest to do this, so we can determine the source of the issue.
I'd also suggest you to try swapping the SATA cable with a different one and try the HDD in different ports on the motherboard. Hopefully one of them will be able to detect the drive as it should, so you can access it.

Keep me posted!
P.S. Sorry for the late reply!
SuperSoph_WD

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