Internet Access Denied by Virus

arhale

Reputable
May 1, 2015
10
0
4,510
Can't gain access to the internet through three different web browsers.

Ran spyware and antivirus programs, but to no avail.

LAN configuration looks normal.

Help
 
Solution
Definitely, back it up. You may need to either restore or do a repair installation as detailed at
http://www.sevenforums.com/tutorials/3413-repair-install.html, which would leave your data and programs intact and simply reinstall your Windows install.

arhale

Reputable
May 1, 2015
10
0
4,510
It is wireless. Our other devices are working.

According to the troubled computer's network and sharing center the connection looks good. But when I pull up any web browser (chrome, mozilla, explorer), it pulls up this website: trovi.com. But the website won't pull up and gives me a "this page can't be displayed" prompt.
 

shamila

Reputable
May 4, 2015
81
0
4,660
Hello arhale,
start--> run-->type "netsh winsock reset" (without quotes)and then click ok and your online.
Also go here..http://www.pcrisk.com/computer-technician-blog/general-information/7022-how-to-remove-virus-no-internet-access
 

RealBeast

Titan
Moderator
Definitely, back it up. You may need to either restore or do a repair installation as detailed at
http://www.sevenforums.com/tutorials/3413-repair-install.html, which would leave your data and programs intact and simply reinstall your Windows install.
 
Solution