Hey guys,
I having and issues with wrapping my head around this. I contacted sapphire with an issue that I had regarding the r9 290x. Please see the email conversation below. I'm I crazy? I checked newegg's and the box I have states The same info. But these guys are telling me a different story.
Me:
Hello, back in February I purchased a tri-x r9 290x from Newegg and was looking to buy another for crossfire. I was browsing newegg's website and noticed that there is a r9 290x tri-x New Edition which supports DX12. I am kinda bummed out because the one I ordered is only DX 11.2 only and I made this purchase literally 2 months ago. Now, I'm out side my return policy from Newegg and I'm feeling very uneasy about my now. Is there anyway I could exchange the one I bought to upgrade to the new edition? If I knew sapphire was working on DX 12 version I would have held off and waited to purchase. I have bought several sapphire cards I the past and would greatly appreciate it if you could help me out.
Thank you.
Sapphire Rep.
All R9 290 series are compatible with DX12, but right now all games are only up to DX11.2.
Me
Um, the r9 290x that I have is not compatible with DX 12. The model# that I have is 100361-2SR and the new one is 100361-4L. There are a number of difference with this card v.s. the card I bought. The new version has support for DX 12, requires 2x 8-pin 150watt pci-e connectors, core clock speed reduced to 1020mhz, and the memory upped to 5400mhz.
GPUs have to be "design" for the new API. It's not just a software update and away you go; it is more complex than that. If your GPU doesn't support it you have to buy new hardware. The 100361-2SR clearly is not DX 12 supported.
Sapphire Tech.
Well what I can tell you is that the chipset on the card are the same, and what they offer in its specification and feature are the same was well, only difference between the new and old version is their core and memory clock speed. Other than that everything else is the same. I can check with the AMD engineer again to verify your theory, but as far as we know it’s the same chipset that offers the same spec and feature.
I having and issues with wrapping my head around this. I contacted sapphire with an issue that I had regarding the r9 290x. Please see the email conversation below. I'm I crazy? I checked newegg's and the box I have states The same info. But these guys are telling me a different story.
Me:
Hello, back in February I purchased a tri-x r9 290x from Newegg and was looking to buy another for crossfire. I was browsing newegg's website and noticed that there is a r9 290x tri-x New Edition which supports DX12. I am kinda bummed out because the one I ordered is only DX 11.2 only and I made this purchase literally 2 months ago. Now, I'm out side my return policy from Newegg and I'm feeling very uneasy about my now. Is there anyway I could exchange the one I bought to upgrade to the new edition? If I knew sapphire was working on DX 12 version I would have held off and waited to purchase. I have bought several sapphire cards I the past and would greatly appreciate it if you could help me out.
Thank you.
Sapphire Rep.
All R9 290 series are compatible with DX12, but right now all games are only up to DX11.2.
Me
Um, the r9 290x that I have is not compatible with DX 12. The model# that I have is 100361-2SR and the new one is 100361-4L. There are a number of difference with this card v.s. the card I bought. The new version has support for DX 12, requires 2x 8-pin 150watt pci-e connectors, core clock speed reduced to 1020mhz, and the memory upped to 5400mhz.
GPUs have to be "design" for the new API. It's not just a software update and away you go; it is more complex than that. If your GPU doesn't support it you have to buy new hardware. The 100361-2SR clearly is not DX 12 supported.
Sapphire Tech.
Well what I can tell you is that the chipset on the card are the same, and what they offer in its specification and feature are the same was well, only difference between the new and old version is their core and memory clock speed. Other than that everything else is the same. I can check with the AMD engineer again to verify your theory, but as far as we know it’s the same chipset that offers the same spec and feature.
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