second ram card not working

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Naeviro

Reputable
May 1, 2015
4
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4,510
So I've took apart my computer for it's monthly clean up to remove dust and clean the fans, recently been wanting to upgrade some components the graphics card and add more ram, I'm running two 8 gb ram cards, I've took one out so I can see the name/number more clearly to look it up, I've placed it back in the way it was started the comp up and now it's only running 8 GB ram instead of it's total 16, did I ruin the card by taking it out?
 
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Naeviro

Reputable
May 1, 2015
4
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4,510
OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor AMD FX(tm)-6300 Six-Core Processor, 3500 Mhz, 3 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1503, 11/14/2012
SMBIOS Version 2.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK Computer INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "6.3.9600.17196"
Time Zone E. Australia Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 7.98 GB
Available Physical Memory 5.66 GB
Total Virtual Memory 9.54 GB
Available Virtual Memory 6.03 GB
Page File Space 1.56 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
 
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G

GhislainG

Titan
Jul 16, 2008
23,962
5
74,965
What motherboard? From the above we know that you have an Asus motherboard (BIOS 1503 dated 11/14/2012) with 16GB of memory and only 8GB is recognized. Does your motherboard have 2 or 4 memory slots? If only one module is installed, is it detected in all slots?
 
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N

Naeviro

Reputable
May 1, 2015
4
0
4,510
I have 4 memory slots, and I don't know I Haven't taken any of the other cards out to see if it picks it up, i've left the second card in the way it was and I only took the one out. I'll re-try it again and see how it goes if I haven't put it in properly.
 
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