Asus Radeon R9 290 restarts pc unexpectedly

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JRicardi

JRicardi

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May 4, 2015
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Good day everyone,

A couple of days ago my old graphics card, an AMD HD6670 died. So I decided to buy a new one. I also took this opportunity to go for an upgrade, so i could run GTA5 like it was meant to be played. But there are a few problems...

I plugged the card in for the first time, and it went well, the system started, and I played a couple of games on it, astonished by its performance. But about an hour later the system froze, 3 seconds later the screen went black, and then it restarted. Without showing any sign of a BSOD or any other problem. 15 minutes later the same thing happened again. Screen froze and it restarted. I decided to go through my dump files with bluescreenviewer. And indeed it left a dump file, blaming ntoskrnl.exe (0x00000124). Because this is a windows process, i thought it was best to reinstall windows, because there might be a driver left from my old card. The installation went well and i was greeted by a freshly installed windows 8 background. I installed the drivers that were on the CD included in the package. 10 minutes later however, the same thing happened again. The system doesn't appear to do this under heavy load. It is quite random. I could run 3Dmark completely whiteout any problem, but the system could restart while i'm browsing on Chrome

I removed the drivers and downloaded the latest from the AMD website (14.12). This didn't work. Exactly the same happened. Again blaiming ntoskrnl.exe with the same code. My CPU was overclocked, so i turned everything down to stock. And guess what... it didn't work. I also checked every component for driver updates, my ssd's did have an update, but this didn't help at all. I also updated my BIOS driver. Which now runs on version H.H (17.16).

Before I bought this card, I checked if the PSU was powerful enough, at least 750 Watt is recommended. My current PSU is 950 watt, I'm pretty sure, that's not the component which is failing.

I'm not sure if it's my motherboard or my PSU, that's being iffy. Or it might be something wrong with the software. Considering I tried pretty much everything I could think of, are there any suggestions i could try, to fix this problem.

My PC specs:
AMD FX-6300 (No OC)
MSI 760GM-P23 (MOBO)
Asus Radeon R9 290 DirectCU 2 OC
8GB Corsair ValueSelect DDR3
Kingston SSDNOW V300 (60 GB)
Samsung 840 EVO (250 GB)
Sweex SC015 (sound card)
MS-Tech 950 watt PSU
1CD/DVD drive
2 HDD's

Thanks in advance for helping with my problem :)
 
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chris987

chris987

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with a quick look at your MS-Tech psu i see it has only 1x6+2pin/1x6pin power pcie cables!! that means it can barely feed one gpu like r9 290. so do you really think it is 950w!? no it isnt. if it was, would have power cables for triple crossfire! get yourself a quality unit. a true 550w psu would be enough and would still provide more power cables! your mobo is also another weak point! i wouldnt try overclocking! make sure the vrm area around the cpu is also properly cooled to avoid any posible cpu thermal throttling!



 
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JRicardi

JRicardi

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Thanks for the answer, i could have guessed it was the PSU, do you recommend any brand of PSU? also, would the mobo work with that gpu, if there was a proper power supply. (without oc). Again, thank you very much for the help.
 
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valbeckett

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Whelp guess it got answered in the time It took me to draw up my response. heh.

In terms of power supplies I'd be hard pressed not to recommended the EVGA 750W G2 Supernova or indeed the Cooler Master VSM 650W Both are well above the power needed for your system but they are at a good price and they perform very well. Plus they both have better than standard warranties EVGA is 10 years with registration and Cooler Masters is 5 years.

The motherboard is OK, use your CPU at stock and you'll be happy. The product page has a warning about using "heavy burn in tools"
So i'd watch that.
-----------------------------------------------
My gut feeling is the power supply.

It uses a dual 12 V setup. Both rails are rated at 32.7 A which is about 390 V. Usually with this setup one rail will be devoted to the CPU and the other will be used for everything else! This will include everything plugged in to a PCIe slot.

The R9 290 in reference flavour needs 31 A on the 12 V, Your PSU is just about OK in this regard, If you only had your graphics card plugged in. As such i'd try removing the sound card and see if the graphics card stabilizes.

I've noticed the more random the crash the more likely voltage is to blame, whether the components aren't getting enough or are being supplied far too much, hell even if the power supply is pumping out dirty power, with lots of ripple.
 
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chris987

chris987

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try xfx/seasonic/evga/antec.you shouldnt overclock the fx with your mobo and make sure it will be properly cool as r9 290 will give it a hard time keeping up!
have a look here. http://www.tomshardware.co.uk/forum/id-2547993/psu-tier-list.html
the evga g2 suggested is top notch however you dont need 750w even 550w will suffice!

Price breakdown by merchant: http://pcpartpicker.com/p/QFwJwP/by_merchant/
Power Supply: XFX TS 550W 80+ Bronze Certified ATX Power Supply ($66.98 @ Newegg)
Total: $66.98 (After mail in rebate 51.98$)
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2015-05-05 02:33 EDT-0400


 
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JRicardi

JRicardi

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The crashes also happen When my system is not draining full power, I can run the system full power and it will not crash. It doesn't seem to be the wattage which is the problem. I've read you're other reply but I just want to make sure it is the psu that's the problem
 
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chris987

chris987

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with r9 290 power consuption is increased even on idle which means more work for your psu.(R9 290 is a 265w tdp / hd6670 is <30w tdp gpu.) being a low quality,your psu means(turns out to be) that it cannot sustain ripple on rails within atx specs leading in such abnormal behavior. you need quality not quantity.!
 
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JRicardi

JRicardi

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I just wanted to make sure everything was clear, I will now buy something of quality ;). Thanks for the help!
 
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JRicardi

JRicardi

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I bought a 750 watt Corsair PSU, butt... guess what. It still crashes. On the plus side, the crashes are less frequent, but still every 15 minutes or so. Well at least I have a very expensive table.
 
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chris987

chris987

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your mobo is also another weak point! i wouldnt try overclocking! make sure the vrm area around the cpu is also properly cooled to avoid any posible cpu thermal throttling!
Click to expand...

get a track on the cpu temps.should keep <40c for idle <60c under load. install an additional fan onto the vrm area for better cooling.make sure cool & quiet is enabled through bios. if you will see any improvement the you could try installing some mosfet heatsinks

http://www.newegg.com/Product/Product.aspx?Item=N82E16835708011

 
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JRicardi

JRicardi

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Somewhere deep on the interwebs I found some more people with the same problem. They also tried pretty much everything to keep it running stable, with no success. It seems that the motherboard or the 760 chipset isn't very compatible with the latest r9 200 series graphics cards. Since then I bought an ASRock 970 Extreme 4, i've been running the system now for about 24 hours, with no crashes. It seems that the PCIe frequency of the 760 chipset isn't sufficient enough. So be aware, if you have a 760 mobo. The r9 200 series will struggle to work properly.
 
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SaGoat2285

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its called bottle necking. your GPU sends so much info to the cpu, it makes like the governments and shuts down.

Cant believe people suggested PSU, it wont even started the PC it no power is given....

Swear me out but that was a logical problem.
 
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