Hello,
We have recently switched from cable to fiber optic for our internet. We made the switch because we were experiencing a drop in our speeds, but the internet connection itself remained up (the speeds would drop from 15mbps to 100kbps or so, before it would come back up--this caused streaming of videos to freeze or online gaming to slow to the point of being unusable). However, we are now encountering an issue where we are being disconnected from servers altogether. This happens within 10-15 min. of being connected to a server. We also get stoppage of websites all of a sudden, where the browser will say that it is unable to reach the destination server). It is also occurring on all of our devices (two home computers, tablet, and PS4). I've tried connection via a cat5 but still experiencing the issue regardless of it being wireless or not.
After calling my ISP (Consolidated Communications/SureWest), and having them check the connection on their end, they said they could find nothing wrong. So I found and ran PingPlotter to see where in the route this might be occurring, and discovered that we are getting 100% packet loss at hop 1 (the router's IP address) lasting just long enough for the servers to think we've been disconnected and dropping us (about 30 sec.). I switched out the router for a new one, thinking it may be the problem, but am still experiencing the issue.
My question is: what else could it be? I've checked our network cables and everything looks good (they are all brand new). The only thing I can think of at this point is something to do with the power in our home? We do have an older home, but have never had trouble with our electrical. I'm also using a different outlet now than when we had trouble with our cable connection. Any advice you can give me would be great. I also tried to post a picture of the results I received from PingPlotter but I am unable to post it here. I will gladly send the results to someone if needed.
Thank you.
Update: I should also say that we've also tried turning off the firewall to no effect. Also, it is just the router, no modem.
Update: Plugged the cat5 cable directly from the wall jack to the computer and no issues with packet loss. So it is only occurring when going through the router; however, as stated above, I've already replaced it. Are the specific settings that are perhaps causing this?
We have recently switched from cable to fiber optic for our internet. We made the switch because we were experiencing a drop in our speeds, but the internet connection itself remained up (the speeds would drop from 15mbps to 100kbps or so, before it would come back up--this caused streaming of videos to freeze or online gaming to slow to the point of being unusable). However, we are now encountering an issue where we are being disconnected from servers altogether. This happens within 10-15 min. of being connected to a server. We also get stoppage of websites all of a sudden, where the browser will say that it is unable to reach the destination server). It is also occurring on all of our devices (two home computers, tablet, and PS4). I've tried connection via a cat5 but still experiencing the issue regardless of it being wireless or not.
After calling my ISP (Consolidated Communications/SureWest), and having them check the connection on their end, they said they could find nothing wrong. So I found and ran PingPlotter to see where in the route this might be occurring, and discovered that we are getting 100% packet loss at hop 1 (the router's IP address) lasting just long enough for the servers to think we've been disconnected and dropping us (about 30 sec.). I switched out the router for a new one, thinking it may be the problem, but am still experiencing the issue.
My question is: what else could it be? I've checked our network cables and everything looks good (they are all brand new). The only thing I can think of at this point is something to do with the power in our home? We do have an older home, but have never had trouble with our electrical. I'm also using a different outlet now than when we had trouble with our cable connection. Any advice you can give me would be great. I also tried to post a picture of the results I received from PingPlotter but I am unable to post it here. I will gladly send the results to someone if needed.
Thank you.
Update: I should also say that we've also tried turning off the firewall to no effect. Also, it is just the router, no modem.
Update: Plugged the cat5 cable directly from the wall jack to the computer and no issues with packet loss. So it is only occurring when going through the router; however, as stated above, I've already replaced it. Are the specific settings that are perhaps causing this?
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