Need basic Graphic card that will work PLEASE HELP.

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bigrigg

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May 5, 2015
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Hello everyone, total noob here.
Some system info. New build.
ASrock MOBO 990 FX extreme 6 AM3+
AMD FX 8350 CPU 8 core 4.0 G
Cooler Master 22 EVO fan
Samsung 850 EVO SSD 1 TB
Windows 8.1 64 bit
G Skill ripjaws x series 16 gig (2x8) DDR3 240 pin

Video cards I've tried (all NEW)
MSI R6450 2 GB 64 bit Radeon HD6450
Geforce 210 1 GB ASUS
EVGA Geforce 720 1GB 64 bit
currently have a Geforce GT 610 1 GB ASUS installed
Repair shop used another I can't remember. So about 5 different cards.

I have total freeze issues that are random. Must do reboot. No response from mouse or keys.
I have crashes random that reboot. No difference what I'm doing. Firefox or IE, youtube, MS office. It's all random.
I did memtest and CPU stress tests and they passed. I've installed and uninstalled (clean with uninstall programs) a million drivers. No help. I had my PC at a repair shop for a week and no improvement yet I spent the $$.
I've updated all latest bios for mobo. All latest mobo drivers. It happened right after complete NEW install(many installs) of 8.1. It's not from my programs, virus or apps.

I'm not a gamer. I just want a bloody PC that doesn't crash or freeze. I've done complete new windows 8.1 installs etc.

Anyone know where to find a list of compatible cards and drivers? Asrock site does not go into this support well at all.
Any experience, advice and help is appreciated. I usually shop on newegg.ca Canada.
Thank you very much. Super frustrated as I've spent good money on the build, repairs (not really repaired) and hours of research and trials to no avail. Need PC for work and of course entertainment.

Again, just a get the job done card if possible as I'm not gaming or any high end vid applications.

Thank you!
 
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Moonstick2

Moonstick2

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After trying such a variety of graphics cards and getting the same faults, it seems highly unlikely that the graphics card is the problem.

As you're not stressing the system when it crashes, and you can stress-test the CPU without issue, I'd be inclined to try changing the motherboard. It may well have some physical fault.
 
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bigrigg

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May 5, 2015
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Hello, power supply is 500 watt. CPU temps are low at 40 c. Don't know the GPU temp but this happens with multiple cards and no "load" on graphics.
Power supply to home is 120 volts/15 amp circuit. I may look into warranty options with Asrock MOBO as mentioned above.
Thank you all for any help.
 
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bigrigg

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May 5, 2015
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thanks everyone, I will actively pursue Asrock warranty and see how it goes. MOBO is only 2 months old and has done this since day 1. I will most likely report back here. Any other suggestions or opinions are appreciated. Thanks again.
 
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bigrigg

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May 5, 2015
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So I have got a response from ASRock and they gave me an RMA # with 14 days to act. I must ship to them at my expense, with a specific packing set up and other bells and whistles. They will then test it and decide if it indeed is bad. They said turn around time is avg 4 weeks and sometimes up to 6 weeks. Is this the norm? How does one go for 6 weeks without a computer when it's either fundamental to business or even for personal use? That to me is like bringing your car to a mechanic under warranty and they offer no free rental and tell you to walk for the next month and a half?
Any experience or advice? Thank you
 
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Moonstick2

Moonstick2

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What they've said is fairly typical. I don't know what the consumer rights are in Canada, because it seems to vary by province, but in the UK you would normally go through the vendor not the manufacturer (although a lot of vendors try and deflect these things the manufacturer's way). In the UK a buyer has the right to reject faulty goods and demand a refund provided this is done within a reasonable time (typically within a few weeks of receipt). Beyond this the seller can insist on repair or replacement, but they have to repair/replace within a reasonable time which again is subjective: 4-6 weeks may be considered unreasonable for a car but probably not for a motherboard.

What exactly you can and can't do right now depends on what the consumer laws are for the province you're in. In the UK, since these problems occurred on day 1 (and there might be a need to provide some proof of that) the stance to take would have been to contact the seller and tell them you're rejecting the goods on the basis of being faulty. They'd still demand to receive them and check them but you'd be able to buy another motherboard in the meantime on the basis that when they eventually confirm a fault you can insist on a refund, no matter how much they want to give you a repair or replacement.

If the law/circumstance is such that you can't insist on a refund, you either wait for the motherboard to be repaired, replaced or refunded or you buy another one and (if they repair/replace) sell the old one on at a loss.
 
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Robert Cook

Robert Cook

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^ yep that's an RMA, be sure to appeal on the phone if they shoot it down, and do not be afraid to ask to speak to someone higher up.
"HELP PERSON": I am sorry I cant do that...
YOU: Then may I speak to someone who can?
"HELP PERSON": Ok please hold I'll transfer you.


I have done this before until I have gotten to some head of customer relations While it took about four hours, I got the full amount ($1500) refunded.
 
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