BSOD ntoskrnl.exe PLEASE HELP

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Alex Lin

Reputable
May 7, 2015
1
0
4,510
my computer keeps crashing when downloading on steam. and after using WhoCrashed I took a look at the dump files. Here is what it said:

On Thu 5/7/2015 2:21:01 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\050715-14898-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800474E060, 0xFFFFF800043EF3D8, 0xFFFFFA8004A9C010)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I have no idea what this means and how to fix it, need some help!
 
Solution
J
you have a driver that is not changing its power state when requested.
for example, it goes to a low power mode (sleep) but does not go back to a high power mode when requested. This is a common problem for drivers written for windows 7.
(windows 7 had this feature turned off by default)

generally the fix will require that you update your drivers, I can not tell which driver from the info provided but it is common problem for wireless drivers.
I would start by going to the machine vendors website and updating hardware drivers and rebooting the machine.

you might also find that running cmd.exe as an admin then run
powercfg.exe /energy
it will make a report you can look at, it might list the device that fails.

you can also go into...
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J

johnbl

Polypheme
Nov 4, 2012
10,072
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67,090
you have a driver that is not changing its power state when requested.
for example, it goes to a low power mode (sleep) but does not go back to a high power mode when requested. This is a common problem for drivers written for windows 7.
(windows 7 had this feature turned off by default)

generally the fix will require that you update your drivers, I can not tell which driver from the info provided but it is common problem for wireless drivers.
I would start by going to the machine vendors website and updating hardware drivers and rebooting the machine.

you might also find that running cmd.exe as an admin then run
powercfg.exe /energy
it will make a report you can look at, it might list the device that fails.

you can also go into windows control panel and change your power settings to high performance so the system will not tell any device to sleep. It is always better to figure out what the device is and update the driver or tell the system not to put that device into low power mode.

 
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