Need help to recover my external 1TB WD Elements

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tomcartercyclist

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May 8, 2015
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I have a WD elements drive that I use with mac and was attempting to use it on a friends Windows computer to share files. I do not want to format the drive as it has a lot of data that I want/need.

This wasn't working, so going into Computer Management >> Disk Management on his PC and creating a volume I thought that would work, but in order for that to follow through I needed to format the drive. So, giving up and plugging my hard drive back into my mac, it greeted me with the message that "The disk you inserted was not readable by this computer." following it through, I have to partition the drive to use it, which requires formatting, which I don't want to do.

Any solutions welcome as I cannot use the hard drive at the moment and need it as soon as passible
 
Solution
D_Know_WD
Hi there tomcartercyclist,

I'm really sorry that you are facing some issues with your WD drive.
Was the drive formatted to a file system that is read/write compatible with both Win and Mac?
You can start with something simple as just changing the cable.
As it asks to be formatted, then I guess something happened with the partitions of the drive. I guess you can try accessing it with some data/partition recovery software for MAC. I can't really recommend you one but you can just google some. :)
After you recover your data, or at least some of it, you can test the drive with WD's Data Lifeguard Diagnostic tool on your friend's computer(Unfortunately it is Windows only :(). In case the test results show that there is something wrong...
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D_Know_WD

D_Know_WD

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Jul 30, 2014
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Hi there tomcartercyclist,

I'm really sorry that you are facing some issues with your WD drive.
Was the drive formatted to a file system that is read/write compatible with both Win and Mac?
You can start with something simple as just changing the cable.
As it asks to be formatted, then I guess something happened with the partitions of the drive. I guess you can try accessing it with some data/partition recovery software for MAC. I can't really recommend you one but you can just google some. :)
After you recover your data, or at least some of it, you can test the drive with WD's Data Lifeguard Diagnostic tool on your friend's computer(Unfortunately it is Windows only :(). In case the test results show that there is something wrong with the drive, and it is still under warranty, then I guess you can just contact WD's Support and eventually RMA the drive.
Check this similar to your thread: http://community.wd.com/t5/External-Drives-for-Mac/The-disk-you-inserted-was-not-readable-by-this-computer/td-p/407226

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=ZC3L3A
WD's Support: http://products.wdc.com/support/kb.ashx?id=7tMNDw

Let me know how this goes,
D_Know_WD
 
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