kingston flash memory fails to read on PC but reads on satellite reciever :/

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Youssef El-Badry

Reputable
May 9, 2015
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4,510
i had a flash memory i used to put it on my satellite receiver and TV to watch movies
it usually works well with pc when i try to copy movies on it
yesterday i tried to copy a movie , but there was a problem in the flash drive, i tried to format it , it failed to format till the end, when i inserted it again, it fails to read, i tried to read it by disk management it loads forever, tried various utilities like kingston formatter and trascend jet flash but they load forever, checkdsk also load forever, my last resort was using minitool partition wizard, it detects that there is a bad drive on the usb but doesn't restore the partition
note :- the usb drive is read by the BIOS
- the device manager detects a kingston data traveler device, but the computer fails to load the drive
-the TV read it and the satellite receiver read the flash drive with no errors

so any help ?
 
Solution
kingstonhq
Hi Youssef,
I'm Jewel with Kingston US Technical Support and would like to offer our assistance. Sounds like there is some error on the disk that is preventing Windows from being able to communicate it but that error is overlooked on your receiver and TV. If you have not already try running diskpart in command prompt to see if it can be cleaned off. To do that open Command Prompt as Administrator, then enter the following commands:

diskpart
list disk
*this should list all the disks connected to the computer
select disk x
*where x is the number associated with the USB drive
clean

After the clean is complete, you should be able to go into Disk Management to create a new partition and format it. If it gets hung up at list disk or fails...
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kingstonhq

kingstonhq

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Mar 11, 2013
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Hi Youssef,
I'm Jewel with Kingston US Technical Support and would like to offer our assistance. Sounds like there is some error on the disk that is preventing Windows from being able to communicate it but that error is overlooked on your receiver and TV. If you have not already try running diskpart in command prompt to see if it can be cleaned off. To do that open Command Prompt as Administrator, then enter the following commands:

diskpart
list disk
*this should list all the disks connected to the computer
select disk x
*where x is the number associated with the USB drive
clean

After the clean is complete, you should be able to go into Disk Management to create a new partition and format it. If it gets hung up at list disk or fails to clean the drive, then I would recommend trying it on another computer that is running Mac OS or Linux to see if those would be able to format the drive. They communicate a bit differently so may not get hung up by the same thing.

If that does not kick it into gear, we may be able to set up a warranty replacement for the drive. As our USB drives are covered by a five year warranty from the date of purchase. Reach the support in your area here: http://www.kingston.com/company/contacts#tech

Thank you for using Kingston Flash Drives!
 
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