Constant BSOD with "DRIVER POWER STATE FAILURE" (.dmp inside)

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Zorua

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Nov 6, 2012
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10,510
For the last day or so, I have constantly been getting the driver power state failure bsod. After struggling for a while, I managed to refresh my computer. The error still randomly shows up but it is not happening every 2 minutes like it used to. What's more is that my disk drives seem to be screwed up. My SSD keeps showing different amounts of space available. It is currently sitting at 4 even though last boot it said I had 12.1.

My HDD on the other hand is not showing up at all. I have no idea what happened to it but I can't see it under the bios or device manager either. All of this just randomly started happening. I have a feeling my roommate dropped my computer which caused the drives to malfunction somehow, but I may be wrong. If it helps, this is the MSI GS60 Ghost Pro.

Here's the dmp file. I hope someone could take a look at it and tell me what's wrong.
http://www.filedropper.com/050915-14796-01
 
Solution
J
well something failed to change its power state. it is kind of strange your system was up for only 7 mins and normally would not be trying to go to low power yet.

you might be able to run cmd.exe as an admin then run
powercfg.exe /energy
it will make a report you can read and maybe figure out what failed.

if you change your memory dump type to kernel memory dump and reboot, then copy c:\windows\memory.dmp file to a server it will have the debug info to help figure out the problem. Otherwise it just indicates the PCI bus as the problem.

Generally if the problem is the PCI bug then you need to update the BIOS or set it to defaults. (some machines overclock the PCI/e bus, setting to defaults might help)

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J

johnbl

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Nov 4, 2012
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well something failed to change its power state. it is kind of strange your system was up for only 7 mins and normally would not be trying to go to low power yet.

you might be able to run cmd.exe as an admin then run
powercfg.exe /energy
it will make a report you can read and maybe figure out what failed.

if you change your memory dump type to kernel memory dump and reboot, then copy c:\windows\memory.dmp file to a server it will have the debug info to help figure out the problem. Otherwise it just indicates the PCI bus as the problem.

Generally if the problem is the PCI bug then you need to update the BIOS or set it to defaults. (some machines overclock the PCI/e bus, setting to defaults might help)

 
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Solution
Z

Zorua

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Nov 6, 2012
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10,510


How do I change the memory dump type? Also, would you happen to know what's going on with my hard drive? Could these perhaps be connected?

EDIT: Figured out how to change it, uploading it now.
EDIT2: Done. http://www.filedropper.com/memory
 
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johnbl

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Nov 4, 2012
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the memory dump shows 4 hardware devices that don't have drivers installed
PCI\VEN_8086&DEV_8C3A&SUBSYS_11021462&REV_04\3&11583659&0&B0
PCI\VEN_1969&DEV_E091&SUBSYS_10FD1462&REV_13\4&78d12bd&0&00E3
ACPI\ENE0110\5&528976&0
PCI\VEN_8086&DEV_8C22&SUBSYS_11021462&REV_05\3&11583659&0&FB

you will need to go to your motherboard vendor and install drivers

I would update the BIOS (I can not read the BIOS info from the memory dump so I can not tell if have a current version)
I think this is the link: (you need to confirm it is the correct machine)
http://www.msi.com/support/nb/GS60-2PE-Ghost-Pro.html#down-bios

update drivers and check windows control panel device manager to confirm all devices are installed.


I think the reason your machine bugchecked was because the driver for the device ACPI\ENE0110\5&528976&0
was not installed. It did not complete a power management function and would not let any other device do their power management functions until it was finished.

here is the update location for your intel dual band wireless-ac 7260 driver
https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260

the debugger also showed a problem with a filter driver "FileInfo" may not be working.
because of a bad link. I would fix the other problem first and get the drivers installed and worry about that problem later.
at that point i would run cmd.exe as an admin then run
dism.exe /online /cleanup-image /restorehealth

then run fltmc.exe it will show the loaded filter drivers. FileInfo.sys was the one that did not look like it was setup correctly.





 
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Z

Zorua

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Nov 6, 2012
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It BSODs with the same error whenever I try to install the intel dual band wireless-ac driver that you linked to. I guess it is the culprit after all. Would you have any ideas as to how I could go about installing it?

I did install several drivers off MSI's website for my devices and now there seems to be no unknown or problematic device on device manager. I am currently running dism and will let you know how it goes. Also, for some reason, start up settings dont work. When I try to restart to get to it, I just get a black screen. So I can't use safe mode either...

EDIT: dism is done. http://puu.sh/hIgOc/eb51c6c8f5.png
EDIT2: Here's the most recent memory dump (after installing all drivers and crashing while installing the ones you linked). http://www.filedropper.com/memory_2
EDIT3: Updated BIOS, doesn't seem to have fixed anything.
 
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johnbl

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Nov 4, 2012
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it looks like plug and play is asking what hardware is on your system then attempts to activate a device and it does not respond. (just not sure what is going on)

looking at the memory dump,
see if you can go into bios and disable your card reader
and reboot. it looks like there may be a problem with a ENE Technology Inc. driver
and I am not certain what it actually is. I think it might be for a card reader. I was thinking you could disable the device in BIOS or find it in control panel device manager and disable its power management functions (sleep functions) or disable the device and reboot and see if that helps.
-----------
downloading the most current memory dump now. filedropper looks like it is throttling the connection. You might want to use another server like microsoft onedrive or mediafire. It might take a hour or two via filedropper as opposed to 12 seconds otherwise.



 
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Zorua

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Nov 6, 2012
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I just booted into the BIOS, and there's no option to disable the card reader. It isn't listed under device manager either. My computer feels like it's really messed up because I can't even reboot without having to physically turn it off.
 
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johnbl

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Nov 4, 2012
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you should also turn on verifier functions: start cmd.exe as an admin then run
verifier.exe /standard /all
then provide the memory dump when it bugchecks.
use verifier.exe /reset
to turn off the extra driver checking.

-------
overall, i think your system has a bug in its BIOS when it resumes from sleep.
you might go into windows control panel, power management and set the system to high performance and see if the problem goes away. if it does then you would enable devices to have sleep functions until you find the problem device.
then just block that device from sleeping or find a updated driver for the bad device.

--------
any idea what ETDCtrl.exe is for? control for a touch pad? you might want to check for a update.



 
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Zorua

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Nov 6, 2012
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They are Elantech touchpad drivers. I already have the latest version from the manufacturer. There are no newer ones.

EDIT: Set it to high performance and tried installing the intel driver again. Still crashed. Currently uploading the memory dump file from it. I really want to just wipe my computer and start afresh but that's probably not a good idea less than a month before finals.
 
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johnbl

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Nov 4, 2012
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install ACPI\ENE0110="Radio Switch Device"
driver if you don't have it installed. It might be from the same vendor.
http://www.msi.com/support/nb/GS60-2PE-Ghost-Pro.html#down-driver&Win8.1 64

--------------------
Control Panel->Hardware and Sound->Power Options->Edit Plan Settings
then select change advance power settings
then look at the list, find the PCI entry, expand the link state power management and set it to off.

again not sure it will help. You might also look at the other entries to see if there is a entry for your touch pad.






 
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Zorua

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Nov 6, 2012
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I do have that driver installed. Also, I tried changing the PCI setting two days ago but it didn't help. It's still turned off.

http://www.mediafire.com/download/31hgqk62x9ohaqa/MEMORY.DMP

That's the latest dump, after running the verify command you asked me to. This one's about 300 mb larger.
 
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johnbl

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well this memory dump is much better, I can now read your BIOS info.
the bugcheck happend because the system asked the PCI bus to tell it what is connected to it and it does not respond.


I looked at your drivers and you do have one strange driver that I would not expect:
\SystemRoot\system32\drivers\MBfilt64.sys Thu Jul 30 20:40:32 2009
it is listed as Realtek HiDefinition Audio driver but it is much too old and probably should not be on your system.
try to uninstall it, maybe go into bios and disable your motherboard sound and reboot and see if you crash.
I just don't think it should be installed along with the rest of the realtek audio drivers:
\SystemRoot\system32\drivers\RTKVHD64.sys Wed Aug 06 02:37:23 2014 (just too many years between the two driver dates)

I would also go to https://downloadcenter.intel.com/
and have intel scan for driver updates. (you have various intel chips on this machine)

machine info from BIOS: (you should confirm this is the correct product)
BIOS Version E16H2IMS.111
BIOS Release Date 01/29/2015
Manufacturer Micro-Star International Co., Ltd.
Product MS-16H2
Version REV:0.B
Manufacturer Micro-Star International Co., Ltd.
Product MS-16H2
Version REV:0.B









 
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Z

Zorua

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Nov 6, 2012
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10,510


I deleted the ancient driver and did all 3 firmware updates. There is something wrong with intel's site and the update tool is 404'ing. Anyway, it still dies. I've noticed that it can't fall asleep. It black screens as soon as I try to do that, and there's a new memory dump waiting for me.
 
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